Personal injury claim management system
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Accused Products
Abstract
A technique for computerized management of a plaintiff'"'"'s personal injury case is disclosed. This technique includes establishing records, each reflective of the phase of a corresponding personal injury claim. The first phase corresponds to pre-negotiation of the claim and includes at least a first and second subordinate pre-negotiation stage. Each of these stages includes the generation of a number of prompts directed to obtaining information about the claim. A given record may also be set to a second management phase corresponding to negotiation of the claim or a third management phase representing settlement of the claim. In addition, the present invention discloses a technique to automatic ly generate a demand letter and calculate settlement amounts from information gathered in the record during pursuit of the claim. The management system may also include scheduling various prompts and correspondence with the program in accordance with a predetermined schedule spanning several days.
58 Citations
62 Claims
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1-48. -48. (canceled)
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49. A method, comprising:
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executing a program with a computer to establish a number of client records corresponding to a plurality of personal injury claims, the records each including an indication of claim status;
automatically scheduling a computer prompt to an operator with the program in response to generating a request for information relative to one of the claims;
providing the prompt to the operator after a period of time passes;
receiving the information in response to the prompt;
entering data into one of the records corresponding to the information;
setting the indication for the one of the records to represent a pre-negotiation phase of the one of the claims;
sending one or more other requests for further information from one or more other parties in response to one or more corresponding operator prompts generated by the program during the pre-negotiation phase;
providing a communication to demand compensation for the personal injury after the further information is received and entered into the one of the records; and
changing the indication for the one of the records to represent a negotiation phase of the one of the claims. - View Dependent Claims (50, 51, 53, 54, 55)
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56. A method, comprising:
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executing a program with a computer to manage a number of personal injury claims represented by a number of client records;
automatically scheduling a computer prompt to an operator with the program in response to generating a request for information relative to one of the claims;
providing the prompt to the operator after a period of time passes;
receiving the information in response to the prompt;
entering data into the one of the records corresponding to the information;
prompting generation of another request to obtain data relative to another of the claims;
automatically scheduling a follow up prompt with the program in response to said prompting; and
receiving the data in response to the follow up prompt for entry into another of the records. - View Dependent Claims (57, 58, 59, 60, 61)
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62. An apparatus, comprising:
- a computer operable to execute a program to establish a number of client records corresponding to a plurality of personal injury claims, the records each including an indication of claim status, the program being operable to;
automatically schedule a computer prompt to an operator in response to generation of a request for information relative to one of the claims;
provide the prompt to the operator after a period of time passes;
receive the information in one of the records in response to the prompt;
set the indication for the one of the records to represent a pre-negotiation phase of the first one of the claims;
prompt one or more other requests for further information from one or more other parties during the pre-negotiation phase;
provide a communication to demand compensation for the personal injury after the further information is entered into the one of the records; and
changing the indication for the one of the records to represent a negotiation phase for the one of the claims.
- a computer operable to execute a program to establish a number of client records corresponding to a plurality of personal injury claims, the records each including an indication of claim status, the program being operable to;
Specification