Virtual assistant

• US 20070043687A1
• Filed: 08/19/2005
• Published: 02/22/2007
• Est. Priority Date: 08/19/2005
• Status: Abandoned Application

• Current Assignee: Accenture Global Services GmbH (Accenture PLC)
• Original Assignee: Accenture LLP (Accenture PLC)
• Inventors: Bodart, Andrew, Condon, Chris
• Application Number:
  US11/206,829
• Publication Number:
  US 20070043687A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

Systems and methods for assisting a user with a variety of tasks are provided. A virtual assistant has access to a user'"'"'s contacts, calendar, and location. The virtual assistant also is able to access information about weather, traffic, and mass transit, and is able to adjust the time of for alerting a user about an upcoming appointment. The virtual assistant also has a rules engine enabling a user to create rules for handling incoming calls and instant messages, rerouting calls based on their caller identification. The virtual assistant also has a query engine enabling a user to find a document and to work with it, including sending it to a contact in the user'"'"'s address book. Interfaces to virtual assistant may include installed software client, web browser, SMS/instant message, as well as an interactive voice response system.

Claims

1. A system, comprising:

an information sources software module for receiving data from a plurality of information providers comprising a date/time provider, a weather information provider, a geographical location information provider, a travel route provider, a travel traffic provider, and a financial information provider;

a user interfaces software module for receiving input from and providing output to a plurality of heterogeneous user devices;

a user data module for storing data about a specific user, said data about the specific user comprising calendar appointment information, contact information, rules information, preferences information, file information, email information, and account information;

a functionality module for controlling operation of the system, said functionality module including;

a rules engine for analyzing and executing rules based on the rules information;

a real-time communication component, wherein an incoming communication directed to the user is routed by the real-time communication component, and wherein the routing is determined at least in part based on a recognized contact status as determined by comparison of a call identifier with the contact information, at least in part based on information received from one or more of the plurality of information providers via the information sources software module, at least in part based on a user availability status as determined by the functionality module comparing a current time and date with the calendar appointment information, and at least in part based on a geographic location of the user as determined by the geographic location information provider;

a speech processing module for analyzing speech input received from the user to control an action performed by the system;

a query/response module for querying information accessible by the system in response to user input.

2. A system, comprising:

an information sources software module for receiving data from a plurality of information providers;

a user interfaces software module for receiving input from and providing output to a plurality of heterogeneous user devices;

a user data module for storing data about a specific user, said data about the specific user comprising calendar appointment information, contact information, rules information, and preferences information;

a functionality module for controlling operation of the system, said functionality module including;

a rules engine for analyzing and executing rules based on the rules information,

a real-time communication component, wherein an incoming communication directed to the user is routed by the real-time communication component either to the user via the user interfaces software module or to a voice mail component, and wherein the routing is determined at least in part based on a recognized contact status as determined by comparison of a call identifier with the contact information, and at least in part based on information received from one or more of the plurality of information providers via the information sources software module.

3. The system of claim 2, wherein said data about the specific user further comprises file information, email information, account information, and the voice mail component.

4. The system of claim 2, wherein said functionality module further comprises a speech processing module for analyzing speech input received from the user.

5. The system of claim 2, wherein said functionality module further comprises a query/response module for querying information accessible by the system in response to user input.

6. The system of claim 2, wherein the plurality of information providers comprise a date/time provider, a weather information provider, a geographical location information provider, a travel route provider, a travel traffic provider, and a financial information provider.

7. The system of claim 2, wherein the plurality of heterogeneous user devices comprises a home computer, an automobile interface, and a mobile telephone.

8. The system of claim 7, wherein the plurality of heterogeneous user devices further comprises an alarm clock, and wherein the rules engine automatically alters an alarm time of the alarm clock based on information stored in the user data module.

9. The system of claim 8, wherein the rules engine further alters the alarm time of the alarm clock based on traffic information received from a travel traffic provider.

10. The system of claim 2, wherein the call routing is based further on a user availability status, as determined by the functionality module comparing a current time and date with the calendar appointment information.

11. The system of claim 6, wherein the call routing is based further on a geographic location of the user as determined by the geographic location information provider.

12. The system of claim 2, wherein the incoming communication comprises an audio communication.

13. The system of claim 2, wherein the incoming communication comprises a video communication.

14. The system of claim 2, wherein the incoming communication comprises a text communication.

15. The system of claim 2, wherein the incoming communication comprises an appointment reminder.

16. A system, comprising:

an information sources software module for receiving data from a plurality of information providers;

a user interfaces software module for receiving input from and providing output to a plurality of heterogeneous user devices;

a user data module for storing data about a specific user, said data about the specific user comprising calendar appointment information, contact information, rules information, and preferences information;

a functionality module for controlling operation of the system, said functionality module including;

a rules engine for analyzing and executing rules based on the rules information,

a real-time communication component, wherein an incoming communication directed to the user is routed by the real-time communication component, and wherein the routing is determined at least in part based on a recognized contact status as determined by comparison of a call identifier with the contact information, and at least in part based on information received from one or more of the plurality of information providers via the information sources software module.

17. The system of claim 16, wherein the call identifier indicates the caller is known the user.

18. The system of claim 16, wherein the call identifier indicates the caller is a personal information manager (PIM) application associated with the user.

19. The system of claim 16, wherein the incoming communication comprises an audio communication.

20. The system of claim 16, wherein the incoming communication comprises a video communication.

21. The system of claim 16, wherein the incoming communication comprises a text communication.

22. The system of claim 16, wherein the incoming communication comprises an appointment reminder.