Automatic identification of timing problems from speech data
First Claim
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1. A computer implemented method of analyzing dialog between a user and an interactive application having dialog turns, wherein a turn comprises a prompt from the application and a response received from the user, the method comprising:
- accessing information indicative of dialog turns between the application and at least one user;
identifying instances from the accessed information where the application determined a response was received from the at least one user before an associated prompt had completed; and
performing recognition on the response.
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Abstract
A speech application is analyzed to automatically identify timing problems therein. Information related to the application is recorded and problems are identified. A recognizer can be utilized to perform recognition on the recorded information.
12 Citations
20 Claims
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1. A computer implemented method of analyzing dialog between a user and an interactive application having dialog turns, wherein a turn comprises a prompt from the application and a response received from the user, the method comprising:
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accessing information indicative of dialog turns between the application and at least one user;
identifying instances from the accessed information where the application determined a response was received from the at least one user before an associated prompt had completed; and
performing recognition on the response. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer implemented method of analyzing dialog between a user and an interactive application having dialog turns, wherein a turn comprises a prompt from the application and a response received from the user, the method comprising:
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accessing information indicative of dialog turns between the application and at least one user, the information including recorded audio related to expected audio that was received by the application when the application was expecting a response and unexpected audio that was received by the application when the application was not expecting a response;
isolating a portion of expected audio and a portion of unexpected audio to form an actual response provided by the user; and
performing recognition on the actual response. - View Dependent Claims (10, 11, 12, 13)
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14. A system for analyzing dialog between a user and an interactive application having dialog turns, wherein a turn comprises a prompt from the application and a response received from the user, the system comprising:
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information indicative of dialog turns between the application and at least one user;
an identification module adapted to identify instances from the information where the application determined a response was received from the at least one user before an associated prompt had completed; and
a recognizer adapted to perform recognition on the response. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification