TELEPHONE FEATURE SALES TOOL
First Claim
Patent Images
1. A method of selling telephone services comprising:
- playing an announcement to a customer who is using a first service to advise the customer of a second service and to ask said customer to respond;
determining said customer'"'"'s response;
in response to said customer'"'"'s response, activating said second service; and
setting up a billing method so that said customer will be charged for said second service.
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Accused Products
Abstract
A customer who uses one or more telephone services and in the process of using one of these services, receives a recorded announcement that a new service is available. The customer may accept or decline the new service. If the customer accepts, the new service is automatically configured and the customer is charged for the new service.
8 Citations
14 Claims
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1. A method of selling telephone services comprising:
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playing an announcement to a customer who is using a first service to advise the customer of a second service and to ask said customer to respond;
determining said customer'"'"'s response;
in response to said customer'"'"'s response, activating said second service; and
setting up a billing method so that said customer will be charged for said second service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for selling telephone services, comprising:
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a first platform adapted to provide a first service to a caller;
an up-sell platform coupled to one or more configuration systems, the up-sell platform configured to offer one or more services to said caller while said caller is using said first service;
one or more configuration systems coupled to said up-sell platform and configured to set up one or more services for said caller; and
a billing system adapted to initiate charges for said caller. - View Dependent Claims (11, 12, 13, 14)
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Specification