Software platform for developing, delivering and managing data-voice applications operating on an internet protocol (IP) phone

• US 20060050686A1
• Filed: 09/06/2005
• Published: 03/09/2006
• Est. Priority Date: 09/08/2004
• Status: Abandoned Application

• Current Assignee: Commoca, Inc.
• Original Assignee: Commoca, Inc.
• Inventors: Cruz Rivera, Jose L., Sosa Rojas, Miguel Angel, Vale-Sanchez, Walter E., Olivares-Arocho, Inaki J., Velez-Rivera, Carlos Javier
• Application Number:
  US11/219,934
• Publication Number:
  US 20060050686A1
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/1205 where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks

Abstract

A software platform in an Internet Protocol (IP) phone having the ability to be used with different communication infrastructures such as broadband, wireless communication and Plain Old Telephone System (POTS) service. Further, the software platform in the IP phone is used in conjunction with a communication architecture, referred to herein as the Transaction Applications Delivery Services (TADS) communications architecture, that provides the ability to develop, deliver and manage data-voice applications operating on the IP phone.

Claims

1. A method for identifying phone numbers that did not contact intended recipients made by a user of an Internet Protocol (IP) phone comprising the steps of:

sending an error message to said IP phone by a server indicating a dialed phone number made by said user of said IP phone failed to connect;

receiving an alarm message from said IP phone indicating a phone number that did not contact an intended recipient;

incrementing a failure count for said phone number that did not contact said intended recipient; and

flagging said phone number that did not contact said intended recipient if said failure count exceeds a threshold.

2. The method as recited in claim 1 further comprising the steps of:

displaying an indication of a failed telephone call by said IP phone; and

triggering said alarm message to be sent to said server.

3. The method as recited in claim 1 further comprising the step of:

launching an investigation to determine why said failure count associated with said phone number that did not contact said intended recipient exceeded said threshold.

4. The method as recited in claim 1, wherein said alarm message is generated by said IP phone automatically in response to receiving said error message.

5. A method for identifying a failed directory search of a contact performed by a user of an Internet Protocol (IP) phone comprising the steps of:

sending an error message to said IP phone by a server indicating a directory search performed by said user of said IP phone failed to identify said contact with a phone number;

receiving an alarm message from said IP phone indicating an improper graphic;

incrementing a failure count for said searched contact; and

flagging said directory search if said failure count exceeds a threshold.

6. A computer program product embodied in a machine readable medium for identifying phone numbers made by a user of an Internet Protocol (IP) phone that did not contact intended recipients comprising the programming steps of:

sending an error message to said IP phone indicating a dialed phone number made by said user of said IP phone failed to connect;

receiving an alarm message from said IP phone indicating a phone number that did not contact an intended recipient;

incrementing a failure count for said phone number that did not contact said intended recipient; and

flagging said phone number that did not contact said intended recipient if said failure count exceeds a threshold.

7. The computer program product as recited in claim 6, wherein said alarm message is generated by said IP phone automatically in response to receiving said error message.

8. A computer program product embodied in a machine readable medium for identifying a failed directory search of a contact performed by a user of an Internet Protocol (IP) phone comprising the programming steps of:

sending an error message to said IP phone indicating a directory search performed by said user of said IP phone failed to identify said contact with a phone number;

receiving an alarm message from said IP phone indicating an improper graphic;

incrementing a failure count for said searched contact; and

flagging said directory search if said failure count exceeds a threshold.

9. A system, comprising:

a memory unit operable for storing a computer program operable for identifying phone numbers made by a user of an Internet Protocol (IP) phone that did not contact intended recipients; and

a processor coupled to said memory unit, wherein said processor, responsive to said computer program, comprises;

circuitry for sending an error message to said IP phone indicating a dialed phone number made by said user of said IP phone failed to connect;

circuitry for receiving an alarm message from said IP phone indicating a phone number that did not contact an intended recipient;

circuitry for incrementing a failure count for said phone number that did not contact said intended recipient; and

circuitry for flagging said phone number that did not contact said intended recipient if said failure count exceeds a threshold.

10. A system, comprising:

a memory unit operable for storing a computer program operable for identifying a failed directory search of a contact performed by a user of an Internet Protocol (IP) phone; and

a processor coupled to said memory unit, wherein said processor, responsive to said computer program, comprises;

circuitry for sending an error message to said IP phone indicating a directory search performed by said user of said IP phone failed to identify said contact with a phone number;

circuitry for receiving an alarm message from said IP phone indicating an improper graphic;

circuitry for incrementing a failure count for said searched contact; and

circuitry for flagging said directory search if said failure count exceeds a threshold.

11. A method comprising the steps of:

receiving a first wakeup call to an Internet Protocol (IP) phone from a server;

receiving one or more of reminders, alerts, newspaper material and a list of information categories from said server if said first wakeup call is confirmed by a user of said IP phone; and

receiving a second wakeup call after a particular time period specified in a profile of said user if said first wakeup call is not confirmed by said user of said IP phone.

12. The method as recited in claim 11 further comprising the steps of:

automatically answering said first wakeup call if said first wakeup call is flagged as a wakeup call by said IP phone;

contacting a second server to obtain preferences of said user of said IP phone; and

connecting to said second server to transmit audio to said IP phone.

13. The method as recited in claim 12 further comprising the step of:

disconnecting said first wakeup call if said user does not confirm said first wakeup call.

14. The method as recited in claim 11 further comprising the steps of:

automatically answering said first wakeup call if said first wakeup call is flagged as a wakeup call by said IP phone;

playing an appropriate ringtone;

signaling that said user has answered said first wakeup call to said server upon said user answering said first wakeup call; and

connecting to a second server to transmit audio to said IP phone.

15. The method as recited in claim 11, wherein said one or more of said reminders, alerts, newspaper material and said list of information categories comprises a list of gift categories and a list of vendors for each gift category listed, wherein the method further comprises the steps of:

selecting a vendor from said list by said user of said IP phone;

placing an order with said vendor by said user of said IP phone; and

posting a transaction with a second server associated with said vendor.

16. The method as recited in claim 11, wherein said one or more of said reminders, alerts, newspaper material and said list of information categories comprises a list of entertainment events, wherein the method further comprises the steps of:

selecting an entertainment event from said list by said user of said IP phone;

placing an order by said user of said IP phone; and

posting a transaction with a second server associated with a vendor providing tickets to said selected entertainment event.

17. A method for contacting a merchant of an advertisement displayed on an Internet Protocol (IP) phone comprising the steps of:

receiving an advertisement on a webpage displayed on said IP phone, wherein said advertisement on said webpage includes session initiation protocol (SIP) based uniform resource identifiers (URIs);

selecting said advertisement;

passing a URI associated with said selected advertisement by a web browser of said IP phone to an application of said IP phone; and

generating a call to a merchant associated with said selected advertisement based on said URI associated with said selected advertisement by said application of said IP phone.

18. A method for generating a conference call from an Internet Protocol (IP) phone comprising the steps of:

creating a conference call meeting profile containing contact information for all conference participants in response to scheduling a meeting;

sending said conference call meeting profile to a first phone application of said IP phone, wherein said first phone application is configured to maintain a calendar of a first user of said IP phone;

executing said conference call meeting profile; and

instructing said IP phone to generate a conference call to said conference participants identified in said profile.

19. The method as recited in claim 18 further comprising the step of:

assigning an identification to said profile thereby allowing a user to have multiple defined profiles and be able to select among them.

20. A method for generating a conference call from an Internet Protocol (IP) phone comprising the steps of:

scheduling a meeting for identified conference participants by a user of said IP phone;

receiving profiles storing contact information for said identified conference participants;

receiving a notification that a conference call should be established; and

sending an invite message to each of said identified conference participants to establish communication with said IP phone.

21. A method for establishing a conference call with an Internet Protocol (IP) phone comprising the steps of:

storing a conference call meeting profile containing contact information for all conference participants, wherein said conference call meeting profile comprises a set of instructions which are to be followed upon activation of said conference call meeting profile;

receiving an indication to start a conference call associated with said conference call meeting profile;

activating said conference call meeting profile; and

inviting each of said conference participants to establish communication with said IP phone.

22. A method for controlling content distribution to and from an Internet Protocol (IP) phone comprising the steps of:

storing profile preferences of a profile in a database, wherein said profile preferences of said profile comprises rules as to which telephone calls and content are allowed to be received by a user of said IP phone and which telephone calls and content are forbidden to be received by said user of said IP phone;

associating said profile with a schedule, wherein said schedule enables different telephone calls and content to be received and forbidden at different times during the day;

receiving a request to send content to said user of said IP phone; and

determining if said user of said IP phone is allowed to receive said content based on said profile preferences of said profile.

23. The method as recited in claim 22 further comprising the step of:

sending an error message to a sender of said request to send content to said user of said IP phone if said user of said IP phone is forbidden from receiving said content.

24. The method as recited in claim 23 further comprising the step of:

assigning said sender and said user of said IP phone to a distribution group.

25. A method for controlling content distribution to and from an Internet Protocol (IP) phone comprising the steps of:

storing profile preferences of a profile in a database, wherein said profile preferences of said profile comprises rules as to which telephone calls and content are allowed to be received by a first user of an IP phone and which telephone calls and content are forbidden to be received by said first user of said IP phone;

associating said profile with a schedule, wherein said schedule enables different telephone calls and content to be received and forbidden at different times during the day;

receiving a request by a second user to telephonically connect to said first user of said IP phone; and

determining if said first user of said IP phone is allowed to telephonically connect to said second user based on said profile preferences of said profile.

26. The method as recited in claim 25 further comprising the step of:

sending a message to said second user indicating that said first user of said IP phone is forbidden from connecting telephonically with said second user if said first user of said IP phone is forbidden from connecting telephonically with said second user.

27. The method as recited in claim 27 further comprising the step of:

assigning said second user and said first user to a distribution group.

28. A method for a user to access content on an Internet Protocol (IP) phone from a hotel comprising the steps of:

generating a content package to be displayed on said IP phone, wherein said content packages comprise customized content, wherein said content package comprises one or more of the following;

check-in/check-out assistance and information, billing information, room service orders, and concierge services information;

transmitting said content package to said IP phone; and

providing a user of said IP phone with controls to access content of said generated content package.

29. The method as recited in claim 28, wherein said hotel includes a system configured to customize said content package.

30. The method as recited in claim 28, wherein said content package further comprises one or more of the following:

informational content and recreational content.

31. A method for facilitating the management of directory updates comprising the steps of:

generating a validation code in response to a vendor performing one or more of updating, correcting and setting up a contact information associated with a phone line of interest;

sending said validation code along with a telephone number to call to an e-mail address of said vendor;

generating one or more of an electronic mail and a facsimile; and

sending said one or more of said electronic mail and said facsimile to said vendor indicating that said phone line contact information has been successfully updated.

32. A method for assigning content to Internet Protocol (IP) phones comprising the steps of:

storing content created by an administrator on a database repository;

assigning profiles to phone groups;

reading content identifications from said database repository and assigning said read content identifications to said phone groups; and

returning content corresponding to a requested identification.

33. The method as recited in claim 32 further comprising the steps of:

storing updated content in said database repository;

generating a message notifying of said updated content;

sending said generated message to an IP phone; and

sending said updated content to said IP phone.

34. The method as recited in claim 32 further comprising the steps of:

receiving a request for local content from an IP phone;

searching for said requested local content in said database repository; and

sending said requested local content to said IP phone.

35. The method as recited in claim 32 further comprising the steps of:

receiving a request for external content from an IP phone;

requesting said requested external content via a data network;

receiving said requested external content;

reformatting said received requested external content;

storing a copy of said reformatted requested external content in said database repository; and

sending said reformatted requested external content to said IP phone.

36. The method as recited in claim 33, wherein the method for assigning content to IP phones occurs in a hospitality setting.

37. The method as recited in claim 34, wherein the method for assigning content to IP phones occurs in a hospitality setting.

38. The method as recited in claim 35, wherein the method for assigning content to IP phones occurs in a hospitality setting.