Collect callback
First Claim
Patent Images
1. A collect callback system, comprising:
- a call-in service configured to establish a communication link with a call source, the call-in service further configured to initiate a collect callback option for the call source; and
a switch configured to receive callback data from the call-in service, the switch further configured to establish a collect call via a second communication link between the call source and the call-in service.
1 Assignment
0 Petitions
Accused Products
Abstract
In an implementation of collect callback, a call-in service establishes a communication link with a caller and initiates a collect callback option for the caller. A switch receives callback data from the call-in service and utilizes the callback data to establish a collect call via a second communication link between the caller and the call-in service.
30 Citations
52 Claims
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1. A collect callback system, comprising:
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a call-in service configured to establish a communication link with a call source, the call-in service further configured to initiate a collect callback option for the call source; and
a switch configured to receive callback data from the call-in service, the switch further configured to establish a collect call via a second communication link between the call source and the call-in service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A collect callback system, comprising:
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a switch configured to receive callback data from a call-in service that has initiated a collect callback option for a call source with which the call-in service has an established communication link;
a database configured to maintain an archive of recorded data associated with a collect call between the call source and the call-in service, the recorded data including a recorded name of the call source and a recording of the collect call;
the switch further configured to;
communicate an instruction to the call source to verbalize a name to generate the recorded name of the call source;
establish the collect call via a second communication link between the call source and the call-in service; and
transfer at least a portion of the collect call to the database to generate the recording of the collect call. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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21. A collect callback system comprising a call-in service configured to:
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establish a communication link with a call source that initiates communication with the call-in service;
initiate a collect callback option for the call source as a form of payment for a duration of a collect call;
receive an authorization input for collect call payment from the call source;
communicate callback data to a switch that initiates a collect call via a second communication link to the call source; and
receive the collect call for the call source via the second communication link that is routed through the switch.
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22. A collect callback system comprising a switch configured to:
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receive a call-in service identifier and a call source identifier from a call-in service that has initiated a collect callback option for a call source with which the call-in service has an established communication link;
utilize the call source identifier to initiate a collect call for the call source;
communicate an instruction to the call source to verbalize a name to generate a recorded name of the call source;
utilize the call-in service identifier to establish the collect call via a second communication link between the call source and the call-in service; and
generate a recording of at least a portion of the collect call.
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23. A collect callback system comprising a billing entity configured to:
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receive a billing dispute from a caller that disputes charges for a collect call to a call-in service that initiated a collect callback option for the caller which authorized the collect call; and
communicatively link the caller to an archive of recorded data corresponding to the collect call to which the charges apply, the recorded data including a recording of at least a portion of the collect call and further including a recorded name of the caller verbalized by the caller.
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24. A collect callback system, comprising:
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an automated service configured to (1) establish a communication link with a caller, (2) initiate a collect callback option for the caller as a form of payment for a duration of a collect call, and (3) receive an authorization input for the collect call from the caller;
a database configured to maintain an archive of recorded data associated with the collect call, the recorded data including a recorded name of the caller and a recording of at least a portion of the collect call;
a switch configured to (1) receive callback data from the automated service, (2) communicate an instruction to the caller to verbalize a name to generate the recorded name, (3) establish the collect call via a second communication link between the caller and the automated service, and (4) transfer the collect call to the database to generate the recording of the at least a portion of the collect call. - View Dependent Claims (25, 26, 27, 28, 29, 30, 31, 32)
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33. A method for collect callback, comprising:
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receiving callback data from a call-in service that receives a collect callback selection from a call source to which the call-in service has initiated a collect callback option via a communication link;
communicating an instruction to the call source to verbalize a name;
recording the name of the call source;
establishing a collect call via a second communication link between the call source and the call-in service; and
recording at least a portion of the collect call. - View Dependent Claims (34, 35, 36, 37, 38, 39, 40)
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41. A method for collect callback, comprising:
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establishing a communication link with a call source that initiates communication;
initiating a collect callback option for the call source;
receiving a collect callback selection from the call source;
communicating callback data to a switch that initiates a collect call via a communication link to the call source; and
receiving the collect call for the call source via the communication link that is routed through the switch.
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42. A method for collect callback, comprising:
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establishing a communication link between a caller and an automated service;
initiating a collect callback option for the caller as a form of payment for a duration of a collect call to the automated service;
receiving an authorization input for the collect call from the caller;
maintaining an archive of recorded data associated with the collect call, the recorded data including a recorded name of the caller and a recording of at least a portion of the collect call;
communicating an instruction to the caller to verbalize a name to generate the recorded name;
establishing the collect call via a second communication link between the caller and the automated service; and
recording the at least a portion of the collect call. - View Dependent Claims (43, 44, 45, 46, 47)
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48. One or more computer-readable media comprising computer executable instructions that, when executed, direct a telecommunications switch to:
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receive callback data from a service that receives a collect callback selection from a caller via a communication link;
communicate an instruction to the caller to verbalize a name;
record the name of the caller;
establish a collect call via a second communication link between the caller and the service; and
record at least a portion of the collect call. - View Dependent Claims (49, 50, 51)
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52. One or more computer-readable media comprising computer executable instructions that, when executed, direct a telecommunications service to:
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establish a communication link with a caller that initiates communication;
initiate a collect callback option for the caller;
receive a collect callback selection from the caller to authorize a collect call;
communicate callback data to a switch that initiates the collect call via a communication link to the caller; and
receive the collect call for the caller via the communication link that is routed through the switch.
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Specification