Systems and methods for an operator system service
First Claim
Patent Images
1. A method for operator assisted calls in a video communications network, comprising:
- designating, at a gatekeeper, an operator endpoint as a provider of an operator service, receiving, at the gatekeeper, a call from a caller endpoint, determining if the call is an operator call, if the call is an operator call, routing the call to the operator endpoint, and creating a communication session between the caller endpoint and the operator endpoint.
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Abstract
The present invention relates to systems and methods for providing live operator service for a communication session over a packet-based network. The live operator of the invention can receive a call and conference with the caller to determine an intended call recipient. The live operator can then initiate a call to the intended call recipient. If the intended call recipient is available, the operator can connect the caller to the intended call recipient and disconnect itself from the call.
7 Citations
20 Claims
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1. A method for operator assisted calls in a video communications network, comprising:
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designating, at a gatekeeper, an operator endpoint as a provider of an operator service, receiving, at the gatekeeper, a call from a caller endpoint, determining if the call is an operator call, if the call is an operator call, routing the call to the operator endpoint, and creating a communication session between the caller endpoint and the operator endpoint. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for operator assisted calls in a video communications network comprising:
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an operator server in electronic communication with an operator endpoint and a gatekeeper, wherein the operator server is configured to receive a call from a caller endpoint and, in response to the call, create a communication session between the caller endpoint and the operator endpoint. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification