Method and apparatus for providing default media content to a calling party

• US 20060193452A1
• Filed: 02/28/2005
• Published: 08/31/2006
• Est. Priority Date: 02/28/2005
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Matula, Valentine C., Skiba, David, Erhart, George W.
• Granted Patent: US 7,702,083 B2
• Time in Patent Office: Days
• US Class Current: 379/88.22
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80

Abstract

Methods and apparatus are provided for presenting default content to a caller when a media stream of the specified type is not available. If it is determined that a destination endpoint is not providing a media stream of a first media type to an originating endpoint, a transmission of default media of the first media type to the originating endpoint is initiated.

Claims

1. A method for providing content to one or more endpoints of a communication, comprising:

determining that a destination endpoint is not providing a media stream of a first media type to an originating endpoint; and

initiating transmission of default media of said first media type to said originating endpoint.

2. The method of claim 1, wherein said determining step is performed by an application controller that determines that said destination endpoint does not support said first media type.

3. The method of claim 2, wherein said application controller determines media capabilities of said destination endpoint by accessing a capabilities database.

4. The method of claim 1, wherein said determining step is performed by a signaling observer that monitors signaling between said originating endpoint and said destination endpoint to determine that said destination endpoint is not sending said first media type.

5. The method of claim 4, wherein said signaling observer determines that said destination endpoint is not sending said first media type prior to transferring said communication to said destination endpoint.

6. The method of claim 1, wherein said determining step is performed by a stream observer that monitors said communication between said originating endpoint and said destination endpoint to determine that said destination endpoint is not sending said first media type.

7. The method of claim 1, further comprising the step of determining media capabilities of said originating endpoint.

8. The method of claim 1, wherein said default media is provided by a server associated with said destination endpoint.

9. The method of claim 1, wherein said default media is provided by a server associated with said originating endpoint.

10. The method of claim 1, wherein said default media is provided by a server associated with a carrier of said communication.

11. The method of claim 1, wherein said determining step is performed by a processor associated with said destination endpoint.

12. The method of claim 1, wherein said determining step is performed by a processor associated with said originating endpoint.

13. The method of claim 1, wherein said determining step is performed by a processor associated with a carrier of said communication.

14. An apparatus for providing content to one or more parties of a communication, comprising:

a memory; and

at least one processor, coupled to the memory, operative to;

determine that a destination endpoint is not providing a media stream of a first media type to an originating endpoint; and

initiate transmission of default media of said first media type to said originating endpoint.

15. The apparatus of claim 14, further comprising an application controller that determines that said destination endpoint does not support said first media type.

16. The apparatus of claim 15, wherein said application controller determines media capabilities of said destination endpoint by accessing a capabilities database.

17. The apparatus of claim 14, further comprising a signaling observer that monitors signaling between said originating endpoint and said destination endpoint to determine that said destination endpoint is not sending said first media type.

18. The apparatus of claim 17, wherein said signaling observer determines that said destination endpoint is not sending said first media type prior to transferring said communication to said destination endpoint.

19. The apparatus of claim 14, further comprising a stream observer that monitors said communication between said originating endpoint and said destination endpoint to determine that said destination endpoint is not sending said first media type.

20. The apparatus of claim 14, wherein said default media is provided by a server associated with said destination endpoint.

21. The apparatus of claim 14, wherein said default media is provided by a server associated with said originating endpoint.

22. The apparatus of claim 14, wherein said default media is provided by a server associated with a carrier of said communication.

23. The apparatus of claim 14, wherein said at least one processor is associated with said destination endpoint.

24. The apparatus of claim 14, wherein said at least one processor is associated with said originating endpoint.

25. The apparatus of claim 14, wherein said at least one processor is associated with a carrier of said communication.

26. An article of manufacture for providing content to one or more parties of a communication, comprising a machine readable medium containing one or more programs which when executed implement the steps of:

determining that a destination endpoint is not providing a media stream of a first media type to an originating endpoint; and

initiating transmission of default media of said first media type to said originating endpoint.