Telephone call center distribution system and method

• US 20060159239A1
• Filed: 01/14/2005
• Published: 07/20/2006
• Est. Priority Date: 01/14/2005
• Status: Abandoned Application

• Current Assignee: Robert E. Hughes Jr
• Original Assignee: Robert E. Hughes Jr
• Inventors: Hughes, Robert E. Jr.
• Application Number:
  US11/036,808
• Publication Number:
  US 20060159239A1
• Time in Patent Office: Days
• US Class Current: 379/87
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends

Abstract

A system and method for distributing a large number of phone calls to individual contacts using private phone lines in an efficient and simple manner by providing a database of contacts with their names and associated phone numbers, providing a plurality of remote computers associated with private phone lines for initiating phone calls to the contacts, transmitting a message to be played to the potential contacts to the remote computers, transmitting a list of the contacts and phone numbers to the remote computers, and initiating phone calls to the phone numbers over the private phone lines.

Claims

1. A telephone call system for distributing large numbers of phone calls to individual contacts in a simple and efficient manner without the use of purchased commercial phone lines comprising:

a first computer readable medium;

a modem in communication with said first computer readable medium;

a second computer readable medium in communication with said first computer readable medium;

contact information in communication with at least one of said first and said second computer readable medium representing phone numbers for potential contacts;

message information in communication with at least one of said first and said second computer readable medium representing a message to be played;

a first set of computer readable instructions in communication with said first computer readable medium including;

connection instructions for connecting to said second computer readable medium;

receiving instructions for receiving at least one phone number associated with a potential contact to call;

call instructions for initiating a phone call to said phone number with said modem and determining if the phone has been answered;

message receiving instructions for receiving said message information;

transmitting instructions for transmitting said message information;

a second set of computer readable instructions in communication with said second computer readable medium including;

message transmission instructions for transmitting said message information;

phone number instructions for selecting a phone number and selecting a recipient for the phone number;

phone number transmission instructions for transmitting the phone number to said first computer readable medium.

2. The system of claim 1 wherein said first set of computer readable instructions include status instructions for transmitting status information associated with the results of the phone call to said second computer readable medium and said second set of computer readable instructions include status instructions for receiving information from said first computer readable medium representing effectiveness.

3. The system of claim 1 wherein said phone number instructions include instructions for selecting a plurality of phone numbers, creating a list of the selected phone numbers, and transmitting the list of phone numbers to said first computer readable medium.

4. The system of claim 1 wherein said call instructions include instructions for determining a time period that said computer readable medium, said modem, and a phone line associated with said modem will be made available to said set of computer readable instructions.

5. The system of claim 4, wherein said call instructions include instructions for determining if the time period allotted for use by said set of computer readable instructions has begun, initializing said modem, and initiating a phone call to the received phone number.

6. The system of claim 4, wherein said call instructions include instructions for determining if the predetermined time period has ended, and stopping any future phone calls from being made by said set of computer readable instructions through said modem.

7. The system of claim 1, wherein said message information includes first and second messages, said first message representing information for transmitting upon an answer by an individual, and said second message representing information for transmitting upon an answer by an answering machine.

8. The system of claim 7, wherein said call instructions include instructions for determining if an individual or an answering machine has answered the phone call, and transmitting said message information associated with whatever type of answer has been made.

9. The system of claim 1, wherein said message information includes information representing a poll which is taken by a recipient of the message via inputting touch tone signals on their telephone.

10. The system of claim 9, wherein said call instructions include instructions for receiving signals from a user indicating a response to a question asked on said message information, compiling responses from users, and transmitting the responses to said second computer readable medium.

11. The system of claim 1, wherein said first set of computer readable instructions include verification instructions for verifying the phone number associated with a potential contact.

12. The system of claim 11, wherein said verification instructions utilize Web resources.

13. In a telephone call system for distributing large numbers of phone calls to individual contacts in a simple and efficient manner without the use of purchased commercial phone lines, a computer program comprising:

a computer readable medium; and

a set of computer readable instructions in communication with said computer readable medium including;

receiving instructions for receiving a plurality of phone numbers associated with potential contacts pre-selected from a database of potential contacts from a second computer readable medium;

call instructions for initiating a phone call over a private phone line to said phone number and determining if the phone has been answered;

message receiving instructions for receiving message information from a second computer readable medium;

message transmission instructions for transmitting the message information to the phone associated with all said phone number and determining if the message information has completed being transmitted.

14. The system of claim 13 wherein said set of computer readable instructions include status instructions for transmitting status information associated with the results of the phone call to a second computer readable medium.

15. The system of claim 13 further comprising:

a modem in communication with said computer readable medium; and

said call instructions including instructions for initializing said modem, initiating a phone call to a received phone number with said modem.

16. The system of claim 13 wherein said call instructions include instructions for determining a time period that said computer readable medium, said modem, and the private phone line associated with said modem will be made available to said set of computer readable instructions.

17. The system of claim 16, wherein said call instructions include instructions for determining if the time period allotted for use by said set of computer readable instructions has begun, and initiating the sequence of initializing said modem, and dialing the first of the plurality of received phone numbers.

18. The system of claim 16, wherein said call instructions include instructions for determining if the predetermined time period has ended, and stopping any future phone calls from being made by said set of computer readable instructions through said modem over the private phone line.

19. The system of claim 13, wherein said message information contains first and second messages, said first message representing information for transmitting upon an answer by an individual, and said second message representing information for transmitting upon an answer by an answering machine.

20. The system of claim 19, wherein said call instructions include instructions for determining if an individual or an answering machine has answered the phone call, transmitting said message information associated with the type of answer has been made.

21. The system of claim 13, wherein said message information includes information representing a poll which is taken by a recipient of the message via inputting touch tone signals on their telephone.

22. The system of claim 21, wherein said set of computer readable instructions include instructions for receiving signals from a user indicating a response to a question asked on said message information, compiling responses from users, and transmitting the responses to said second computer readable medium.

23. The system of claim 13, wherein said set of computer readable instructions include verification instructions for verifying the phone number associated with a potential contact.

24. The system of claim 23, wherein the verifying of a contact'"'"'s phone number is done using Web resources.

25. A method for distributing a large number of phone calls to individual contacts using private phone lines in an efficient and simple manner comprising:

providing a database of contacts with their names and associated phone numbers;

providing a plurality of remote computers associated with private phone lines for initiating phone calls to said contacts;

transmitting a message to be played to said potential contacts to said remote computers;

transmitting a list of said contacts and phone numbers to said remote computers;

initiating phone calls to the phone numbers over said private phone lines.

26. The method of claim 25 including the steps of:

initiating phone calls to the phone numbers using the remote computers'"'"'telephone capabilities; and

playing the message to the recipient of the phone call.

27. The method of claim 26 including the steps of:

determining if the message completed playing prior to the termination of the phone call;

recording status information based on the determination of message completion.

28. The method of claim 26 including the steps of:

providing a message for play should an answering machine answer the phone and a message for play if an individual answers the phone;

determining if an individual or an answering machine has answered the phone call; and

playing the selected message based on the determination of if an individual or answering machine has answered the phone.

29. The method of claim 25 including the steps of:

determining a calling time window that each remote computer and its associated private phone line will be available;

determining if the calling time window has opened prior to initiating any phone calls; and

determining if the calling time window has closed and it so, ceasing any future calls from being made.

30. The method of claim 25 including the step of:

verifying the phone number associated with a contact'"'"'s name so that only the desired contacts are called.