SYSTEM AND METHOD FOR PROCESSING TRIP REQUESTS

• US 20060293931A1
• Filed: 08/29/2006
• Published: 12/28/2006
• Est. Priority Date: 01/25/2002
• Status: Active Grant

• Current Assignee: Liberty Peak Ventures, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Fitzgerald, Matt, Laughlin, Michael Keith, Garcia, Philip A., Schultz, Debbie L.
• Granted Patent: US 7,788,117 B2
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
• CPC Class Codes: G06Q 10/04 Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem" market predictions or forecasting for commercial activities G06Q30/0202
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/14 Travel agencies

Abstract

A system and method for planning trips and for processing trip requests that utilizes a centralized network for facilitating travel reservations and/or services. The system includes multi-purpose point of service terminals that provide a plurality of modules for various travel related applications such as an integrated e-mail booking module, a computer telephony integration module, a super passenger name record database, a customer database, a trip planning module, a customer relationship management module, a workflow module, and a low fare search module.

Claims

1. A method of identifying a traveler in a trip request, comprising the steps of:

receiving the trip request with traveler information;

displaying the traveler information in a screen pop;

collecting caller information from a caller; and

comparing the traveler information to the caller information.

2. The method according to claim 1, further comprising the step of populating a traveler notes box.