Methods, systems, and products for creating message logs

• US 20060026232A1
• Filed: 09/28/2005
• Published: 02/02/2006
• Est. Priority Date: 09/28/2001
• Status: Active Grant

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: At&T Delaware Intellectual Property, Inc. (AT&T, Inc.)
• Inventors: Malik, Dale W.
• Granted Patent: US 7,441,027 B2
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/234 for tracking messages
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/537 : Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/0045 : where the text-based messaging service is an instant messaging service
• CPC Class Codes: H04M 7/0054 : where the data service is an electronic mail service
• CPC Class Codes: H04M 7/1235 : where one of the core networks is a wireless network

Abstract

Methods, systems, and products are disclosed for creating a message log. The message log tracks non-recorded communications sent by and received by a user. One such system, for example, includes a processor communicating with memory. A communications manager is stored in the memory. The communications manager includes computer-readable instructions for storing an entry in the message log for each non-recorded communication sent by and received by a user. The message log may track any of wireline communications, voice mail communications, email communications, facsimile communications, pager communications, instant messages, electronic chat room communications, and unanswered telephone call attempts to contact the user.

Claims

1. A system for creating a message log, comprising:

a processor communicating with memory; and

a communications manager stored in the memory, the communications manager comprising computer-readable instructions for storing an entry in the message log for each non-recorded communication sent by and received by a user.

2. A system according to claim 1, wherein the message log tracks wireline communications sent by and received by the user.

3. A system according to claim 1, wherein the message log tracks voice mail communications sent by and received by the user.

4. A system according to claim 1, wherein the message log tracks email communications sent by and received by the user.

5. A system according to claim 1, wherein the message log tracks facsimile communications sent by and received by the user.

6. A system according to claim 1, wherein the message log tracks pager communications sent by and received by the user.

7. A system according to claim 1, wherein the message log tracks instant messages sent by and received by the user.

8. A system according to claim 1, wherein the message log tracks electronic chat room communications sent by and received by the user.

9. A system according to claim 1, wherein the message log tracks unanswered telephone call attempts to contact the user.

10. A method for creating a message log for communications, comprising:

receiving information regarding a non-recorded communication; and

storing an entry in the message log for each non-recorded communication sent by and received by a user.

11. A method according to claim 10, further comprising tracking entries in the message log for wireline communications sent by and received by the user.

12. A method according to claim 10, further comprising tracking entries in the message log for voice mail communications sent by and received by the user.

13. A method according to claim 10, further comprising tracking entries in the message log for email communications sent by and received by the user.

14. A method according to claim 10, further comprising tracking entries in the message log for facsimile communications sent by and received by the user.

15. A method according to claim 10, further comprising tracking entries in the message log for pager communications sent by and received by the user.

16. A method according to claim 10, further comprising tracking entries in the message log for instant messages sent by and received by the user.

17. A method according to claim 10, further comprising tracking entries in the message log for electronic chat room communications sent by and received by the user.

18. A method according to claim 10, further comprising tracking entries in the message log for unanswered telephone call attempts to contact the user.

19. A computer program product, comprising:

a computer-readable medium; and

computer-readable instructions stored on the computer-readable medium, the computer-readable instructions storing an entry in a message log for each non-recorded communication sent by and received by a user.

20. A computer program product according to claim 19, further comprising computer-readable instructions for tracking entries in the message log for at least one of i) unanswered telephone call attempts to contact the user, ii) electronic chat room communications sent by and received by the user, and iii) instant messages sent by and received by the user.