Content management interface

• US 20060165104A1
• Filed: 11/10/2004
• Published: 07/27/2006
• Est. Priority Date: 11/10/2004
• Status: Abandoned Application

• Current Assignee: Elazar Moshe Kaye
• Original Assignee: Elazar Moshe Kaye
• Inventors: Kaye, Elazar Moshe
• Application Number:
  US10/986,488
• Publication Number:
  US 20060165104A1
• Time in Patent Office: Days
• US Class Current: 370/401
• CPC Class Codes: G06F 16/903 Querying for retrieval from the web G06F16/953
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 2250/74 with voice recognition means voice activated dialling H04M1/271; voice recognition algorithms G10L15/00
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A platform is provided to respond to data inquiries from callers or users that are directed to one of a plurality of clients or subscribers. A user is guided to a selected client'"'"'s area on the platform using voice menus and prompts together with speech recognition and database search techniques. The voice prompts are adaptively generated according to the client'"'"'s policies and the kind of content it offers, and the platform'"'"'s experience with the user'"'"'s speech patterns. The content is returned to the caller using a transmission method that is selected in response to voice prompts.

Claims

1. A computer-implemented method of information retrieval, comprising the steps of:

subscribing a plurality of clients to a common server;

for each of said clients, defining a memory for content thereof;

monitoring changes in said content in said memory;

responsively to said changes, automatically generating first voice menus directing a user to said content of one of said clients for selection thereof and second voice menus that prompt said user to vocally select transmission methods for delivery of selected portions of said content to said user, wherein vocal responses of said user to said first voice menus and said second voice menus are automatically recognized by said server; and

initiating said delivery of said selected portions of said content to said user via selected ones of said transmission methods.

2. The computer-implemented method according to claim 1, further comprising the step of selecting a connectivity method for transmission of said selected portions of said content to said user.

3. The computer-implemented method according to claim 1, wherein said user accesses said server using a voice supporting communications device.

4. The computer-implemented method according to claim 1, wherein said memory is located in said server.

5. The computer-implemented method according to claim 1, wherein said memory comprises a database at a location that is remote from said server.

6. The computer-implemented method according to claim 1, further comprising the step of limiting a number of connections between at least a portion of said clients and concurrent users that are accessing said server.

7. The computer-implemented method according to claim 6, further comprising the step of limiting an amount of said content that is available to said user.

8. The computer-implemented method according to claim 1, further comprising the steps of uploading user data from said user via selected ones of said transmission methods and via selected connectivity methods for storage thereof in said memory of at least a portion of said clients.

9. An information management system, comprising:

a common server operative to perform the steps of;

subscribing a plurality of clients thereto,

for each of said clients, defining a memory for content thereof;

monitoring changes in said content in said memory;

responsively to said changes, automatically generating first voice menus directing a user to said content of one of said clients for selection thereof and second voice menus that prompt said user to vocally select transmission methods for delivery of selected portions of said content to said user, wherein vocal responses of said user to said first voice menus and said second voice menus are automatically recognized by said server; and

initiating said delivery of said selected portions of said content to said user via selected ones of said transmission methods.

10. The information management system according to claim 9, wherein said server is operative to provide a plurality of connectivity methods that are selectable by said user for transmission of said selected portions of said content to said user.

11. The information management system according to claim 9, wherein said server is operative to provide a plurality of connectivity methods that are selectable by said clients for transmission of said selected portions of said content to said user.

12. The information management system according to claim 9, wherein said server is operative to assign a content management interface to each of said clients for interaction therewith.

13. The information management system according to claim 9, wherein said user accesses said server using a voice supported communications device.

14. The information management system according to claim 9, wherein said memory is located in said server.

15. The information management system according to claim 9, wherein said memory comprises a database at a location that is remote from said server.

16. The information management system according to claim 9, said server being operative to limit a number of connections between at least a portion of said clients and concurrent users that are accessing said server.

17. The information management system according to claim 9, said server being operative to receive uploaded user data from said user via selected ones of said transmission methods and selected connectivity methods for storage thereof in said memory of at least a portion of said clients.

18. A computer software product, including a computer-readable medium in which computer program instructions are stored, which instructions, when read by a computer, cause the computer to perform a method of information retrieval, comprising the steps of:

subscribing a plurality of clients to a common server;

for each of said clients, defining a memory for content thereof;

monitoring changes in said content in said memory;

responsively to said changes, automatically generating first voice menus directing a user to said content of one of said clients for selection thereof and second voice menus that prompt said user to vocally select transmission methods for delivery of selected portions of said content to said user, wherein vocal responses of said user to said first voice menus and said second voice menus are automatically recognized by said server; and

initiating said delivery of said selected portions of said content to said user via selected ones of said transmission methods.

19. The computer software product according to claim 18, wherein said user accesses said server via a voice supported communications device.

20. The computer software product according to claim 18, wherein said memory is located in said server.

21. The computer software product according to claim 18, wherein said memory comprises a database at a location that is remote from said server.

22. The computer software product according to claim 18, wherein said computer is further instructed to perform the step of limiting a number of connections between at least a portion of said clients and concurrent users that are accessing said server.

23. The computer software product according to claim 18, further comprising the steps of uploading user data from said user via selected ones of said transmission methods and selected connectivity methods for storage thereof in said memory of at least a portion of said clients.

24. A computer-implemented method of information retrieval, comprising the steps of:

subscribing a plurality of clients to a common server;

establishing a voice channel between said server and a user;

with said server presenting first voice menus to said user on said channel that prompt said user to specify one of said clients;

with said server interpreting a first vocal answer from said user responsively to said first voice menus so as to identify said one client;

with said server presenting second voice menus to said user on said channel that prompt said user to specify data of said one client;

with said server interpreting a second vocal answer from said user responsively to said second voice menus so as to identify said data;

with said server presenting third voice menus to said user on said channel that prompt said user to specify a mode of transmission of said data to said user;

with said server interpreting a third vocal answer from said user responsively to said third voice menus so as to identify said mode of transmission; and

causing a transfer of said data to said user via said mode of transmission.

25. The computer-implemented method according to claim 24, further comprising the step presenting fourth voice menus to said user to specify a connectivity method for said transfer of said data.

26. The computer-implemented method according to claim 24, wherein at least one of said first voice menus, said second voice menus and said third voice menus are adaptively generated by said server responsively to vocal answers of said user.

27. The computer-implemented method according to claim 24, wherein said data is stored in said server.

28. The computer-implemented method according to claim 24, wherein said data comprises a database at a location that is remote from said server.

29. The computer-implemented method according to claim 24, further comprising the step of limiting said number of connections between at least a portion of said clients and concurrent users that are accessing said server.

30. The computer-implemented method according to claim 24, further comprising the steps of uploading user data from said user via selected transmission methods and via selected connectivity methods for storage thereof in a reserved memory of at least a portion of said clients.

31. A computer software product, including a computer-readable medium in which computer program instructions are stored, which instructions, when read by a computer, cause the computer to perform a method for information retrieval, comprising the steps of:

subscribing a plurality of clients to a common server;

establishing a voice channel between said server and a user;

presenting first voice menus to said user on said channel that prompt said user to specify one of said clients;

interpreting a first vocal answer from said user responsively to said first voice menus so as to identify said one client;

presenting second voice menus to said user on said channel that prompt said user to specify data of said one client;

interpreting a second vocal answer from said user responsively to said second voice menus so as to identify said data;

presenting third voice menus to said user on said channel that prompt said user to specify a mode of transmission of said data to said user;

interpreting a third vocal answer from said user responsively to said third voice menus so as to identify said mode of transmission; and

causing a transfer of said data to said user via said mode of transmission.

32. The computer software product according to claim 31, wherein at least one of said first voice menus, said second voice menus and said third voice menus are adaptively generated by said server responsively to vocal answers of said user.

33. The computer software product according to claim 31, wherein said data is stored in said server.

34. The computer software product according to claim 31, wherein said data comprises a database at a location that is remote from said server.

35. The computer software product according to claim 31, wherein said computer is further instructed to perform the step of limiting said number of connections between at least a portion of said clients and concurrent users that are accessing said server.

36. The computer software product according to claim 31, further comprising the steps of uploading user data from said user via selected transmission methods and via selected connectivity methods for storage thereof in a reserved memory of at least a portion of said clients.

37. An information management system, comprising:

a common server operative to perform the steps of;

subscribing a plurality of clients thereto;

establishing a telephonic voice channel between said server and a user;

presenting first voice menus to said user on said channel that prompt said user to specify one of said clients;

interpreting a first vocal answer from said user responsively to said first voice menus so as to identify said one client;

presenting second voice menus to said user on said channel that prompt said user to specify data of said one client;

interpreting a second vocal answer from said user responsively to said second voice menus so as to identify said data;

presenting third voice menus to said user on said channel that prompt said user to specify a mode of transmission of said data to said user;

interpreting a third vocal answer from said user responsively to said third voice menus so as to identify said mode of transmission; and

causing a transfer of said data to said user via said mode of transmission.

38. The information management system according to claim 37, wherein at least one of said first voice menus, said second voice menus and said third voice menus are adaptively generated by said server responsively to vocal answers of said user.

39. The information management system according to claim 37, wherein said data is stored in said server.

40. The information management system according to claim 37, wherein said data comprises a database at a location that is remote from said server.

41. The information management system according to claim 37, wherein said server is operative to limit said number of connections between at least a portion of said clients and concurrent users that are accessing said server.

42. The information management system according to claim 37, wherein said server is operative to accept uploaded user data from said user via selected transmission methods and selected connectivity methods for storage thereof in a reserved memory of at least a portion of said clients.