Personal business service system and method

• US 20050075908A1
• Filed: 11/23/2004
• Published: 04/07/2005
• Est. Priority Date: 11/06/1998
• Status: Abandoned Application

• Current Assignee: Dian Stevens
• Original Assignee: Dian Stevens
• Inventors: Stevens, Dian
• Application Number:
  US10/997,385
• Publication Number:
  US 20050075908A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: A61J 7/0481 working on a schedule basis
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 20/30 relating to physical therapies or activities, e.g. physiotherapy, acupressure or exercising
• CPC Class Codes: G16H 20/60 relating to nutrition control, e.g. diets
• CPC Class Codes: G16H 40/63 for local operation

Abstract

A system and method of computerizing traditional companies with customized individual addressable electronic direct marketing, self-service automation, and customer care support. The system relates to a personal agent carried by a user and a network of companies, manufacturers, stores, doctors, pharmacists, financial institutions and others. In particular, a doctor can have a professional unit that communicates with a user'"'"'s personal unit including the transfer of drug prescriptions, medication information, etc. The personal agent can provide drug information to the user as well as a reminder to take the medication and an actual storage and dispensing of medication.

Claims

1. A method for personalized customer service providing a set of tools to enable health consumers to adhere to wellness/healing regimes comprising the steps of:

providing at least one personal agent that can monitor adherence to at least one health regime;

maintaining an electronic health record that contains information relating to various aspects of a person'"'"'s health;

communicating information to or from said personal agent into or out of said electronic health record relating to said regime.

2. The method of claim 1 further comprising the step of providing at least one reward incentive to said health consumer related to maintaining said regime.

3. The method of claim 2 wherein said reward incentive can be given to said health consumer if said regime is followed.

4. The method of claim 2 wherein said reward incentive can be taken away from said health consumer if said regime is not followed.

5. The method of claim 2 wherein said health consumer specifies a particular reward incentive for following said regime.

6. The method of claim 1 wherein a food intake log is automatically maintained by said personal agent.

7. The method of claim 1 wherein a fitness log is automatically maintained by said personal agent.

8. An apparatus for monitoring a health consumer to confirm that said consumer follows a particular health regime comprising:

a personal agent unit containing a processor and wireless communication capability;

at least one sensor to detect adherence to said regime;

software in said personal agent to correlate input from said sensor to a degree of adherence to said regime;

said software using said wireless communication capability to report said degree of adherence to a remote station, whereby said remote station can cause updates in an electronic health record relating to said consumer.

9. The apparatus of claim 8 further comprising software that can present suggestions of maintaining said regime to said consumer.

10. The apparatus of claim 9 wherein said suggestions are presented on a display.

11. The apparatus of claim 8 wherein said sensor can measure from the set consisting of food intake, body weight, occurrence of exercise, duration of exercise, blood pressure, blood glucose, blood cholesterol and heart rate.

12. The apparatus of claim 8 further comprising communication from said remote station containing updates or changes in said regime.

13. The apparatus of claim 8 further comprising wireless communication with a receptionist/doctor station in a health professional'"'"'s office.

14. The apparatus of claim 8 further comprising software to participate in managing a medical account.

15. The apparatus of claim 8 wherein said wireless communications capability allows professional connection with at least one health professional, whereby said health professional can cause monitor said consumer'"'"'s health.

16. The apparatus of claim 15 further comprising said health care professional provide instructions relating to health care to said consumer.

17. The apparatus of claim 8 wherein at least one reward can be communicated from said remote station, said reward to be received for compliance with said regime.

18. A system for comprehensive health care comprising:

at least one personal agent in proximity to a health care user;

at least one health care professional involved in said user'"'"'s health care;

wireless communication from said personal unit to a remote station, said health care professional also able to communicate with said remote station;

a monitor coupled to said personal unit for monitoring said user'"'"'s participation in a health care regime;

said personal unit occasionally communicating information regarding compliance to said regime to said remote station.

19. The system of claim 18 further comprising a reward for compliance to said regime.

20. The system of claim 19 wherein said remote station communicates information concerning said reward to said personal agent.