System and method for inheritance of advertised functionality in a user interactive system

• US 20070043569A1
• Filed: 08/19/2005
• Published: 02/22/2007
• Est. Priority Date: 08/19/2005
• Status: Abandoned Application

• Current Assignee: Intervoice Limited Partnership A Nevada Limited Partnership Composed of As Its SOLE Partner Intervoice GP Incorporated
• Original Assignee: Intervoice Limited Partnership
• Inventors: Smith, Stephen, Potter, Laurence
• Application Number:
  US11/208,028
• Publication Number:
  US 20070043569A1
• Time in Patent Office: Days
• US Class Current: 704/270
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G06F 9/546 Message passing systems or structures, e.g. queues
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

Systems and methods are described for use in user interactive systems (UIS) so that multiple disparate applications can cooperate to provide broad functionality to users. These systems and methods allow applications to advertise their ability to handle specific functions. This allows applications developed independently to co-exist within the same call session and provide a seamless user experience. A system framework controls the UIS'"'"'s primary navigational menus, which are automatically updated when new applications are plugged in to the framework. This allows users (assuming they have the proper permissions) to access new applications as soon as they are added, without requiring programmers to manually re-design menus.

Claims

1. A system comprising:

a first application operative in response to a certain request received on a communication path for performing a function in accordance with said certain request, said certain request contained in a context associated with said first application;

a second application having associated with it a context different from said first application context; and

control independent from either application and responsive to receipt by said first application of a particular request not in said first application'"'"'s context but in said second application'"'"'s context for transferring control of said communication path to said second application so that said second application can perform a function in accordance with said particular request.

2. The system of claim 1 wherein said particular request stems from an implicit prompt.

3. The system of claim 1 where said particular request stems from an explicit prompt.

4. The system of claim 1 where said applications are plug/play applications.

5. The system of claim 4 where said control is further operative to select from a plurality of possible applications having said particular request in its context in accordance with the context in which said particular request was received.

6. The system of claim 5 where said possible applications are only those applications currently plugged into said system.

7. The system of claim 6 wherein said context is a grammar containing a plurality of requests.

8. The system of claim 7 wherein said grammar comprises at least one selected from the list of:

spoken words, typed commands, touch screen response.

9. The system of claim 6 wherein said context is a text menu.

10. The system of claim 6 wherein said context is at least one pull-down menu.

11. The system of claim 10 wherein the selections on said pull-down menus change in correspondence to the then plugged-in applications.

12. A method of operating a UIS system, said method comprising:

receiving commands from a user of a first application, said commands indicating to said application the current desires of said user;

determining when a received command is better suited to an application other than said first application; and

transferring said user to said other application for subsequent receipt of commands from said user.

13. This method of claim 12 wherein said applications are plug/play applications.

14. The method of claim 13 for comprising:

making available to said other application data obtained by said first application pertaining to said user.

15. The method of claim 13 wherein the identity of said other application is unknown to said first application at the time of said transfer.

16. The method of claim 13 further comprising:

marking at said first application the exact place in said first application achieved by said user just prior to said transfer such that if said user returns to said first application said return will be at said marked location within said first application.

17. The method of claim 13 further comprising:

when a received command is determined to be better suited to another application, determining the context of said received command so as to facilitate said transfer to a proper application.

18. The method of claim 12 in which said applications are connected to said UIS system as pluggable applications each application without prior knowledge of the other applications.

19. The method of claim 18 further comprising:

making available to said other application grammars used by said user with said first application.

20. The method of claim 18 further comprising:

making available to said first application grammars pertinent to said other of said applications plugged into said UIS system.

21. The method of claim 18 further comprising:

making available to said other applications text menu selections used by said user with said first application.

22. The method of claim 18 further comprising:

making available to said first application text menu selections pertinent to other of said applications plugged into said UIS system.

23. The method of claim 22 wherein said test menu selections comprise icons.

24. A computer program product for operating an UIS system having a plurality of plug/play applications connected thereto, said computer program product comprising:

code for controlling the receipt of commands from a user of a first plugged in application, said commands indicating to said application the current desires of said user;

code for determining when a received command is better suited to be connected to another plugged in application other than said first plugged in application; and

code for controlling the transfer of said user to said other application for subsequent receipt of commands from said user.

25. The computer program product of claim 24 for comprising:

making available to said other application data obtained by said first application pertaining to said user.

26. The computer program product of claim 25 wherein the identity of said other application is unknown to said first application at the time of said transfer.

27. The computer program product of claim 25 further comprising:

code for controlling the marking at said first application of the place in said first application achieved by said user just prior to said transfer such that if said user returns to said first application said return will be at said marked location within said first application.

28. The computer program product of claim 25 further comprising:

code operable when a received command is determined to be better suited to another application, for determining the context of said received command so as to facilitate said transfer to a proper application.

29. The computer program product of claim 25 wherein said applications are connected to said UIS system as pluggable applications each application without prior knowledge of the other applications.

30. The method of claim 25 further comprising:

code for making available to said other application grammars used by said user with said first application.

31. The method of claim 25 further comprising:

code for making available to said first application grammars used by other applications currently plugged into the system.

32. The method of claim 25 further comprising:

code for adding text menu selections to said applications based upon which applications are plugged into said system at a particular time.

33. A plug and play UIS application comprising:

a sequence of user prompts, said prompts having a particular grammar specific to said plug and play UIS application; and

means for communicating at least a portion of said particular grammar to other UIS applications when said plug and play application is connected to a UIS system such that upon detection of said particular grammar from a user interacting with one of said other UIS applications plugged into said UIS system the user at said other UIS application is transferred to said UIS application.

34. The UIS application set forth in claim 33 further comprising:

means for transferring a user to another application plugged into said system upon detection of a grammar from said user communicated from said another application.

35. The UIS application of claim 33 further comprising:

means for transferring a user to another applications plugged into said system upon detection of a text menu selection from said user, said text menu selection communicated from said another application.

36. A method of operation of an UIS application in a plug/play system, said method comprising:

providing prompts to a user, said prompts having a particular grammar specific to a particular plugged in one of said UIS applications; and

transferring said user to a different application plugged into said system upon receipt of a prompt from a user where said received prompt is in keeping with a grammar broadcast from said different application.

37. The method of claim 36 wherein said broadcast is only while said different application is plugged into said system.

38. The method of claim 37 further comprising:

advertising grammars particular to said application to other applications.

39. The method of claim 37 further comprising:

transferring to said different application data obtained from said user pertinent to said different application.

40. The method of claim 37 further comprising:

advertising menu selections particular to said application to other applications.

41. The method of claim 40 where said menu selections are selected form one list of:

text, icons, audio, graphics.