Communication and telephone assistance system

• US 20050272414A1
• Filed: 01/05/2005
• Published: 12/08/2005
• Est. Priority Date: 06/02/2004
• Status: Abandoned Application

• Current Assignee: Jorge Marcelo Vallarino
• Original Assignee: Jorge Marcelo Vallarino
• Inventors: Vallarino, Jorge Marcelo
• Application Number:
  US11/029,681
• Publication Number:
  US 20050272414A1
• Time in Patent Office: Days
• US Class Current: 455/417
• CPC Class Codes: H04M 2203/2061 Language aspects
• CPC Class Codes: H04M 2250/58 including a multilanguage function
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

The present invention concerns a communication and telephonic assistance system, by which the user can be assisted in his own language. The system includes translation services, interpretation services online, and/or tourism information related to the country being visited.

Claims

1-7. -7. (canceled)

8. A communication and telephonic assistance system for tourist assistance applications comprising:

a communication, after previously dialing a specific telephone number, between a communication device in possession of the tourist and a receiving tourist information call center,

wherein a personnel of the tourist information call center;

responds to the tourist in his own native language,

assists the tourist on language consultations from the country being visited, or

provides the tourist with information related to the country being visited.

9. A communication and telephonic assistance system, according to claim 8, wherein the communication device is a cellular telephone.

10. A communication and telephonic assistance system, according to claim 8, wherein the communication device is a public telephone.

11. A communication and telephonic assistance system, according to claim 8, wherein the call center generates information text messages which are sent to the tourist'"'"'s communication device.

12. A communication and telephonic assistance system, according to claim 8, wherein the communication between the communication device and the call center is unlimited and free of charges.

13. A communication and telephonic assistance system, according to claim 8, wherein the personnel at the call center are trained and willing to speak with a third party through the tourist communication device, in order to solve the lack of understanding between the third party and the tourist, since neither knows each others native language.

14. A communication and telephonic assistance system, according to claim 8, wherein the call center is able to connect the tourist communication device with a telephone number to which the user needs to contact.