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Method that uses enterprise application integration to provide real-time proactive post-sales and pre-sales service over SIP/SIMPLE/XMPP networks

  • US 20060080130A1
  • Filed: 10/07/2005
  • Published: 04/13/2006
  • Est. Priority Date: 10/08/2004
  • Status: Abandoned Application
First Claim
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1. A method of providing customer support to a user, the method comprising:

  • providing the user access to a knowledge database for the user to query the knowledge database regarding a support issue;

    providing, in response to the user querying the knowledge database, an interface to the user for the user to enter a service request; and

    establishing, in response to the user entering the service request, an instant messaging session between the user and a customer support representative.

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