System and method for indicating status of an incoming transmission to a user

• US 20050275878A1
• Filed: 06/15/2004
• Published: 12/15/2005
• Est. Priority Date: 06/15/2004
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Yakulis, Ross, Hiatt, Cynthia, Johnson, Erik J., Seligmann, Doree Duncan
• Granted Patent: US 7,903,795 B2
• Time in Patent Office: Days
• US Class Current: 358/1.150
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

A method and system are provided for managing incoming transmissions. A response to an incoming transmission is generated as a function of recipient availability and information relating to the incoming transmission, such as a medium of the transmission. An indication, representative of the incoming transmission and the response, is provided to one or more recipient devices. A method and system are also provided for managing one or more transmission events, represented by notification signals, where the notification signals are processed as a function of schedule data relating to a user. Indication data is generated as a function of the notification signals and provided to one or more user-specified devices, wherein the indication data includes an identification of a type of transmission event and a representation of a response to at least one of the transmission events.

Claims

1. A method for managing an incoming transmission comprising:

obtaining an indication of recipient availability;

obtaining information relating to the incoming transmission, including information relating to a medium of the incoming transmission;

generating a response to the incoming transmission as a function of one or more of the recipient availability and the information; and

providing an indication, representative of the incoming transmission and the response, to one or more recipient devices.

2. The method of claim 1, further comprising transmitting the response to one or more sender devices.

3. The method of claim 1, further comprising:

updating the recipient availability; and

utilizing the updated recipient availability in the generating step.

4. The method of claim 1, further comprising routing the incoming transmission to selected ones of the one or more recipient devices.

5. The method of claim 4, wherein the routing is a function of content of the incoming transmission.

6. The method of claim 1, further comprising providing the indication to the one or more recipient devices for a specified period of time.

7. The method of claim 1, further comprising providing the indication to the one or more recipient devices substantially continuously.

8. The method of claim 1, wherein the indication includes one or more of the following:

text data, graphic data, text-to-speech, video, instant message, light emitting diode (LED) and audible signal.

9. The method of claim 1, wherein the response includes an automated component.

10. The method of claim 1, wherein the recipient availability includes criteria as a function of the medium of the incoming transmission.

11. The method of claim 1, further comprising providing status data, to the one or more recipient devices, representative of available reception devices.

12. The method of claim 1, further comprising providing state data, to the one or more recipient devices, representative of an operational state of a plurality of reception devices.

13. The method of claim 1, wherein the recipient availability utilizes a remote designation indication.

14. A method for managing one or more transmission events, represented by notification signals, the notification signals being processed as a function of schedule data relating to a user, comprising:

generating indication data as a function of the notification signals; and

providing the indication data to one or more user-specified devices,

wherein the indication data includes an identification of a type of transmission event and a representation of a response to at least one of the transmission events.

15. The method of claim 14, wherein the generating step is performed in response to at least one of the transmission events.

16. The method of claim 14, wherein the response includes an automated component.

17. The method of claim 14, wherein the indication data includes one or more of the following:

text data, graphic data and an audible signal.

18. The method of claim 14, further comprising updating the schedule data.

19. The method of claim 14, wherein the providing step is performed as a function of at least one of the transmission events.

20. The method of claim 14, wherein the providing step is performed as a function of at least one of the transmission events.

21. The method of claim 14, wherein the providing step provides the indication data substantially continuously.

22. The method of claim 14, further comprising:

accumulating the indication data;

generating a manifest as a function of the accumulating step; and

outputting the manifest, to the one or more user-specified devices, substantially continuously.

23. The method of claim 14, further comprising providing status data, to one or more of the user-specified devices, representative of available reception devices.

24. The method of claim 14, further comprising providing state data, to one or more of the user-specified devices, representative of an operational state of a plurality of reception devices.

25. A system for managing an incoming transmission comprising:

a memory; and

at least one processor, coupled to the memory, operative to;

obtain recipient data representative of recipient availability;

obtain information relating to the incoming transmission, including information relating to a medium of the incoming transmission;

generate a response to the incoming transmission as a function of one or more of the recipient data and the information; and

provide an indication, representative of the incoming transmission and the response, to one or more recipient devices.

26. The system of claim 25, wherein the at least one processor is operative to:

update the recipient data; and

utilize the updated recipient data to generate the response.

27. The system of claim 25, wherein the at least one processor is operative to provide the indication to the one or more recipient devices for a specified period of time.

28. The system of claim 25, wherein the at least one processor is operative to provide the indication to the one or more recipient devices substantially continuously.

29. A system for managing one or more transmission events, represented by notification signals, the notification signals being processed as a function of schedule data relating to a user, comprising:

a memory;

at least one processor, coupled to the memory, the processor operative to;

provide, to one or more user-specified devices, indication data for at least one of the processed notification signals,

wherein the indication data includes an identification of a type of transmission event and a representation of a response to the transmission event.

30. An article of manufacture for providing indication data to a user-specified device comprising a machine readable medium containing one or more programs that when executed implement the steps of:

receiving one or more notification signals corresponding to one or more transmission events;

processing the one or more notification signals as a function of schedule data relating to a user; and

providing, to one or more user-specified devices, indication data for at least one of the one or more notification signals as a function of the processing,

wherein the indication data includes an identification of a type of transmission event and a representation of a response to the transmission event.

31. The article of claim 30, further comprising program code for updating the schedule data.

32. The article of claim 30, further comprising:

program code for generating user-defined feedback data; and

program code for utilizing the user-defined feedback data in the processing step.