SYSTEM AND METHOD FOR MANAGEMENT OF MOBILE DEVICE COMMUNICATION
First Claim
1. A mobile communication device subsystem, the said device being associated with a defined enterprise and capable of communicating with a host system for the enterprise, the subsystem comprisinga device management agent operative on the device for obtaining and managing status information for the device anda synchronization agent operative on the device for initiating communication with the host system for the enterprise for communicating said device status information from the device to the host system, whereby the device status information is usable by the host system to manage communication with the device.
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Abstract
A system and method for managing mobile device communication in an enterprise includes a device management agent and a synchronization agent in the mobile device. Information about the status of the mobile device is collected by the device management agent and the synchronization agent communicates the status information to the enterprise with which the mobile device is associated. A synchronization server at the enterprise collects device information and updates records at the enterprise. Information such as device telephone number is propagated to the enterprise directory and potentially to a PBX to ensure connectivity with the mobile device.
39 Citations
13 Claims
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1. A mobile communication device subsystem, the said device being associated with a defined enterprise and capable of communicating with a host system for the enterprise, the subsystem comprising
a device management agent operative on the device for obtaining and managing status information for the device and a synchronization agent operative on the device for initiating communication with the host system for the enterprise for communicating said device status information from the device to the host system, whereby the device status information is usable by the host system to manage communication with the device.
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5. A method for managing communication to a mobile communication device associated with an enterprise having a host system, the method comprising the steps of
a. interrogating the device to obtain device status information, b. communicating the status information from the device to the host system, and c. the host system receiving the status information and updating enterprise records so as to manage communications to the device.
Specification