Method for creating and deploying system changes in a voice application system

• US 20070219803A1
• Filed: 03/27/2007
• Published: 09/20/2007
• Est. Priority Date: 12/23/2003
• Status: Abandoned Application

• Current Assignee: HTC Corporation
• Original Assignee: HTC Corporation
• Inventors: Chiu, Leo, Ehrlich, Steven
• Application Number:
  US11/728,954
• Publication Number:
  US 20070219803A1
• Time in Patent Office: Days
• US Class Current: 704/270.100
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: H04L 41/082 the condition being updates or upgrades of network functionality
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 3/42144 by service provider
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A system for configuring and implementing changes to a voice application system has a first software component and host node for configuring one or more changes; a second software component and host node for receiving and implementing the configured change or changes; and a data network connecting the host nodes. In a preferred embodiment, a pre-configured change-order resulting from the first software component and host node is deployed after pre-configuration, deployment and execution thereof requiring only one action.

Claims

1. A method comprising:

selecting an original voice dialogue from a graphical library of dialogues, the graphical library of dialogues associated with voice applications and voice application servers where they are used;

editing the original voice dialogue to create an edited voice dialogue;

determining a number of voice systems and voice application servers using the original voice dialogue; and

deploying the edited voice dialogue to the voice systems and the voice application servers using the original voice dialogue, wherein the edited voice dialogue replaces the original version in the library.

2. The method of claim 1 wherein the edited voice dialogue includes at least one new voice prompt.

3. The method of claim 1 wherein the edited voice dialogue includes at least one new voice prompt sequence for a voice application.

4. The method of claim 1 wherein the edited voice dialogue includes at least one new core module.

5. The method of claim 1 wherein the edited voice dialogue is deployed to an interactive voice server via a data network.

6. The method of claim 1 further comprising displaying the original voice dialogue graphically as a connected series of prompts

7. An apparatus comprising:

a first workspace displaying an original voice dialogue;

a second workspace to edit the original voice dialogue into a edited voice dialogue;

a graphical library to maintain a plurality of voice dialogues, the graphical library to associate each of the plurality of voice dialogues with a voice application and a voice application server;

a counting device to determine a number of voice systems and voice application servers using the original voice dialogue;

a deployment module to deploy the edited voice dialogue to the voice systems and the voice application servers such that the edited voice dialog replaces the original voice dialogue.

8. The apparatus of claim 7 wherein the edited voice dialogue includes at least one new voice prompt.

9. The apparatus of claim 7 wherein the edited voice dialogue includes at least one new voice prompt sequence for a voice application.

10. The apparatus of claim 7 wherein the edited voice dialogue is deployed to an interactive voice server via a data network.

11. One or more computer readable media having stored thereon instructions that, when executed by a computing device, causes the computing device to:

select an original voice dialog from a library of dialogues, the library of dialogues associated with voice applications and voice application servers where they are used;

edit the original voice dialogue to create an edited voice dialogue;

determine a number of voice systems and voice application servers using the original voice dialogue; and

deploy the edited voice dialogue to the voice systems and the voice application servers using the original voice dialogue, wherein the edited voice dialogue replaces the original version in the library.

12. The computer readable media of claim 11 wherein the edited voice dialogue includes at least one new voice prompt.

13. The computer readable media of claim 11 wherein the edited voice dialogue includes at least one new voice prompt sequence for a voice application.

14. The computer readable media of claim 11 wherein the edited voice dialogue includes at least one new core module.

15. The computer readable media of claim 11 wherein the edited voice dialogue is deployed to an interactive voice server via a data network.

16. The computer readable media of claim 11 wherein the computing device further displays the original voice dialogue graphically as a connected series of prompts.