METHOD AND APPARATUS FOR MODEL DRIVEN SERVICE DELIVERY MANAGEMENT
First Claim
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1. A method for organizing a service request processing system, comprising:
- receiving operational model data from domain knowledgereceiving business performance model data from said domain knowledgedeveloping a solution model based upon said domain knowledge and other dataand implementing a service delivery platform to execute a service request for processing said service request.
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Abstract
Disclosed is an apparatus and method for organizing a service request processing system. The method includes receiving operational model data from domain knowledge, receiving business performance model data from said domain knowledge, developing a solution model based upon said domain knowledge and other data, and implementing a service delivery platform to execute a service request for processing said service request.
129 Citations
16 Claims
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1. A method for organizing a service request processing system, comprising:
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receiving operational model data from domain knowledge receiving business performance model data from said domain knowledge developing a solution model based upon said domain knowledge and other data and implementing a service delivery platform to execute a service request for processing said service request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. Apparatus for organizing a service request processing system, the apparatus comprising:
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at least one computer being configured to be operative to; receive operational model data from domain knowledge, receive business performance model data from said domain knowledge, develop a solution model based upon said domain knowledge and other data, and implement a service delivery platform to execute a service request for processing said service request. - View Dependent Claims (10)
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11. A computer-based method for an electronic service offering, comprising:
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receiving operational model data from domain knowledge receiving business performance model data from said domain knowledge developing a solution model based upon said domain knowledge and other data and implementing a service delivery platform to execute a service request for processing said service request. - View Dependent Claims (12, 13, 14, 15)
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16. A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform a method comprising:
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receiving operational model data from domain knowledge receiving business performance model data from said domain knowledge developing a solution model based upon said domain knowledge and other data and implementing a service delivery platform to execute a service request for processing said service request.
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Specification