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Systems and methods for endpoint recording using a conference bridge

  • US 20070263787A1
  • Filed: 03/31/2006
  • Published: 11/15/2007
  • Est. Priority Date: 03/31/2006
  • Status: Active Grant
First Claim
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1. A method for recording a communication, comprising the steps of:

  • receiving an incoming call from a calling phone;

    routing the incoming call to a called phone in a contact center;

    transmitting voice communications associated with the incoming call via the calling phone through a conference bridge;

    duplicating the voice communications via the conference bridge;

    transmitting the duplicated voice communications via the conference bridge; and

    recording the duplicated voice communications.

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