System and method for promoting effective service to computer users
First Claim
Patent Images
1. A method comprising:
- receiving data from plural first user computer systems, the data representing at least one operating parameter of at least a portion of the first user computer systems;
using the data and information regarding malfunctions, if any, of the first user computer systems, establishing at least one predictive model;
receiving data from at least one second user computer system, the data representing at least one operating parameter of the second user computer system; and
using the predictive model to generate a prediction of at least one malfunction in the second user computer system based on the data therefrom.
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Abstract
Operating parameters and potentially related malfunctions are gathered from end users of computer systems and fed into a predictive model to generate predictions of future failures when subsequent operating parameters from end users are fed into the prediction model. Parts may be ordered, service calls scheduled, and sales strategies updated based on predictions of impending malfunctions.
53 Citations
19 Claims
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1. A method comprising:
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receiving data from plural first user computer systems, the data representing at least one operating parameter of at least a portion of the first user computer systems;
using the data and information regarding malfunctions, if any, of the first user computer systems, establishing at least one predictive model;
receiving data from at least one second user computer system, the data representing at least one operating parameter of the second user computer system; and
using the predictive model to generate a prediction of at least one malfunction in the second user computer system based on the data therefrom. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A general purpose computer system executing logic comprising:
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receiving first data representing at least one computer system operating parameter and associated computer system malfunction;
generating at least one predictive model based on the first data;
receiving second data representing at least one computer system operating parameter;
inputting the second data to the predictive model; and
executing the predictive model to generate at least one prediction of malfunction. - View Dependent Claims (9, 10)
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11. A general purpose computer system comprising:
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means for receiving first data representing at least one computer system operating parameter and associated computer system malfunctions;
means for generating at least one predictive model based on the first data;
means for receiving second data representing at least one computer system operating parameter;
means for inputting the second data to the predictive model; and
means for executing the predictive model to generate at least one prediction of malfunction.
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12. A service, comprising:
providing a prediction of a malfunction of at least a first computer system component associated with a first user based at least in part on correlating operating parameters and malfunctions from plural user computer systems with at least one operating parameter of the first computer system component. - View Dependent Claims (13, 14, 15, 16, 17, 18)
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19. A service, comprising:
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generating a prediction of a malfunction of at least a first computer system component associated with a first user based at least in part on correlating operating parameters and malfunctions from plural user computer systems with at least one operating parameter of the first computer system component; and
providing at least one service to the first user selected from the group of services consisting of;
ordering at least one replacement part for the first computer system component based at least in part on the prediction;
scheduling at least one service activity for the first computer system component based at least in part on the prediction;
establishing at least one sales activity related to the first computer system component based at least in part on the prediction.
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Specification