METHOD AND APPARATUS FOR WIRELESS CUSTOMER INTERACTION WITH THE ATTENDANTS WORKING IN A RESTAURANT

• US 20060186197A1
• Filed: 06/02/2006
• Published: 08/24/2006
• Est. Priority Date: 06/16/2005
• Status: Abandoned Application

• Current Assignee: Outland Research LLC
• Original Assignee: Outland Research LLC
• Inventors: Rosenberg, Louis B.
• Application Number:
  US11/422,065
• Publication Number:
  US 20060186197A1
• Time in Patent Office: Days
• US Class Current: 235/380
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

An apparatus and method are disclosed of a wireless system for customers to interact with attendants (e.g waiters) in restaurants. The system provides for a computing system that transmits electronic menus to wireless portable digital assistants (PDA'"'"'s) and enables customers to place orders and make real-time service requests. For example, the customer is able to select food items from the menus, indicate preparation instructions for each food item, send comments to the attendants, and request drink refills. The customer is able to check on the status of food preparation via the PDA and observe the food being prepared by a camera link. Upon finishing the meal the restaurant can transmit an electronic bill to the customer.

Claims

1. An apparatus for electronic customer-attendant interaction in a food service establishment, said apparatus comprising:

a computer server, said computer server comprising;

a programmable central processing unit, a memory unit, a server wireless network interface, a peripheral interface; and

wherein said processing unit is operatively connected to said memory unit; and

wherein said processing unit is operatively connected to said server wireless network interface; and

wherein said processing unit is operatively connected to said peripheral interface;

a plurality of personal computing devices;

said personal computing devices each having a personal computing device wireless network interface; and

wherein said server wireless network interface and each personal computing device wireless network interface are operatively connected;

such that

food service information is sent from the computer server to the personal computing devices and service requests are sent from the personal computing devices to the computer server.

2. The apparatus as in claim 1, wherein a table identification value is sent from each personal computing device to said server so as to identify the current table of its user within the food service establishment.

3. The apparatus as in claim 2, wherein a seat identification value is sent from each personal computing device to said server so as to identify the current seat of its user within the food service establishment.

4. The apparatus as in claim 1, wherein the service requests includes a drink refill request.

5. The apparatus as in claim 4, wherein the drink refill request includes a drink type identifier.

6. The apparatus as in claim 1, wherein one or more of the service requests includes a unique User Identifier that indicates which person at a particular table the particular service request relates to.

7. The apparatus as in claim 1, wherein the food service information includes current preparation status update information for one or more food items ordered by a user of the particular personal computing device.

8. The apparatus as in claim 1, wherein one or more of the service requests includes a waiter request comprising a general request that a live attendant visit a table that is relationally associated with the request.

9. The apparatus of claim 1, wherein the user of a personal computing device manually entered a table identification value and/or seat identification value into the device through a user interface of the device.

10. The apparatus of claim 1, wherein a wireless information reader is used by a personal computing device to determine the table and/or seat of the food service establishment currently being used by a user of that personal computing device.

11. The apparatus as in claim 10 wherein said portable digital assistant further comprises a barcode reader, said barcode reader reading the table identification and the seat identification from a barcode label.

12. The apparatus as in claim 10 wherein said portable digital assistant further comprises a Radio Frequency Identification reader, said Radio Frequency Identification reader reading the table identification and the seat identification from a Radio Frequency Identification tag.

13. The apparatus as in claim 10 wherein said portable digital assistant further comprises a camera, said camera reading a table identification and seat identification from a label.

14. The apparatus of claim 1 wherein said computer server is operative to identify a human attendant to service each of said received service requests.

15. The apparatus of claim 14 wherein said computer server is operative to forward a representation of a received service request to an identified human attendant by sending an electronic message to a wireless device on the person of that human attendant.

16. The apparatus of claim 15, wherein said electronic message includes a table identification value indicating a table within said food service establishment that is relationally associated with said received service request.

17. The apparatus of claim 16, wherein said electronic message includes a time-stamp that is relationally associated with said received service request.

18. The apparatus of claim 14, wherein said computer server is operative to compare the pending task loads of a plurality of human attendants when identifying a particular human attendant to service a particular received service request.

19. The apparatus of claim 14, wherein said computer server is operative to identifying said human attendant to service a particular received service request based at least in part upon a match between a table identification value relationally associated with the particular received service request and a table identification value and/or range of table identification values relationally associated with that particular human attendant.

20. A method of providing food service to a customer in a food service establishment, the method comprising:

receiving a table identification value and/or a seat identification value over a wireless network from a customer using a personal computing device;

receiving a food service request over a wireless network from a customer using a personal computing device; and

instructing a human attendant to service said food service request, said instructing including informing said human attendant as to the nature of the food service request and the table for which the food service request is relationally associated.

21. The method of claim 20 wherein said instructing said human attendant comprises sending an electronic message over a wireless communication link to a personal computing device on the person of said human attendant.

22. The method of claim 20 wherein the service requests comprises a drink refill request.

23. The method of claim 21 wherein the drink refill request includes a drink type identifier.

24. The method of claim 20 wherein the service requests comprises a bread refill request.

25. The method of claim 20 wherein said service requests includes a unique User Identifier that indicates which person at a particular table the service request relates to.

26. The method of claim 20 wherein said human attendant is selected from a plurality of human attendants based at least in part upon a computed task load associated with each of said plurality of human attendants.

27. The method of claim 20 wherein said human attendant is selected from a plurality of human attendants based at least in part upon a match between a table identification value relationally associated with the service request and a table identification value and/or range of table identification values relationally associated with the human attendant.

28. The method of claim 20 wherein said human attendant is relationally associated with a unique attendant ID.

29. The method of claim 20 further including the step of maintaining a queue of a plurality of pending received service requests.

30. The method of claim 20 further including the step of receiving an electronic message from an attendant indicating that a particular service request has been serviced.

31. The method of claim 30 further including the step of removing a received service request from a queue of received service requests in response to receiving an electronic message from an attendant indicating that the service request has been serviced.

32. The method of claim 20 wherein current preparation status update information is sent to a personal computing device for to one or more food items ordered by a user of that personal computing device.