Monitoring and controlling work progress

• US 20050240561A1
• Filed: 04/25/2005
• Published: 10/27/2005
• Est. Priority Date: 04/24/2004
• Status: Abandoned Application

• Current Assignee: Aricent Incorporated (Capgemini SE)
• Original Assignee: Datalinx Corporation
• Inventors: Jain, Sanjay, Amato, Anthony
• Application Number:
  US11/113,565
• Publication Number:
  US 20050240561A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/06312 Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling

Abstract

The invention relates to products for, and methods of, monitoring and controlling work progress, and improving work productivity and work management, for example in highly variable and/or unpredictable work environments, and to products for, and methods of, interactive data processing particularly adapted for systems comprising a handheld mobile component

Claims

1. A system for interactive data processing comprising:

(i) a central processor comprising an application loader, and

(ii) a user processor comprising an application controller.

2. The system of claim 1, wherein the application loader performs the following steps:

(i) optionally receiving a request for a job from a user processor;

(ii) identifying a job to be performed;

(iii) accessing a database of job templates;

(iv) selecting a job template relevant to the job to be performed;

(v) sending the job template or a fragment thereof to the user processor;

(vi) collecting data regarding the status of the job;

(vii) comparing data collected in step (vi) with the job template or the fragment thereof;

(viii) when a discrepancy occurs between the collected data and the job template or the fragment thereof, generating and transmitting an action based on predetermined rules in the job template or the fragment thereof; and

(ix) repeating the above steps until the job is completed or postponed for future handling.

3. The system of claim 2, wherein the application loader optionally performs the step of assessing the skill level of the user requesting the job via the user processor.

4. The system of claim 2, wherein the step (v) comprises sending a job template fragment which is a task.

5. The system of claim 2, wherein the action is a reminder, an alert or an escalation.

6. The system of claim 2, wherein the application controller performs the following steps:

(i) optionally sending a request for a job;

(ii) receiving a job template or a job template fragment;

(iii) displaying a job template or a job template fragment on a display screen of the user processor;

(iv) receiving input information from the user;

(v) communicating input information to the central processor;

(iv) and repeating the above steps until the job is completed or postponed for future handling.

7. The system of claim 6, further comprising the step of optionally receiving an action from the central processor.

8. The system of claim 2, wherein the user processor is a remote mobile device operably linked to the central processor.

9. The system of claim 8, wherein the remote mobile device is operably linked to the central processor using wireless communication means.

10. The system of claim 9, wherein the remote mobile device is a handheld device comprising a job template fragment.

11. The system of claims 1 further comprising a data storage medium comprising a plurality of job templates.

12. A system for monitoring and controlling work progress, which system comprises a central processor and a user processor, and which system performs the following steps:

(i) transmitting and/or receiving a job template or a fragment thereof for a job to be performed;

(ii) collecting data regarding the progress of work on a task and/or reaching of a milestone;

(iii) comparing the data collected in step (ii) with a job template or a fragment thereof;

(iv) when a discrepancy occurs between the collected data and the job template or the fragment thereof, generating and transmitting an action (e.g. reminder, alert, escalation) based on predetermined rules in the job template or the fragment thereof; and

(v) repeating the above steps until the job is completed or postponed for future handling.

13. The user processor of claim 12 performing the following steps:

(i) receiving and/or displaying a job template or a fragment thereof;

(ii) collecting data regarding completion of task(s) and/or reaching of milestone(s);

(iii) transmitting data collected in step (ii) according to a predefined rule in a job template or a fragment thereof; and

(iv) optionally receiving an action.

14. The central processor of claim 12 performing the following steps:

(i) optionally receiving a request for a job from a worker, and optionally assessing the skill level of the worker;

(ii) transmitting a job template or a fragment thereof;

(iii) receiving data collected regarding the progress of work on a task and/or reaching of a milestone;

(iv) comparing the data received in step (iii) with a job template or a fragment thereof;

(v) when a discrepancy occurs between the collected data and the job template or the fragment thereof, generating and transmitting an action (e.g. reminder, alert, escalation) based on predetermined rules in the job template or the fragment thereof; and

(v) repeating the above steps until the job is completed or postponed for future handling.

15. A software tool for designing and/or building a job template and/or a job template library comprising:

(i) means for creating, naming, updating, assigning properties to, and/or deleting a task;

(ii) means for creating a work flow chart; and

(iii) means for creating, naming, updating, assigning properties to, and/or deleting a condition.

16. The software tool of claim 15, wherein the conditions is a milestone or an action.

17. The software tool of claim 16, wherein the action is a reminder, an alert, or an escalation.

18. The software tool of claim 15 further comprising means for creating a user interface.

19. The software tool of claim 15 further comprising means for storing and retrieving a task or a job template.