Method and System for Distributing Outbound Telephone Calls
8 Assignments
0 Petitions
Accused Products
Abstract
A method and system is provided for the distribution of outbound telephone calls. This method and system includes dialing devices receiving call records and providing telephone calls to one or more agents. Interfaced with the dialing device is a distribution module including pools and queues. The distribution module places the call records into the pools and transfers less than all of the call records to the queues to allow for calling by the dialing devices at peak efficiency. The distribution module transfers the queues to the dialing devices so that the dialing device can place telephone calls. The distribution module monitors the queues to determine when to send additional call records to the queues. In addition, distribution module monitors the results of the call records and updates the call records in the pools so that call records with unsuccessful outcomes can be safely called again later in the day.
99 Citations
66 Claims
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1-48. -48. (canceled)
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49. A system for distributing outbound telephone calls, the system comprising:
a distribution module having a plurality of call records, the distribution module operable to place the call records into plural queues and to transfer each of the plural queues to one of plural dialing devices, each dialing device operable to support plural contacts for plural agents with the call records. - View Dependent Claims (50, 51, 52, 53, 54, 55, 56)
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57. A method for distributing outbound telephone calls, the method comprising:
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organizing call records at a distribution module into a plurality of queues;
distributing each queue to one of a plurality of dialing devices;
attempting outbound telephone calls with the call records of the queue at each dialing device; and
providing each outbound telephone call to one of plural agents associated with each dialing device. - View Dependent Claims (58, 59, 60, 61, 62, 63, 64, 65)
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66. (canceled)
Specification