COMPUTER SYSTEM

• US 20070156571A1
• Filed: 08/21/2006
• Published: 07/05/2007
• Est. Priority Date: 08/03/2006
• Status: Active Grant

• Current Assignee: America's Collectibles Network Incorporated
• Original Assignee: GEMS TV Limited
• Inventors: Lawton, Chris, Bryant, Clive, Bartlett, Dylan
• Granted Patent: US 8,370,211 B2
• Time in Patent Office: Days
• US Class Current: 705/37
• CPC Class Codes: G06Q 30/08 Auctions
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange

Abstract

A method of conducting a telephone or internet based reverse auction for selling units where the reverse auction is transmitted to users on a medium, the method comprising the steps of providing a number of units for sale and storing a preliminary available quantity in an allocation database initially indicative of the number provided for sale, providing a telephone number or web site to which calls or orders from users can be placed to enter the reverse auction, recording the time at which one or more calls or orders were received on the telephone number or at the website in a record database, placing any callers into a queue and assigning them to a call operator or system in order to sell a unit, conducting a reverse auction in which a person or system reduces the indicated price of a unit over time and in which a producer or system reduces the preliminary available quantity, the reverse auction is concluded at the time of the preliminary available quantity is reduced to a pre-determined number, such as zero, with the price at the conclusion being stored in an auction database, wherein the preliminary available quantity is reduced based at least partly on one or more preliminary indicators associated with a call/user, such as the time of the acceptance of the call or order in the record versus the timing of the auction, which indicator(s) occur before a sale of a unit is completed/confirmed.

Claims

1. A method of conducting a telephone based reverse auction for selling units where the reverse auction is transmitted to users on a medium, the method comprising the steps of providing a number of units for sale and storing a preliminary available quantity in an allocation database initially indicative of the number provided for sale, providing a telephone number to which calls from callers can be placed to enter the reverse auction, recording the time at which one or more calls were received on the telephone number in a call record in a call database, placing each caller into a queue and assigning them to a call operator or system in order to sell a unit, conducting a reverse auction in which a person or system reduces the indicated price of a unit over time and in which a producer or system reduces the preliminary available quantity, the reverse auction is concluded at the time of the preliminary available quantity is reduced to a pre-determined number, such as zero, with the price at the conclusion being stored in an auction database, wherein the preliminary available quantity is reduced based at least partly on one or more preliminary indicators associated with a call/caller, such as the time of the acceptance of the call in the call record versus the timing of the auction, which indicator(s) occur before a sale of a unit is completed.

2. A method according to claim 1, wherein the order in which calls are put through to the call operator or system is dependent on the stored time on the call record

3. A method according to claim 1, wherein the price at which a unit is sold is determined from the price at the conclusion stored in the auction database.

4. A method according to claim 1, comprising the step of prompting each caller to enter a piece of data, before entering them into the queue, and storing that data on the call record.

5. A method according to claim 4, wherein whether the call is placed into the queue is dependent on the data entered.

6. A method according to claim 4, wherein one preliminary indicator comprises the data entered and is stored in the call record.

7. A method according to claim 4, wherein one preliminary indicator comprises the time that the data is entered and stored in the call record.

8. A method according to claim 4, wherein the prompting step prompts the user to enter a number on their telephone and where one or more numbers are taken as a preliminary indicator and zero, one or more numbers are taken to not be a preliminary indicator.

9. A method according to claim 1, wherein the number of units provided and a final allocation is also stored in the allocation database, the final allocation is increased whenever a final sale is completed, the system determining whether a sale can be made by determining if the allocation is still below the numbers of units provided.

10. A method according to claim 9, comprising the step of checking that a preliminary indicator corresponding to that call has already resulted in a reduction of the preliminary availability and if not reducing the preliminary available quantity, whenever the final allocation is increased in response to the allocation increase.

11. A method according to claim 1, comprising the step of generating an order record whenever a sale is confirmed, the order record including payment details.

12. A method according to claim 1, where both registered and unregistered callers may take part in the auction.

13. A method according to claim 1, comprising the step of determining the telephone number from which a call has been made and comparing this to a customer database of registered users, where the comparison provides a match allocating the stored customer details to the caller.

14. A method according to claim 13, wherein if there is no match the call operator or system selling the unit to the caller takes details of the caller and enters them along with their telephone number into the customer database for future use.

15. A method according to claim 1, comprising the step of storing events such as preliminary indicators, initial and final price and/or number sold in a game database.

16. A method according to claim 15, wherein events associated with an individual caller are stored in the game database linked to that caller such as in the call database or the customer database, and wherein previously stored data is recalled when a caller is identified

17. A method according to claim 15, wherein one preliminary indicator comprises a comparison of one or more events in the auction with historical events in the game database.

18. A method according to claim 16, wherein one preliminary indicator comprises an identified callers stored events in the game database such as where a caller is found to have high/frequent historical spending patterns.

19. A method according to claim 1, wherein in the event of there being more callers giving preliminary indicators than available units, the callers with the earlier times on their call record are sold the units or the callers who gave appropriate preliminary indicators are sold the units and when there are more callers who gave the appropriate preliminary indicator than there are available units, the callers who gave the appropriate indicator and have the earlier stored time are sold the units.

20. A method according to claim 1, wherein the product that was part of the auction at the time the caller called is also stored in the call database and when put through to the operator or system the unit offered for sale to them is determined from the stored product in the call record.

21. A method according to claim 20, wherein the auction is used to sell a different product and the different product is stored in the call database for a new caller after the preliminary available quantity has dropped to the predetermined number before the completion of all sales or before any increase in the final allocation, and the same telephone number is provided for calls from callers, including the new caller, to be placed to enter the reverse auction for the different product as was provided for the first product

22. A method according to claim 1, wherein one of the numbers constitutes confirmation of an intent to buy the product in the auction.

23. A method according to claim 22, wherein the preliminary available quantity will not be reduced unless the correct number of the keypad has been pressed by a caller or the caller subsequently went on to place an order.

24. A method according to claim 1, wherein orders can be placed by internet as well as by telephone.

25. A method according to 24, wherein the auction is transmitted over the internet and also by another medium such as television.

26. A method according to claim 24, wherein the act of a user notifying intent to buy an auction unit on the internet such as by placing it in a shopping cart may comprise a preliminary indicator and/or may result in the final allocation being increased

27. A method according to claim 1, wherein one or more callers who were unsuccessful in the auction are called back after the auction using their determined telephone number to make a further sale or to have details taken.

28. A method according to a claim 27, wherein callers are called back or not called back based on one or more preliminary indicator corresponding to their call during the auction.

29. A method according to claim 27, wherein one or more callers who were unsuccessful in the auction are identified by matching call records to order records and removing those that match, from a list to be called back.

30. A method according to claim 29, wherein the order records are matched to call records by generating a unique number for each call and storing this in both records.

31. A method according to claim 29, wherein the order records are matched to call records by matching the order record to data in the customer database and using the stored telephone number in the customer database corresponding to that data to match the data with a call record in which that telephone number was recorded, and then tagging that call record to the order record.

32. A method according to claim 29, comprising the steps of a person or a system requesting a reduction in the preliminary available quantity and determining whether the request reduction can be made by comparing the requested reduction with a maximum possible sold quantity and not allowing a reduction in number which would reduce the available preliminary quantity to a number below the starting value less the maximum possible sold quantity.

33. A method according to claim 32, wherein the reduction requested would reduce the preliminary quantity to below the maximum possible sold quantity, the quantity is instead reduced to the starting value less the maximum possible sold quantity.

34. A method according to claim 32, wherein the maximum value is calculated by adding together the total number of calls received with any website orders and/or any additional units bought by a caller who has gone through the sales process

35. A computer system for conducting a reverse auction of units, the system comprising a processor, a memory including an allocation database, an auction database, and a call database, a telephony system, a display, the allocation database containing a preliminary available quantity indicative of the number of units provided in an auction, the telephony system being configured to record the time at which a call is received and the number which was dialled in a call record in the call database, and configured to place each caller into a queue assigning them to a call operator or system in order to sell a unit, the processor configured to display a price on the display and to reduce the displayed price over time and to reduce the preliminary available quantity, and to determine when the preliminary available quantity is reduced to a pre-determined number, such as zero, to store the displayed price at that time in the auction database, and to prevent new telephone call to the telephony system being entered into the auction wherein the system reduces the preliminary available quantity based at least partly on one or more preliminary indicators associated with a call/caller, such as the time of the acceptance of the call in the call record versus the timing of the auction, which indicators occur before a sale of a unit is finalised

36. A method of selling units on television by reverse auction comprising the steps of displaying a unit for sale on television along with an initial price and the number of the units available for sale in the auction, allowing telephone calls to be made to take part in the auction, the displayed available quantity being reduced when it is believed a caller has given sufficient indications that a sale is likely or has occurred, reducing the displayed price for the unit to encourage more callers to reduce the television time taken up by the auction and concluding the auction when the displayed available quantity reaches zero.

37. A method according to claim 36, wherein the price is frozen once the displayed available quantity has reached zero and all the units in the auction are sold at the frozen price

38. A method according to claim 37, comprising the step providing information concerning the auction on a website substantially simultaneously as on television and allow entries into the auction to be made from the internet.

39. A method of conducting an internet based reverse auction for selling units where the reverse auction is transmitted to users on a medium, the method comprising the steps of providing a number of units for sale and storing a preliminary available quantity in an allocation database initially indicative of the number provided for sale, providing a website purchasing facility to which orders from users can be placed to enter the reverse auction, recording the time at which one or more orders were received on the telephone number in a call record in a call database, placing each caller into a queue and assigning them to a call operator or system in order to sell a unit, conducting a reverse auction in which a person or system reduces the indicated price of a unit over time and in which a producer or system reduces the preliminary available quantity, the reverse auction is concluded at the time of the preliminary available quantity is reduced to a pre-determined number, such as zero, with the price at the conclusion being stored in an auction database, wherein the preliminary available quantity is reduced based at least partly on one or more preliminary indicators associated with a call/caller, such as the time of the acceptance of the order in the call record versus the timing of the auction, which indicator(s) occur before a sale of a unit is completed/confirmed.