Speech information system

• US 20050171781A1
• Filed: 01/06/2005
• Published: 08/04/2005
• Est. Priority Date: 01/08/2004
• Status: Abandoned Application

• Current Assignee: Jon M. Poploskie
• Original Assignee: Jon M. Poploskie
• Inventors: Poploskie, Jon M.
• Application Number:
  US11/031,359
• Publication Number:
  US 20050171781A1
• Time in Patent Office: Days
• US Class Current: 704/270.100
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention

Abstract

A method of controlling a speech based communication system. The method will initialize the system and poll a server for data or data sources. The method requests a new call through a telephony coordinator and connects the new call with a speech server. The method enables the speech server to conduct the call and transfer information therefrom to at least one other server. The method will also disconnect the call and determine if any other new calls are pending.

Claims

1. A speech based notification system, said system including:

a data server;

a notification server in communication with said data server;

a speech server in communication with said notification server; and

a phone system in communication with said speech server.

2. The system of claim 1 wherein said data server having customer data, service records, and scheduling data stored thereon.

3. The system of claim 1 wherein said notification server monitors said data server and communicates via a telephony coordinator and a voice user interface with said speech server.

4. The system of claim 3 wherein said monitoring, telephony coordinator and voice user interface are all in communication with system configuration data and call tracking data stored on said notification server.

5. The system of claim 4 wherein said telephony coordinator and voice user interface communicate with speech server processes, said speech server processes communicate with said phone system.

6. The system of claim 1 wherein said phone system is connected to phone lines, networks or wireless systems.

7. A method of controlling a speech based communication system, said method including the steps of:

initializing the communication system;

polling a first server for predetermined data or data sources;

requesting a new call via a telephony coordinator;

connecting said new call via a speech server;

enabling said speech server to conduct said new call;

transferring predetermined information to said speech server during said new call;

disconnecting said new call upon completion thereof, and

determining if other new calls are pending.

8. The method of claim 7 wherein said step of initializing will specify name of business, hours of operation, location of said first server, time for polling and updates to correct information.

9. The method of claim 7 wherein said step of polling includes checking said data for information on whether to schedule notifications via a monitor service on a second server.

10. The method of claim 9 wherein said step of requesting is placed through said second server identifying type of call, who to call, what number to call and what time to call.

11. The method of claim 9 wherein said telephony coordinator interacts with said speech server via predetermined processes on said speech server.

12. The method of claim 9 wherein said step of transferring includes call tracking information and system configuration data on said second server.

13. The method of claim 12 wherein said first server is a management data system server.

14. The method of claim 12 wherein said second server is a notification server.

15. A method of controlling a dealership notification system, said method including the steps of:

querying a dealership management server via a monitor service on a notification server;

determining if a call is to be made;

calling a predetermined customer;

determining if said customer answers said call;

conducting dialog with said customer via a speech server; and

determining if other customers are to be called.

16. The method of claim 15 further including the steps of logging all information and creating a new call request.

17. The method of claim 15 further including the step of entering a predetermined sleep time mode if no new calls are to be made.

18. The method of claim 15 further including the step of determining if an answering machine or other electronic device answers said call.

19. The method of claim 18 further including the step of leaving a message if said answering machine answers or rescheduling said call if no answer to said call.

20. The method of claim 15 wherein said step of conducting dialog includes using a telephony coordinator on said notification server to communicate with speech server processes on said speech server, said speech server communicates with a phone system.

21. The method of claim 15 further including the step of answering incoming calls with an auto attendant system.

22. The method of claim 21 further including the steps of recognizing and spliting names into a predetermined number of extensions and recognizing and processing similar names received by said auto attendant system.

23. The method of claim 21 wherein said auto attendant system having an extensible architecture capable of receiving new modules.

24. The method of claim 18 further including the step of handling silence after a first prompt for said call as an answering machine answering said call.