Systems and methods for capturing communication signals [32-bit or 128-bit addresses]

• US 20070263788A1
• Filed: 03/31/2006
• Published: 11/15/2007
• Est. Priority Date: 03/31/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Witness Systems Incorporated (Verint Systems Incorporated)
• Inventors: Spohrer, Dan, Calahan, Marc, Dong, Thomas
• Granted Patent: US 7,995,612 B2
• Time in Patent Office: Days
• US Class Current: 379/67.100
• CPC Class Codes: H04L 61/251 between different IP versions
• CPC Class Codes: H04L 61/2525 Translation at a client
• CPC Class Codes: H04Q 2213/13072 Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13196 Connection circuit/link/trunk/junction, bridge, router, gateway
• CPC Class Codes: H04Q 2213/13372 Intercepting operator
• CPC Class Codes: H04Q 2213/13384 Inter-PBX traffic, PBX networks, e.g. corporate networks
• CPC Class Codes: H04Q 2213/13389 LAN, internet

Abstract

Systems and methods for capturing communication signals are provided. An exemplary method comprises the steps of: installing a first type of tapping devices to obtain 32-bit communication signals; installing a recording system that is coupled to the first type of tapping devices; receiving the 32-bit communication signals from the first type of tapping devices via the recording system; responsive to receiving the 32-bit communication signals, converting the 32-bit communication signals into an 128-bit communication format via the recording system; and recording the converted 128-bit communication signals via the recording system.

Claims

1. A method for capturing 32-bit and 128-bit communication signals, comprising the steps of:

installing a first type of tapping devices to obtain 32-bit communication signals;

installing a recording system coupled to the first type of tapping devices;

receiving the 32-bit communication signals from the first type of tapping devices via the recording system;

responsive to receiving the 32-bit communication signals, converting the 32-bit communication signals into an 128-bit communication format via the recording system; and

recording the converted 128-bit communication signals via the recording system.

2. The method as defined in claim 1, further comprising:

installing a second type of tapping devices to obtain 128-bit communication signals;

coupling the second type of tapping devices to the recording system;

receiving the 128-bit communication signals from the second type of tapping devices; and

recording the 128-bit communication signals via the recording system.

3. The method as defined in claim 2, further comprising:

converting the 128-bit communication signals into 32-bit communication format; and

recording the converted 32-bit communication signals via the recording system.

4. The method as defined in claim 1, further comprising receiving external call contact events associated with the received corresponding 32-bit and 128-bit communication signals.

5. The method as defined in claim 4, further comprising determining whether to record the received corresponding 32-bit and 128-bit communication signals based on the received external call contact events.

6. The method as defined in claim 1, further comprising allocating resources to record the received corresponding 32-bit and 128-bit communication signals.

7. The method as defined in claim 1, wherein the converting of the 32-bit communication signals to 128-bit communication format is achieved by converting source and destination addresses of the 32-bit communication signals from 32-bit addresses to 128-bit addresses.

8. A system for capturing 32-bit and 128-bit communication signals, comprising:

a first type of tapping devices operative to obtain 32-bit communication signals; and

a recording system coupled to the first type of tapping devices, the recording system being operative to;

receive the 32-bit communication signals obtained by the first type of tapping devices,

convert the 32-bit communication signals to an 128-bit communication format, and

record the converted 128-bit communication signals via the recording system.

9. The system as defined in claim 8, further comprising a second type of tapping devices operative to obtain 128-bit communication signals, the second type of tapping devices being coupled to the recording system, the recording system being operative to receiving and recording the 128-bit communication signals associated with the second type of tapping devices.

10. The system as defined in claim 9, wherein the recording system converts the 128-bit communication signals into an 32-bit communication format and records the converted 32-bit communication signals.

11. The system as defined in claim 10, wherein the recording system includes means for receiving external call contact events associated with the received corresponding 32-bit and 128-bit communication signals.

12. The system as defined in claim 11, wherein the recording system includes means for determining whether to record the received corresponding 32-bit and 128-bit communication signals based on the received external call contact events.

13. The system as defined in claim 8, wherein the recording system allocates resources to record the received corresponding 32-bit and 128-bit communication signals.

14. The system as defined in claim 8, wherein the recording system converts the 32-bit communication signals to the 128-bit communication format by converting source and destination addresses of the 32-bit communication signals from 32-bit addresses to 128-bit addresses.

15. A method for capturing 32-bit and 128-bit communication signals, comprising the steps of:

installing a first type of tapping devices to obtain 32-bit communication signals in a company premises;

installing a recording system coupled to the first type of tapping devices;

receiving the 32-bit communication signals from the first type of tapping devices via the recording system;

responsive to receiving the 32-bit communication signals, converting the 32-bit communication signals into an 128-bit communication format via the recording system, wherein the converting of the 32-bit communication signals to 128-bit communication format is operative to convert source and destination addresses of the 32-bit communication signals from 32-bit addresses to 128-bit addresses; and

recording the converted 128-bit communication signals via the recording system.

16. The method as defined in claim 15, further comprising:

installing a second type of tapping devices to obtain 128-bit communication signals in the company premises;

coupling the second type of tapping devices to the recording system; and

configuring the recording system to receive and record the 128-bit communication signals associated with the second type of tapping devices.

17. The method as defined in claim 16, further comprising:

converting the 128-bit communication signals into 32-bit communication format; and

recording the converted 32-bit communication signals via the recording system.

18. The method as defined in claim 15, further comprising receiving external call contact events associated with the received corresponding 32-bit and 128-bit communication signals.

19. The method as defined in claim 18, further comprising determining whether to record the received corresponding 32-bit and 128-bit communication signals based on the received external call contact events.

20. The method as defined in claim 15, further comprising allocating resources to record the received corresponding 32-bit and 128-bit communication signals