Systems and methods for merging communications

• US 20050278426A1
• Filed: 06/15/2004
• Published: 12/15/2005
• Est. Priority Date: 06/15/2004
• Status: Abandoned Application

• Current Assignee: First Data Corporation (Fiserv Incorporated)
• Original Assignee: First Data Corporation (Fiserv Incorporated)
• Inventors: Blagg, Lynn Holm
• Application Number:
  US10/869,049
• Publication Number:
  US 20050278426A1
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: H04L 67/561 Adding application-functional data or data for application control, e.g. adding metadata
• CPC Class Codes: H04L 67/567 Integrating service provisioning from a plurality of service providers
• CPC Class Codes: H04L 67/62 Establishing a time schedule for servicing the requests
• CPC Class Codes: H04L 69/18 Multiprotocol handlers, e.g. single devices capable of handling multiple protocols

Abstract

Embodiments of the invention provide systems and methods for merging and/or consolidating a plurality of communications. In some cases, the plurality of communications may be included in a single communication medium, which can be, merely by way of example, a postal mailing (e.g., a letter, etc.), an electronic message, a facsimile message, a short messaging service (SMS) message, a pager message, a web page, a telephone call to a recipient of the communications, a telephone call from a recipient of the communications, and/or the like. In some cases, one or more of the plurality of communications may relate to an account held by the recipient of the message with the sender of the message, while in other cases, certain of the plurality of communications may relate to one or more additional accounts with the sender. These additional accounts may be held by the recipient and/or by associates of the recipient, such as family members, employees, and/or the like.

Claims

1. In a relationship between an account holder and an account issuer, a computer system for consolidating a plurality of communications to the account holder, the computer system comprising:

a processor; and

a computer readable storage medium in communication with the processor, the computer readable storage medium comprising instructions executable by the processor to;

provide a communication medium;

receive a first trigger configured to instruct the computer system that a first communication is available for transmission to the account holder;

in response to the first trigger, access a first communication component for transmission to the account holder, the first communication component comprising the first communication;

insert the first communication component into the communication medium;

receive a second trigger configured to instruct the computer system that an additional communication may be available for transmission to the account holder, the second trigger being independent of the first trigger; and

determine the suitability of the additional communication for inclusion in the communication medium.

2. In a relationship between a sender and a recipient, a computer system for consolidating a plurality of communications to the recipient using a computer system, the computer system comprising:

a processor; and

a computer readable storage medium in communication with the processor, the computer readable storage medium comprising instructions executable by the processor to;

provide a first communication that is available for transmission to the recipient;

determine whether the first communication should be transmitted to the recipient;

if the first communication should be transmitted to the recipient;

insert a first communication component into a communication medium, the first communication component comprising the first communication;

determine whether an additional communication is pending to be sent to the recipient, the additional communication being independent of the first communication;

if there is an additional communication pending, insert a second communication component into the communication medium, the second communication component comprising the additional communication; and

transmit the communication medium; and

if the first communication should not be transmitted to the recipient, add the first communication to a hold file for inclusion in a subsequent communication medium.

3. In a relationship between a sender and a recipient, a computer system for consolidating a plurality of communications to the recipient, the system comprising:

a communication store configured to store a plurality of communications for the recipient;

a rules engine in communication with the communication store, the rules engine being configured to determine whether any of the plurality of communications should be transmitted to the recipient at a particular time, and if any of the plurality of communications should be transmitted to the recipient, to select that communication for transmission;

a composition manager in communication with the rules engine and the communication store, the composition manager being configured to access the selected communication and insert a first communication component into a communication medium, the first communication component comprising the selected communication.

4. A system as recited in claim 3, wherein at least one of the rules engine and the composition manager is embodied by instructions executed by a computer processor.

5. A system as recited in claim 3, wherein the communications store comprises a hold file.

6. A system as recited in claim 3, wherein the communications store comprises a database.

7. A system as recited in claim 3, further comprising a rule store in communication with the rules engine, the rule store comprising a set of business rules specifying criteria for determining when a communication should be transmitted to a recipient.

8. A system as recited in claim 7, wherein the criteria for determining when a communication should be transmitted to a recipient specifies that a communication should be transmitted according to a certain schedule.

9. A system as recited in claim 8, wherein specifying that a communication should be transmitted according to a certain schedule comprises specifying that a communication should be transmitted before a certain date.

10. A system as recited in claim 7, wherein the criteria for determining when a communication should be transmitted to a recipient specifies that a communication should be transmitted if the communication is considered urgent.

11. A system as recited in claim 10, wherein a communication is considered urgent if the communication has remained pending for a certain number of days.

12. A system as recited in claim 3, wherein, if the rules engine determines that a plurality of communications should be transmitted to the recipient at the particular time, each of the plurality of communications being independent of the others, the rules engine is further configured to determine whether each of the plurality of communications is suitable for inclusion with the others of the plurality of communications.

13. A system as recited in claim 12, wherein, if the rules engine determines that a plurality of communications should be transmitted to the recipient at the particular time and that at least two of the plurality of communications are suitable for inclusion with each other, the rules engine is further configured to select all of the at least two communications for transmission.

14. A system as recited in claim 13, wherein the composition manager is configured to access each of the at least two communications selected for transmission;

insert a plurality of communication components into a communication medium, wherein each of the communication components comprises one of the at least two selected communications; and

arrange each of the plurality of communication components within the communication medium.

15. A system as recited in claim 14, wherein the rules engine is further configured to provide instructions to the composition manager specifying how to arrange each of the plurality of communication components within the communication medium.

16. In a relationship between a sender and a recipient, a method of using a computer system to consolidate a plurality of communications to the recipient, the method comprising:

providing a communication medium;

receiving a first trigger configured to instruct the computer system that a first communication is available for transmission to the recipient;

in response to the first trigger, accessing a first communication for transmission to the recipient;

inserting a first communication component into the communication medium, the first communication component comprising the first communication;

receiving a second trigger independent of the first trigger and configured to instruct the computer system that an additional communication may be available for transmission to the recipient, the additional communication being independent of the first communication; and

determining the suitability of the additional communication for inclusion in the communication medium.

17. A method as recited in claim 16, further comprising generating the first communication for transmission to the recipient.

18. A method as recited in claim 17, wherein the first trigger comprises the generation of the first communication for transmission to the recipient.

19. A method as recited in claim 16, further comprising:

inserting a second communication component into the communication medium, the second communication component comprising the additional communication.

20. A method as recited in claim 19, wherein the second communication component is incorporated within the first communication component.

21. A method as recited in claim 16, further comprising determining whether the additional communication should be transmitted with the first communication.

22. A method as recited in claim 21, wherein determining whether the additional communication should be transmitted with the first communication comprises specifying that the additional communication should be transmitted according to a certain schedule.

23. A method as recited in claim 22, wherein specifying that the additional communication should be transmitted according to a certain schedule comprises specifying that a communication should be transmitted before a certain date.

24. A method as recited in claim 21, wherein determining whether the additional communication should be transmitted with the first communication comprises specifying that a communication should be transmitted if the additional communication is considered urgent.

25. A method as recited in claim 24 wherein a communication is considered urgent if the communication has remained pending for a certain number of days.

26. A method as recited in claim 21, further comprising, if the additional communication should not be transmitted with the first communication, holding the additional communication in a hold file for possible inclusion in a future communication medium.

27. A method as recited in claim 26, further comprising reviewing the additional communication at a subsequent time to determine whether the additional communication should be transmitted at that subsequent time.

28. A method as recited in claim 16, further comprising:

holding the additional communication in a hold file for transmission to the recipient at a later time.

29. A method as recited in claim 16, wherein the first communication is a scheduled communication, and wherein the first trigger is a schedule that specifies when the first communication should be transmitted.

30. A method as recited in claim 16, wherein the first communication is associated with a first account.

31. A method as recited in claim 30, wherein the first trigger is related to an activity associated with the first account.

32. A method as recited in claim 30, wherein the first account is associated with the recipient.

33. A method as recited in claim 30, wherein the additional communication is associated with a second account.

34. A method as recited in claim 33, wherein the first account is related to the second account.

35. A method as recited in claim 33, wherein the first account and the second account are associated with a single entity.

36. A method as recited in claim 35, wherein the single entity is a business.

37. A method as recited in claim 35, wherein the single entity is an individual.

38. A method as recited in claim 33, wherein the first account is associated with a first entity and wherein the second account is associated with a second entity.

39. A method as recited in claim 38, wherein the first entity is a business.

40. A method as recited in claim 39, wherein the second entity is an employee of the business.

41. A method as recited in claim 38, wherein the first entity is an individual.

42. A method as recited in claim 41, wherein the second entity is a dependent of the individual.

43. A method as recited in claim 38, wherein financial responsibility for the first and second accounts is vested with a single entity.

44. A method as recited in claim 43, wherein the single entity is selected from a group consisting of the first entity and the second entity.

45. A method as recited in claim 30, wherein the additional communication is associated with the first account.

46. A method as recited in claim 16, wherein at least one of the communication and the additional communication comprises a legal notification about an account.

47. A method as recited in claim 16, wherein at least one of the communication and the additional communication comprises a welcome notification for an account.

48. A method as recited in claim 16, wherein at least one of the communication and the additional communication comprises a marketing message.

49. A method as recited in claim 16, further comprising, based on business rules, arranging at least one of the communication components within the communication medium.

50. A method as recited in claim 16, further comprising formatting at least one of the communication components.

51. A method as recited in claim 16, wherein the communication medium is selected from the group consisting of an account statement and an insert to an account statement.

52. A method as recited in claim 16, wherein the communication medium comprises an electronic mail message.

53. A method as recited in claim 16, wherein the communication medium comprises a postal mailing.

54. A method as recited in claim 53, wherein the communication medium comprises a letter.

55. A method as recited in claim 16, wherein the communication medium comprises a short messaging service message.

56. A method as recited in claim 16, wherein the communication medium comprises a pager message.

57. A method as recited in claim 16, wherein the communication medium comprises a telephone call to the recipient.

58. A method as recited in claim 16, wherein the communication medium comprises a response to a telephone call from the recipient.

68. In a relationship between a sender and a recipient, a computer system for consolidating a plurality of communications to the recipient, the system comprising a processor and a computer readable storage medium in communication with the processor, the computer readable storage medium comprising instructions executable by the processor to perform the method of claim 16.

59. In a relationship between a sender and a recipient, a method of consolidating a plurality of communications to the recipient using a computer system, the method comprising:

providing a first communication that is available for transmission to the recipient;

determining whether the first communication should be transmitted to the recipient;

if the first communication should be transmitted to the recipient;

inserting a first communication component into a communication medium, the first communication component comprising the first communication;

determining whether an additional communication is pending to be sent to the recipient;

if there is an additional communication pending, inserting a second communication component into the communication medium, the second communication component comprising the additional communication; and

transmitting the communication medium; and

if the first communication should not be transmitted to the recipient, adding the first communication to a hold file for inclusion in a subsequent communication medium.

60. A method as recited in claim 59, wherein the additional communication is independent of the first communication.

61. A method as recited in claim 59, wherein determining whether the first communication should be transmitted to the recipient comprises determining whether the first communication meets urgency criteria.

62. A method as recited in claim 61, wherein determining whether the first communication meets urgency criteria comprises:

determining an interval during which the first communication should be transmitted to the recipient; and

determining whether a pending communication has been scheduled for transmission to the recipient during the interval.

63. A method as recited in claim 62, further comprising:

if a pending communication has been scheduled for transmission to the recipient during the interval, determining whether the first communication is suitable for inclusion with the pending communication.

64. A method as recited in claim 59, further comprising:

determining the suitability of the additional communication for inclusion in the communication medium.

65. A method as recited in claim 64, wherein determining the suitability of the additional communication for inclusion in the communication medium comprises analyzing whether a content of the additional communication is compatible with a content of the first communication.

66. A method as recited in claim 59, further comprising:

determining, based on a business rule, that the first communication should be transmitted using a particular type of communication medium.

67. A method as recited in claim 66, further comprising:

determining the suitability of the additional communication for inclusion in the particular type of communication medium, wherein inserting a first communication component into a communication medium comprises inserting the first communication into a communication medium of the particular type.

69. In a relationship between a sender and a recipient, a computer system for consolidating a plurality of communications to the recipient, the system comprising a processor and a computer readable storage medium in communication with the processor, the computer readable storage medium comprising instructions executable by the processor to perform the method of claim 59.