Computer hardware and software diagnostic and report system
First Claim
1. A system for detecting problems within a computer system comprising:
- a. an expert system library for storing information including system data; and
b. an agent coupled to the expert system library for using the information stored in the expert system library to detect and resolve one or more problems.
5 Assignments
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Accused Products
Abstract
The present invention tests computer systems for defects that are able to cause performance and functional problems. An agent application is first installed on a user'"'"'s system. The agent application then retrieves problem data from the expert system library pertinent to the user'"'"'s operating environment. The agent application tests the user'"'"'s system for each problem description within a downloaded data structure from the expert system library. If a problem is discovered, a script attempts to remediate the problem and/or notifies the user, describing the issue. If an unknown problem arises, a feedback mechanism sends a notification to the expert system library that a problem was discovered. The feedback is then utilized to increase the total knowledge in the expert system library. Then when another user with a similar or the same setup is tested, the agent application will recognize the issue and will take the appropriate remedial actions.
214 Citations
71 Claims
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1. A system for detecting problems within a computer system comprising:
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a. an expert system library for storing information including system data; and
b. an agent coupled to the expert system library for using the information stored in the expert system library to detect and resolve one or more problems. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A system for detecting problems within a computer system comprising:
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a. one or more servers;
b. one or more computing devices coupled to the one or more servers for computing data;
c. an expert system library contained within the one or more servers for storing information including system data;
d. an agent contained within the one or more computing devices for using the information stored in the expert system library to check for and resolve problems; and
e. a feedback mechanism contained within the one or more computing devices for sending feedback to the expert system library. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39)
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40. A method of detecting problems within a computer system comprising:
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a. interrogating a computing device for environment information;
b. retrieving data from an expert system library related to the environment information; and
c. testing the computing device for one or more problems. - View Dependent Claims (41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54)
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55. A network of devices for detecting problems within a computer system comprising:
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a. one or more servers;
b. one or more computing devices coupled to the one or more servers for computing data;
c. an expert system library contained within the one or more servers for storing information including system data;
d. an agent contained within the one or more computing devices for using the information stored in the expert system library to check for and resolve problems; and
e. a feedback mechanism contained within the one or more computing devices for sending feedback to the expert system library. - View Dependent Claims (56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71)
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Specification