Systems and methods for providing virtual reception services
First Claim
Patent Images
1. A computer to provide reception services for a visitor at a visited facility, comprising:
- a remote receptionist at a remote facility;
a remote camera, a remote audio device and a remote display at the remote facility to provide audio-visual feedback to the remote receptionist;
a processor;
a camera, an audio device and a display coupled to the processor at the visited facility to communicate and provide audio-visual communication between the remote receptionist and the visitor;
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Accused Products
Abstract
Systems and methods to provide remote facility management through a remote receptionist at a remote location; and a visitor data entry computer, including a processor having a camera to capture images of the visitor, a display to show the remote receptionist to the visitor and a speaker to reproduce verbal communication between the remote receptionist and the visitor.
27 Citations
20 Claims
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1. A computer to provide reception services for a visitor at a visited facility, comprising:
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a remote receptionist at a remote facility;
a remote camera, a remote audio device and a remote display at the remote facility to provide audio-visual feedback to the remote receptionist;
a processor;
a camera, an audio device and a display coupled to the processor at the visited facility to communicate and provide audio-visual communication between the remote receptionist and the visitor;
- View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for registering a visitor, comprising:
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a remote receptionist at a remote location; and
a visitor data entry computer, including a processor having a camera to capture images of the visitor, a display to show the remote receptionist to the visitor and a speaker to reproduce verbal communication between the remote receptionist and the visitor. - View Dependent Claims (11, 12)
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13. A method for providing a virtual receptionist using a call center, comprising:
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capturing information on the visit from the visitor, including contact information and the visitor'"'"'s signature; and
through a remote call center operator, notifying an employee that a visitor is in the lobby, and facilitating the visit. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification