Method and system for providing an instant messaging camp-on service

• US 20070162552A1
• Filed: 01/10/2006
• Published: 07/12/2007
• Est. Priority Date: 01/10/2006
• Status: Abandoned Application

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Jain, Mukul, Patel, Labhesh, Shaffer, Shmuel, Caballero-McCann, Denise
• Application Number:
  US11/328,713
• Publication Number:
  US 20070162552A1
• Time in Patent Office: Days
• US Class Current: 709/207
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 7/0045 where the text-based messaging service is an instant messaging service

Abstract

A method for providing an instant messaging camp-on service includes receiving, via a first instant messaging device, a request from a first user to log into an instant messaging server and to camp-on an instant messaging availability of a second user, wherein the second user is currently unavailable. The method also includes monitoring the instant messaging availability of the second user and determining that the second user is available via instant messaging and then notifying the first user via a first communication method of the instant messaging availability of the second user. The first communication method is different from instant messaging communication.

Claims

1. A method for providing an instant messaging camp-on service, comprising:

receiving, via a first instant messaging device, a request from a first user to log into an instant messaging server;

receiving a request from the first user to camp-on an instant messaging availability of a second user, wherein the second user is currently unavailable;

monitoring the instant messaging availability of the second user;

determining that the second user is available via instant messaging; and

notifying the first user via a first communication method of the instant messaging availability of the second user, the first communication method different from instant messaging communication.

2. The method of claim 1, further comprising:

determining that the second user is currently unavailable; and

notifying the first user that the second user is currently unavailable.

3. The method of claim 2, further comprising providing to the first user a graphical user interface through which the first user may request to camp-on an instant messaging availability of the second user.

4. The method of claim 1, wherein notifying the first user via a first communication method of the instant messaging availability of the second user comprises notifying the first user of the instant messaging availability of the second user at a device different from the first instant messaging device.

5. The method of claim 1, wherein the first communication method comprises phone communication.

6. The method of claim 1, wherein the first communication method comprises e-mail communication.

7. The method of claim 1, wherein the first communication method comprises SMS communication.

8. The method of claim 1, wherein notifying the first user via a first communication method of the instant messaging availability of the second user comprises establishing a cross media exchange between the first user and the second user.

9. The method of claim 8, wherein establishing a cross media exchange between the first user and the second user comprises utilizing text-to-speech (TTS) technology to communicate instant messaging communications of the second user to the first user.

10. The method of claim 8, wherein establishing a cross media exchange between the first user and the second user comprises utilizing speech recognition technology to communicate first communication method communications of the first user to the second user.

11. The method of claim 1, wherein receiving a request from the first user to camp-on the instant messaging availability of the second user comprises receiving, via the first communication method, the request to camp-on the instant messaging availability of the second user.

12. A system for providing an instant messaging camp-on service, comprising:

an interface operable to;

receive, via a first instant messaging device, a request from a first user to log into an instant messaging server;

receive a request from the first user to camp-on an instant messaging availability of a second user, wherein the second user is currently unavailable;

a processor operable to;

monitor the instant messaging availability of the second user;

determine that the second user is available via instant messaging; and

notify the first user via a first communication method of the instant messaging availability of the second user, the first communication method different from instant messaging communication.

13. The system of claim 12, wherein the processor is further operable to:

determine that the second user is currently unavailable; and

notify the first user that the second user is currently unavailable.

14. The system of claim 13, wherein the processor is further operable to provide to the first user a graphical user interface through which the first user may request to camp-on an instant messaging availability of the second user.

15. The system of claim 12, wherein the processor operable to notify the first user via a first communication method of the instant messaging availability of the second user comprises a processor operable to notify the first user of the instant messaging availability of the second user at a device different from the first instant messaging device.

16. The system of claim 12, wherein the first communication method comprises phone communication.

17. The system of claim 12, wherein the first communication method comprises e-mail communication.

18. The system of claim 12, wherein the first communication method comprises SMS communication.

19. The system of claim 12, wherein the processor operable to notify the first user via a first communication method of the instant messaging availability of the second user comprises a processor operable to establish a cross media exchange between the first user and the second user.

20. The system of claim 19, wherein the processor operable to establish a cross media exchange between the first user and the second user comprises a processor operable to utilize text-to-speech (TTS) technology to communicate instant messaging communications of the second user to the first user.

21. The system of claim 19, wherein the processor operable to establish a cross media exchange between the first user and the second user comprises a processor operable to utilize speech recognition technology to communicate first communication method communications of the first user to the second user.

22. The system of claim 12, wherein the interface operable to receive a request from the first user to camp-on the instant messaging availability of the second user comprises an interface operable to receive, via the first communication method, the request to camp-on the instant messaging availability of the second user.

23. Logic embodied in a computer readable medium, the computer readable medium comprising code operable to:

receive, via a first instant messaging device, a request from a first user to log into an instant messaging server;

receive a request from the first user to camp-on an instant messaging availability of a second user, wherein the second user is currently unavailable;

monitor the instant messaging availability of the second user;

determine that the second user is available via instant messaging; and

notify the first user via a first communication method of the instant messaging availability of the second user, the first communication method different from instant messaging communication.

24. The medium of claim 23, wherein the code is further operable to:

determine that the second user is currently unavailable; and

notify the first user that the second user is currently unavailable.

25. The medium of claim 24, wherein the code is further operable to provide to the first user a graphical user interface through which the first user may request to camp-on an instant messaging availability of the second user.

26. The medium of claim 23, wherein the code operable to notify the first user via a first communication method of the instant messaging availability of the second user comprises code operable to notify the first user of the instant messaging availability of the second user at a device different from the first instant messaging device.

27. The medium of claim 23, wherein the first communication method comprises phone communication.

28. The medium of claim 23, wherein the first communication method comprises e-mail communication.

29. The medium of claim 23, wherein the first communication method comprises SMS communication.

30. The medium of claim 23, wherein the code operable to notify the first user via a first communication method of the instant messaging availability of the second user comprises code operable to establish a cross media exchange between the first user and the second user.

31. The medium of claim 30, wherein the code operable to establish a cross media exchange between the first user and the second user comprises code operable to utilize text-to-speech (TTS) technology to communicate instant messaging communications of the second user to the first user.

32. The medium of claim 30, wherein the code operable to establish a cross media exchange between the first user and the second user comprises code operable to utilize speech recognition technology to communicate first communication method communications of the first user to the second user.

33. The medium of claim 23, wherein the code operable to receive a request from the first user to camp-on the instant messaging availability of the second user is further operable to receive, via the first communication method, the request to camp-on the instant messaging availability of the second user.

34. A system for providing an instant messaging camp-on service, comprising:

means for receiving, via a first instant messaging device, a request from a first user to log into an instant messaging server;

means for receiving a request from the first user to camp-on an instant messaging availability of a second user, wherein the second user is currently unavailable;

means for monitoring the instant messaging availability of the second user;

means for determining that the second user is available via instant messaging; and

means for notifying the first user via a first communication method of the instant messaging availability of the second user, the first communication method different from instant messaging communication.