System and method for alert escalation processing in healthcare information systems
First Claim
1. An alert management system for use in healthcare clinical decision support, the alert management system comprising:
- (a) an alert mode, wherein said alert mode is capable of receiving a rule payload generated by a rule-engine, said alert mode is further capable of generating an initial alert message based on at least a portion of said rule payload; and
(b) an escalation mode, wherein said escalation mode is capable of transmitting at least a portion of said initial alert message to a recipient and is further capable of monitoring for a response by said recipient to said initial alert message;
wherein said monitoring comprises an alert escalation, wherein said alert escalation is capable of transmitting at least one subsequent alert message after passage of a predetermined time duration, wherein said predetermined time duration is established by said rule payload.
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Abstract
An alert management system and method for use in healthcare clinical decision support. The alert management system includes an alert mode and an escalation mode. The alert mode is capable of receiving a rule payload generated by a rule engine and is further capable of generating an initial alert message. The escalation mode is capable of transmitting the initial alert message to a recipient and is further capable of monitoring for a response. Monitoring for a response includes an alert escalation, which is capable of transmitting a subsequent alert message after the passage of a predetermined time duration. The method of alert management includes receiving a rule payload from a rule engine and generating an initial alert message. The method further includes transmitting the initial alert message to a recipient and monitoring for an acknowledgement from the recipient.
37 Citations
20 Claims
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1. An alert management system for use in healthcare clinical decision support, the alert management system comprising:
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(a) an alert mode, wherein said alert mode is capable of receiving a rule payload generated by a rule-engine, said alert mode is further capable of generating an initial alert message based on at least a portion of said rule payload; and
(b) an escalation mode, wherein said escalation mode is capable of transmitting at least a portion of said initial alert message to a recipient and is further capable of monitoring for a response by said recipient to said initial alert message;
wherein said monitoring comprises an alert escalation, wherein said alert escalation is capable of transmitting at least one subsequent alert message after passage of a predetermined time duration, wherein said predetermined time duration is established by said rule payload. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method of alert management for use in healthcare clinical decision support, the method of alert management comprising:
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(a) receiving a rule payload from a rule engine;
(b) generating an initial alert message based on at least a portion of said rule payload;
(c) transmitting at least a portion of said initial alert message to a recipient; and
(d) monitoring for an acknowledgement from said recipient, wherein said monitoring comprises a capability to escalate an initial alert message by transmitting at least one subsequent alert message after passage of a predetermined time duration. - View Dependent Claims (14, 15, 16, 17, 18, 19)
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20. A computer readable medium having a set of instructions for execution on a computing device, said set of instructions comprising:
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a rule engine routine for generating a rule payload;
an alert mode routine, wherein said alert mode routine is capable of receiving said rule payload generated by said rule engine routine, said alert mode routine is further capable of generating an initial alert message based on at least a portion of said rule payload; and
an escalation mode routine wherein said escalation mode routine is capable of transmitting at least a portion of said initial alert message to a recipient application and is further capable of monitoring for a response by said recipient application to said initial alert message;
wherein said monitoring comprises an alert escalation routine, wherein said alert escalation routine is capable of transmitting at least one subsequent alert message after passage of a predetermined time duration.
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Specification