TICKET TRACKING AND REFUNDING SYSTEM AND METHOD

• US 20050256750A1
• Filed: 08/04/2005
• Published: 11/17/2005
• Est. Priority Date: 07/01/1999
• Status: Abandoned Application

• Current Assignee: Liberty Peak Ventures, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Hand, Richard, Pereira, David, Lunsford, Thomas, Richards, Renee, Jacobsen, Duane, Khosla, Vinny, Coles, Gregory, Austin, Anna, Levitt, Wendy, Tomaski, Leigh
• Application Number:
  US11/161,467
• Publication Number:
  US 20050256750A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

An automated method and system for refunding the unused portion of an electronic ticket are provided. In accordance with the method, an aging period is set and is added to the scheduled departure date of the issued ticket. If the scheduled departure date plus the aging date is earlier than the current date, a determination is made as to whether the ticket has been used. If the ticket has not been used, the residual value of the ticket is calculated and a refund is issued.

Claims

1. A computer-implemented method for facilitating the automated refund of an unused ticket, the method comprising the steps of:

setting an aging period, wherein the aging period establishes a criteria for determining how old a ticket must be before it is assumed that the ticket will not be used;

identifying, via the first party computer system using data from a third party central reservation system, the scheduled departure date of an issued ticket for a selected purchaser;

adding, via the first party computer system, the aging period to the scheduled departure date and when the scheduled date plus the aging period is earlier than the current date,

determining from data within the third party central reservation system, via the first party computer system that interfaces with the third party central reservation system, whether at least one segment of the ticket has not been used, wherein the segment is one leg of a multi-leg trip;

when at least one segment of the ticket has not been used, calculating, via the first party computer system and data from the third party central reservation system, the residual value of the ticket, wherein the calculating includes analyzing the residual value of each segment using segment information;

issuing, via the first party computer system, a refund from a third party carrier, wherein the ticket previously provided access to travel on the carrier; and

notifying the purchaser of the ticket.

2. The method of claim 1, wherein the step of setting, via the first party computer system, an aging period comprises selecting a period of between 0 and 365 days.

3. The method of claim 2, wherein the step of setting, via the first party computer system, an aging period comprises selecting a period of between about fifteen days and sixty days.

4. The method of claim 1, wherein the step of identifying, via the first party computer system using data from the third party central reservation system, the scheduled departure date comprises identifying a date between the current date and a date thirteen months prior to the current date.

5. The method of claim 1, wherein the step of determining, via the first party computer system using data from the third party central reservation system computer system using data from the third party central reservation system, whether at least one segment of the ticket has not been used comprises the step of parsing the appropriate airline reservation data from the third party central reservation system.

6. The method of claim 5, further comprising updating, via the first party computer system, the third party central reservation system database to indicate a refund has been issued and the ticket has been cancelled.

25. The method of claim 5, wherein parsing the appropriate airline reservation includes:

connecting the first computer system to the third party central reservation system;

connecting the first computer system to an invoice table;

retrieving data from the invoice table, wherein the data includes at least one of passenger data, flight data, flight segment data and invoice data related to an aged ticket;

determining additional data, wherein the additional data includes at least one of used flight segments, fares paid for the used flight segments, ticket revisions, last open segment and when the ticket is refundable; and

,

updating the first computer system with the data and the additional data.

26. The method of claim 1, further including obtaining revised departure dates and terminating the method for at least one of a particular traveler and invoice.

27. The method of claim 1, further including determining when the ticket is refundable.

28. The method of claim 1, wherein calculating the residual value includes:

retrieving data from at least one of a flight database, an invoice table and the third party central reservation system;

determining, based on the data, when the at least one segment of the ticket has not been used;

determining, based on the data, when the ticket is refundable; and

,

determining, based on the data, when any fees or penalties were assessed against the ticket.

29. The method of claim 1, wherein issuing a refund includes:

interfacing with a ticket printer;

queuing the printing of a coupon, wherein the coupon is a reproduction of a copy of the ticket;

updating passenger name record;

determining when additional refunds need to be processed; and

,

printing the coupon.

30. The method of claim 1, wherein analyzing segment information includes analyzing at least one of fare basis codes, used ticket segments, unused ticket segments, fare paid for ticket segments, penalty information and when the ticket is refundable.

31. The method of claim 1, wherein the step of issuing a refund includes issuing a refund to a charge card.

7. A computer-implemented method for facilitating the automated refund of unused tickets comprising the steps of:

establishing, via a first party computer system using data from a third party central reservation system, a ticket database containing a scheduled departure date for each ticket issued for a selected purchaser, wherein the ticket previously provided access to travel on a third party carrier;

setting, via the first party computer system, an aging period for the ticket issued to the selected purchaser, wherein the aging period establishes a criteria for determining how old a ticket must be before it is assumed that the ticket will not be used;

selecting, via the first party computer system, all of the tickets in the ticket database for which the scheduled departure date plus the aging period is earlier than the current date;

for each of the selected tickets, determining, via the first party computer system interfacing with the third party central reservation system and using data from the third party central reservation system database, whether at least one segment of any of the selected tickets has not been used, wherein the segment is one leg of a multi-leg trip;

determining, via the first party computer system and data from the third party central reservation system, the value of any unused segment by analyzing segment information; and

issuing, via the first party computer system, a refund from the third party carrier of the value to the selected purchaser.

8. The method of claim 7, wherein the step of establishing, via the first party computer system, a ticket database comprises establishing a ticket database including tickets that have not passed an expiration date.

9. The method of claim 7, further comprising updating, via the first party computer system, the third party central reservation system database to indicate a refund has been refunded.

10. The method of claim 7, further comprising determining, via the first party computer system using data from the third party central reservation system, the extent to which each of the selected tickets is refundable.

11. The method of claim 7, further comprising updating, during the selecting step, the scheduled departure date to include any changes made to the ticket.

12. The method of claim 11, further comprising updating, via the first party computer system using data from the third party central reservation system, the ticket database to include any changes made to the ticket.

13. The method of claim 7, wherein the step of issuing, via the first party computer system, a refund comprises calculating, via the first party computer system, the refund amount based on the value determined minus any fees due.

14. A computer-implemented method for facilitating the automated refund of unused tickets comprising the steps of:

establishing, via a first party computer system, a database containing scheduled departure dates for tickets issued for a selected purchaser, wherein the ticket previously provided access to travel on the carrier;

setting, via the first party computer system, an aging period for the tickets, wherein the aging period establishes a criteria for determining how old a ticket must be before it is assumed that the ticket will not be used;

selecting, via the first party computer system, tickets for which the current date exceeds the scheduled departure date by more than the aging period;

determining from data within a third party central reservation system, via the first party computer system that interfaces with the third party central reservation system, whether at least one segment of the ticket has been used, wherein the segment is one leg of a multi-leg trip;

when a segment of a selected ticket is unused, determining, via the first party computer system, what fare was assessed for the unused segment of the selected ticket;

determining, via the first party computer system, whether the selected and unused ticket was refundable;

determining, via the first party computer system and data from the third party central reservation system and based on segment information, a refund due for the unused segment of the selected and refundable ticket, wherein the refund is equal to the fare assessed for the unused segment of the selected and refundable ticket minus any charges due; and

issuing, via the first party computer system, a refund from the third party carrier to the selected purchaser.

15. The method of claim 14, wherein the step of establishing, via the first party computer system, a ticket database comprises establishing, via the first party computer system, a database including each ticket that has not passed an expiration date.

16. The method of claim 14, wherein the step of determining, via the first party computer system, when the selected ticket has been used comprises parsing the third party central reservation system database.

17. The method of claim 16, further comprising the step of updating, via the first party computer system, the third party central reservation system database to indicate a refund has been issued.

18. The method of claim 14, further comprising notifying, via the first party computer system, the passenger for whom the ticket was issued.

19. The method of claim 18, further comprising determining via the first party computer system, whether the passenger is due any further refunds.

20. The method of claim 14, wherein the step of determining, via the first party computer system, when the selected ticket has been partially used comprises determining when at least one segment has been used.

21. The method of claim 14, further comprising the step of updating, via the first party computer system, the database to indicate a refund has been issued.

22. A system for the automated refunding of tickets comprising:

a first database containing information on activities scheduled and ticketed;

a second database containing information on tickets issued for the activities;

an invoice table containing information on selected ones of the tickets for activities having a schedule date more than a predetermined period of time prior to the current date, wherein the period establishes a criteria for determining how old a ticket must be before it is assumed that the ticket will not be used;

a first device configured to determine from the information in the second database and from data within a third party central reservation system whether at least one segment of the selected ones of the tickets are unused, wherein the segment is one leg of a multi-leg trip;

a third database containing information on the extent to which the selected ones of the tickets are refundable;

a second device configured to determine using data from the third party central reservation system the refund value of the selected ones of the tickets based on segment information; and

a third device configured to issue a refund via a third party carrier, wherein the ticket previously provided access to travel on the carrier, for the at least one segment of selected the tickets determined to be unused.

23. The system of claim 22, further comprising a fourth device configured to update the first and second databases upon the issuance of a refund.

24. The system of claim 22, further comprising a fifth device configured to notify the individual to whom the ticket was issued that the ticket was refunded.

32. A computer-implemented method for facilitating the automated refund of an unused ticket comprising the steps of:

setting an aging period, via a first party computer system, wherein the aging period establishes a criteria for determining how old a ticket must be before it is assumed that the ticket will not be used, wherein the ticket previously provided access to travel on a third party carrier;

identifying, via the first party computer system, the scheduled departure date of an issued ticket for selected purchasers;

adding, via the first party computer system, the aging period to the scheduled departure date and when the scheduled date plus the aging period is earlier than the current date,

determining, via the first party computer system, whether at least one segment of the ticket has not been used, wherein the segment is one leg of a multi-leg trip;

when at least one segment of the ticket has not been used, calculating, via the first party computer system, the residual value of the ticket by analyzing the residual value of each segment using segment information; and

,

issuing, via the first party computer system, a refund from the third party carrier.

33. The method of claim 32, wherein analyzing segment information includes analyzing at least one of fare basis codes, used ticket segments, unused ticket segments, fare paid for ticket segments, penalty information and when the ticket is refundable.

34. The method of claim 32, wherein analyzing segment information includes analyzing fare basis codes, used ticket segments, unused ticket segments, fare paid for ticket segments, penalty information and when the ticket is refundable.

35. The method of claim 32, further including a second party providing information to facilitate setting an aging period.

36. The method of claim 32, further including notifying a second party of the refund.

37. The method of claim 32, wherein at least one of the identifying, determining and calculating steps use data from a third party central reservation system.

38. The method of claim 32, wherein the step of issuing a refund includes issuing a refund to a charge card.