Methods and systems for telephony call completion

• US 20050123114A1
• Filed: 01/12/2005
• Published: 06/09/2005
• Est. Priority Date: 11/01/2001
• Status: Active Grant

• Current Assignee: CallWave Communications, LLC
• Original Assignee: FuzeBox, Inc.
• Inventors: Trandal, David S., Brahm, David J.
• Granted Patent: US 7,308,081 B2
• Time in Patent Office: Days
• US Class Current: 379/201.10
• CPC Class Codes: H04M 3/4281 when the called subscriber is connected to a data network using his telephone line, e.g. dial-up connection, Internet browsing
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy

Abstract

The present invention is directed to processing calls to busy telecommunications lines. In one embodiment, the presence of a subscriber accessing a computer network over a first telephone line via a first computer terminal is detected, wherein the subscriber also has a first telephone station connected to the first line. When a caller calls the first line and the first line is busy, the call is forwarded to a second telephone line associated with a call manager system. The call manager system determines when the subscriber is no longer accessing the computer network. At least partly in response to determining that the subscriber is no longer accessing the computer network, the call manager system transmits a text message to the caller, the message including the subscriber'"'"'s phone number. The caller can then call back the first line using the transmitted phone number.

Claims

1. A method of processing a telecommunication call, the method comprising:

receiving at a call processing system a first call placed via a wireless station from a caller, the call intended for a called party;

determining that the called party'"'"'s telecommunications line is unavailable;

then determining that the telecommunications line associated with the called party is available;

at least partly in response to determining that the telecommunications line associated with the called party is available, transmitting a notification to the wireless station related to the availability of the called party telecommunications line; and

at least partly in response to an action taken by the caller, originating a second call to the called party.

2. A call processing system, comprising:

computer readable memory;

instructions stored in the computer readable configured to perform the actions of;

receiving at a call processing system a first call placed via a wireless station from a caller, the call intended for a called party;

determining that the called party'"'"'s telecommunications line is unavailable;

then determining that the telecommunications line associated with the called party is available;

at least partly in response to determining that the telecommunications line associated with the called party is available, transmitting a notification to the wireless station related to the availability of the called party telecommunications line; and

at least partly in response to an action taken by the caller, originating a second call to the called party.