System and method for managing questions and answers using subject lists styles

  • US 20050262114A1
  • Filed: 03/31/2005
  • Published: 11/24/2005
  • Est. Priority Date: 04/02/2004
  • Status: Active Grant
First Claim
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1. A method of categorizing a user inquiry by creating a subject list style in a match and route system, comprising the steps of:

  • selecting a quantity of inquiry criteria and values to be presented to a user in an interactive manner;

    organizing the inquiry criteria and values into one or more groups;

    defining an interrelationship between the inquiry criteria and the values, within each group, as one of an independent, a hierarchical and a combination of independent/hierarchical;

    designating a parameter that indicates a source of retrieving inquiry criteria values; and

    presenting to the user in an interactive problem definition page.

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