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Customer service system and method using physiological data

  • US 20050163302A1
  • Filed: 01/22/2004
  • Published: 07/28/2005
  • Est. Priority Date: 01/22/2004
  • Status: Abandoned Application
First Claim
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1. A customer service method for handling calls to or from a plurality of callers, comprising the steps of:

  • retrieving non-vocal physiological data from a caller;

    in response to retrieving non-vocal physiological data from the caller, assigning a priority to the caller; and

    routing the caller based on the priority assigned to the caller.

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