SOFTWARE AGENT FOR FACILITATING ELECTRONIC COMMERCE TRANSACTIONS THROUGH DISPLAY OF TARGETED PROMOTIONS OR COUPONS

• US 20060015405A1
• Filed: 10/03/2005
• Published: 01/19/2006
• Est. Priority Date: 09/13/2000
• Status: Abandoned Application

• Current Assignee: KnowledgeFlow, Inc.
• Original Assignee: KnowledgeFlow, Inc.
• Inventors: Hoffer, Dana B, Radel, Todd H, Bala, Ravi N, Connolly, Christopher G
• Application Number:
  US11/163,028
• Publication Number:
  US 20060015405A1
• Time in Patent Office: Days
• US Class Current: 705/14.660
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0273 Determination of fees for advertising
• CPC Class Codes: H04L 67/53 using third party service providers
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04N 21/44224 Monitoring of user activity on external systems, e.g. Internet browsing
• CPC Class Codes: H04N 21/4784 receiving rewards

Abstract

A software agent for locally tracking a user'"'"'s network interaction, such as web browsing, and providing targeted promotions with optional coupons to the user. The monitoring involves use of a downloaded file of network addresses and words potentially tailored to each individual user. The software agent locally compares network addresses and content of web sites accessed and search terms entered against the stored addresses and key words in the file. Upon detecting a match, the software agent contacts a system server to obtain a promotion with an optional coupon for the match, and displays an indication of the promotion or coupon to the user, providing the user with the option to view, decline, save, or defer the promotion. The user is provided with redeemable credits for viewing promotions, visiting the site of a merchant offering the promotion, completing a transaction, and spending at least a threshold dollar amount. The coupons can include coupons targeted to users geographically close to particular merchants so that the coupons can be printed and redeemed at the merchant'"'"'s establishment. Transactions related to the promotions, whether completed online or in-store, are confirmed to demonstrate the efficacy of the promotions, award additional loyalty rewards to a user'"'"'s account, or to compensate an advertiser or affiliate. Confirmation of in-store transactions may be accomplished by accessing transaction data routed through third-party payment networks used for credit and debit card transactions and cellular phone transactions and the like.

Claims

1. A method for use in presenting on-line promotions to users, comprising:

monitoring a user'"'"'s network interaction;

determining whether to present an available promotion to the user based upon user profile data and criteria related to the user'"'"'s network interaction;

selectively presenting the available promotion to the user based upon the determining;

recording an indication of the presentation of the promotion to the user; and

confirming the occurrence of an off-line transaction related to the promotion by accessing transaction data obtained for the user in connection with a payment made over a third-party payment network.

2. The method of claim 1, wherein at least one of the monitoring and determining is performed locally, without transmitting a record of the user'"'"'s network interaction over the network.

3. The method of claim 1, further including:

presenting an indication of the available promotion to the user; and

wherein selectively presenting the available promotion to the user is further based upon the user'"'"'s response to the presenting of the indication of the promotion.

4. The method of claim 3, further including:

providing the user with a plurality of options for interacting with at least one of the indication of the promotion and the presented promotion; and

detecting a selection of one of the plurality of options by the user.

5. The method of claim 4, further including awarding redeemable credits to the user based upon selection of at least one of the plurality of options, the plurality of options including at least one of viewing the promotion;

declining to view the promotion, deferring viewing the promotion, viewing and saving the promotion for later viewing, viewing additional promotions, viewing additional promotion information, visiting a vendor web site, completing a transaction, and spending at least a threshold dollar amount.

6. The method of claim 3, wherein the step of presenting an indication includes displaying an icon indicating an availability of the promotion, the method further including detecting a selection of the icon and presenting information concerning the promotion based upon the detecting.

7. The method of claim 6 further including transferring a user'"'"'s network connection to a particular on-line site upon detecting at least one of selection of the icon and selection of the information concerning the promotion.

8. The method of claim 1, wherein the monitoring step includes detecting at least one of a network address of a web site accessed by the user, the presence of a term within the content of a web page accessed by the user and a search term entered by the user.

9. The method of claim 8, wherein the determining step includes comparing at least one of the network addresses for the accessed web sites with stored network addresses associated with the promotion, the content of accessed web sites with stored terms associated with the promotion, and the entered search terms with stored terms associated with the promotion.

10. The method of claim 9, further including repeatedly comparing a saved search term with updated stored terms, and transmitting a message to the user concerning the available promotion.

11. The method of claim 1, further including recording data related to the promotions presented to the user in the user'"'"'s profile.

12. A method for use in presenting on-line promotions to a user, comprising:

storing a plurality of network addresses and key words associated with available promotions based upon user related criteria;

monitoring the user'"'"'s network interaction;

locally determining whether the user'"'"'s network interaction satisfies any of the stored plurality of network addresses and key words;

downloading, based upon the determining, a promotion associated with one of the plurality of network addresses and key words satisfied by the user'"'"'s network interaction;

presenting, based upon the determining, an indication of the downloaded promotion to the user;

presenting the promotion to the user based upon the user'"'"'s election to view the promotion; and

confirming the occurrence of an in-store transaction related to the presented promotion by accessing transaction data logged for the user in connection with a payment made over a third-party payment network.

13. A method of confirming a transaction related to an on-line promotion, the method comprising:

providing on-line a promotion to a user;

confirming an occurrence of an off-line transaction related to the on-line promotion by accessing transaction data obtained for the user in connection with a payment made over a third-party payment network.

14. The method of claim 13, further including determining from the accessed transaction data if the user has made a purchase from a particular vendor using at least one of a credit card, debit card, charge card, gift card and cellular phone.

15. The method of claim 13, wherein the providing step comprises providing the on-line promotion to the user based upon information stored in a user profile and at least one of a search term entered by the user, a web site accessed by the user, and content of a web site accessed by the user.

16. The method of claim 15, wherein the providing step further comprises providing the on-line promotion to the user based upon at least one of a date of access, time of access, repeated accessing of a site by the user, and geographic location of the user.

17. The method of claim 15, further comprising providing options enabling the user to elect when to view the on-line promotion.

18. The method of claim 15, wherein the providing step comprises providing the on-line promotion to the user via at least one of an email message, banner ad, pop-up window, instant message, electronic page, affiliated marketing link, SMS message and a text message.

19. The method of claim 15, wherein the step of confirming comprises recording an indication of a marketing link selected by the user on a web site.

20. The method of claim 15, further including presenting the user an option to at least one of view customer reviews related to the promotion, access a discussion forum related to the promotion, and access a chat feature related to the promotion.

21. The method of claim 13, wherein the providing step comprises providing the on-line promotion upon user login based upon user profile information associated with a user account.

22. The method of claim 21 further comprising providing at least one of additional promotions and additional promotion information based on at least one of entrance of a search term by the user and user interaction with content of a website.