Revenue management system and method

• US 20070198283A1
• Filed: 07/28/2006
• Published: 08/23/2007
• Est. Priority Date: 07/28/2005
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Brefczynski, Keith, Haddock, James, Douglas, Giles, Labuda, David, Krishnamoorthy, Jayaprakash, Rockel, Alexander
• Granted Patent: US 8,117,358 B2
• Time in Patent Office: Days
• US Class Current: 705/1.1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: G06Q 50/32 Post and telecommunications franking apparatus G07B17/00
• CPC Class Codes: G06Q 50/60 Business processes related to postal services shipping G06Q10/083; franking apparatus G07B17/00

Abstract

A real-time customer relation management system is disclosed. The system can provide increased availability, reduced internal latencies, and reduced data processing and transfer. The system can provide real time processing and batch processing. The system architecture can have an in-memory write-through cache. The cache can store data that would have otherwise been sent to a database. The system can have a backup in-memory write-through cache. The system can use a warm standby, for example, to enhance data backup efficiency.

Claims

1. A computer-based telecommunications network account management system comprising:

a first memory having a first memory access speed,

a second memory having a second memory access speed,

a first memory manager configured to route a first request for a first object to the first memory, and configured to route a second request for a second object not to the first memory,

wherein the first memory has a faster access speed than the second memory.

2. The system of claim 1, further comprising a second memory manager configured to route the second object to the second memory.

3. The system of claim 1, wherein the second memory comprises a hard drive.

4. The system of claim 1, wherein the first memory comprises solid state memory.

5. The system of claim 1, wherein the first memory comprises RAM.

6. The system of claim 1, wherein the second memory comprises a relational database.

7. The system of claim 1, further comprising a database cluster.

8. The system of claim 1, further comprising a gateway configured to interface with a telecommunications network.

9. The system of claim 1, wherein the first request comprises a query.

10. The system of claim 9, wherein the second request comprises a query.

11. The system of claim 1, wherein the first request comprises a request to write.

12. The system of claim 11, wherein the second request comprises a request to write.

13. A computer-based telecommunications network account management system comprising:

a first in-memory object store, wherein the in-memory object store comprises solid state memory, and wherein the memory is configured to store data, and

a first hard drive configured to store a database.

14. The system of claim 13, further comprising a second in-memory object store, wherein the second in-memory object store is configured to substantially backup the data on the first in-memory object store.

15. The system of claim 13, further comprising a second hard drive configured to substantially backup the database stored on the first hard drive.

16. A method of tracking telecommunications network use, using an account management system comprising a first memory and a second memory wherein the first memory has a first access speed and the second memory has a second access speed and the first access speed is faster than the second access speed, the method comprising:

requesting a first action in the first memory.

17. The method of claim 16, wherein requesting comprises sending a request to a first memory data manager, and wherein the first memory data manager analyzes the request.

18. The method of claim 17, wherein requesting further comprises routing the request by the first memory data manager after the first data manager analyzes the request.

19. The method of claim 18, wherein routing comprises performing the request.

20. The method of claim 19, wherein routing comprises sending the request to a second data manager.

21. The method of claim 16, wherein the first action comprises querying.

22. The method of claim 16, wherein the first action comprises writing.

23. The method of claim 16, further comprising requesting a second action in the second memory.

24. The method of claim 16, wherein the second action comprises querying.

25. The method of claim 16, wherein the second action comprises writing.

26. A method of tracking telecommunications network use, using an account management system comprising a first memory and a second memory wherein the first memory has a first access speed and the second memory has a second access speed and the first access speed is faster than the second access speed, the method comprising:

storing first data on the first memory;

storing second data on the second memory; and

backing up the first data on a first backup memory.

27. The method of claim 26, further comprising;

backing up the second data on a second backup memory.

28. A method of tracking telecommunications network use, using an account management system comprising:

storing a first data in a first memory location, wherein the first memory location is subject to memory loss during a system failure;

storing a second data in the first memory location;

storing the first data in a second memory location, wherein the first data can be recovered from the second memory location after a system failure;

recovering the first data from the second memory location after a system failure.

29. The method of claim 28, further comprising not storing the second data in the second memory location.

30. A method of tracking telecommunications network use, using an account management system comprising a first system component, a second system component, and a third system component, the method comprising:

a first checking for a failure, wherein the first checking for a failure is performed by a first system component on a second system component; and

a second checking for a failure, wherein the second checking for a failure is performed by the second system component on a third system component.

31. The method of claim 30, wherein the first system component comprises a gateway.

32. The method of claim 31, wherein the second system component comprises a first data manager.

33. The method of claim 32, wherein the third system component comprises a second data manager.