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Methods and apparatus for food brokering call center operations

  • US 20060080164A1
  • Filed: 03/17/2005
  • Published: 04/13/2006
  • Est. Priority Date: 09/29/2004
  • Status: Abandoned Application
First Claim
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1. A method of operating a call center for food brokering operations, the method comprising:

  • receiving a first call from a customer;

    determining a geographical identifier associated with the customer;

    determining a phone number of a restaurant from a plurality of restaurant phone numbers based on the geographical identifier;

    making a second call to an order taker associated with phone number;

    connecting the customer, the call center operator, and the order taker in at least a three-way call;

    selecting an electronic restaurant menu from a plurality of electronic restaurant menus based on the geographical identifier;

    displaying the selected electronic restaurant menu on a computer;

    monitoring a verbal exchange associated with a food order between the order taker and the customer;

    selecting a food item from the electronic restaurant menu based on the verbal exchange; and

    transmitting data indicative of the selected food item to a food services broker in response to the selecting of the food item from the electronic restaurant menu.

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