Method and system for collecting audio prompts in a dynamically generated voice application
First Claim
1. A method of collecting audio prompts in a dynamically generated voice application, comprising the steps of:
- executing a voice application having a plurality of audio prompts;
playing audio if a pre-stored audio is available for a particular prompt;
capturing text when no pre-stored audio is available; and
forwarding the captured text to a prompt collecting tool.
8 Assignments
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Accused Products
Abstract
A prompt collecting tool (190) for an interactive voice response system (100) includes a voice enabled application server (150), a voice simulator coupled to the voice enabled application server, and a processor coupled to the voice simulator. The processor can be programmed to execute (202) a voice application having a plurality of audio prompts, play (206) audio if a pre-stored audio is available for a particular prompt, capture (208) text when no pre-stored audio is available and forward (210) the captured text to the prompt collecting tool. The voice simulator can include a VoiceXML browser (160), a text to speech text service (170), and a text based recognition service (180) for example.
190 Citations
17 Claims
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1. A method of collecting audio prompts in a dynamically generated voice application, comprising the steps of:
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executing a voice application having a plurality of audio prompts;
playing audio if a pre-stored audio is available for a particular prompt;
capturing text when no pre-stored audio is available; and
forwarding the captured text to a prompt collecting tool. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A prompt collecting tool for an interactive voice response system, comprising:
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a voice enabled application server;
a voice simulator coupled to the voice enabled application server; and
a processor coupled to the voice simulator, wherein the processor is programmed to;
execute a voice application having a plurality of audio prompts;
play audio if a pre-stored audio is available for a particular prompt;
capture text when no pre-stored audio is available; and
forward the captured text to a prompt collecting tool. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A machine-readable storage, having stored thereon a computer program having a plurality of code sections executable by a machine for causing the machine to perform the steps of:
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executing a voice application having a plurality of audio prompts;
playing audio if a pre-stored audio is available for a particular prompt;
capturing text when no pre-stored audio is available; and
forwarding the captured text to a prompt collecting tool. - View Dependent Claims (17)
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Specification