Systems and methods for providing recording as a network service

• US 20080005307A1
• Filed: 09/29/2006
• Published: 01/03/2008
• Est. Priority Date: 06/29/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Witness Systems Incorporated (Verint Systems Incorporated)
• Inventors: Williams, Jamie Richard, Spohrer, Dan, Byrd, Steve, Bourne, John, Barnes, Robert John
• Granted Patent: US 7,660,307 B2
• Time in Patent Office: Days
• US Class Current: 709/223
• CPC Class Codes: H04L 41/5077 wherein the managed service relates to simple transport services, i.e. providing only network infrastructure
• CPC Class Codes: H04L 43/091 Measuring contribution of individual network components to actual service level
• CPC Class Codes: H04L 63/00 Network architectures or network communication protocols for network security cryptographic mechanisms or cryptographic arrangements for secret or secure communication H04L9/00; network architectures or network communication protocols for wireless network security H04W12/00; security arrangements for protecting computers or computer systems against unauthorised activity G06F21/00
• CPC Class Codes: H04L 63/30 for supporting lawful interception, monitoring or retaining of communications or communication related information circuit switched telephony call monitoring H04M3/2281
• CPC Class Codes: H04L 67/1097 for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Systems and methods for providing recording as a network service are provided. A representative method incorporates: communicating instructions to a network, the instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage such that the network: receives the instructions; determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded; and directs information corresponding to the IP packets associated with the communication to a long term storage device.

Claims

1. A method for recording communications comprising:

communicating instructions to a network, the instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage such that the network;

receives the instructions;

determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded; and

directs information corresponding to the IP packets associated with the communication to a long term storage device.

2. The method of claim 1, wherein a switching device of the network, which is a network infrastructure component configured for directing IP packets directs the information corresponding to the IP packets associated with the communication to the long term storage device.

3. The method of claim 2, wherein directing of the information corresponding to the IP packets to the long term storage is accomplished without using a recorder, which is configured to be tapped into the switching device, for temporarily storing the IP packets.

4. The method of claim 2, wherein the switching device determines whether the IP packets are associated with the communication that is to be recorded.

5. The method of claim 2, wherein communicating instructions to the network comprises broadcasting the instructions such that the switching device receives the instructions.

6. The method of claim 2, further comprising receiving the instructions at the switching device.

7. The method of claim 2, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the switching device receives the IP packets in a promiscuous mode.

8. The method of claim 2, wherein, in determining whether 1P packets are associated with a communication that is to be recorded, the switching device filters the IP packets.

9. The method of claim 8, wherein the switching device filters the IP packets by operating in a non-promiscuous mode.

10. The method of claim 2, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the switching device analyzes at least some of the IP packets received, with a portion of each of those IP packets being analyzed.

11. The method of claim 2, wherein, in determining whether IP packets are associated with a communication that is to be recorded, the switching device analyzes all of the IP packets received.

12. The method of claim 1, wherein the IP packets associated with the communication contain audio data.

13. The method of claim 1, wherein the IP packets associated with the communication contain video data.

14. The method of claim 1, wherein the IP packets associated with the communication contain screen data captured from a computing device.

15. The method of claim 1, further comprising:

receiving the IP packets associated with the communication at the long term storage device.

16. The method of claim 15, further comprising:

receiving information corresponding to the IP packets at the long term storage device.

17. The method of claim 1, further comprising enabling the communication to be replayed.

18. The method of claim 1, wherein a recorder, which is in communication with the network, determines whether the IP packets are associated with the communication that is to be recorded.

19. The method of claim 1, further comprising receiving the IP packets at a network component to which the IP packets are addressed;

and

wherein the determining of whether the IP packets are associated with the communication that is to be recorded is performed by the network component.

20. A computer-readable medium having a computer program stored thereon, the computer program comprising computer-executable instructions for performing the computer-implemented steps of:

communicating instructions to a network, the instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage such that the network;

receives the instructions;

determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with the communication; and

directs the IP packets associated with the communication to a long term storage device.

21. The computer-readable medium of claim 20, wherein communicating instructions to the network comprises broadcasting the instructions.

22. The computer-readable medium of claim 20, further comprising:

receiving user input regarding criteria used for determining whether communications are to be recorded; and

converting the input into the instructions.

23. A system for providing recording as a network service comprising:

a switching device operative to;

communicate Internet Protocol (IP) packets of a network with which the switching device is associated;

receive instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage;

determine which of the IP packets communicated by the switching device are associated with a communication that is to be recorded based upon the instructions received; and

direct information corresponding to the IP packets associated with the communication to a long term storage device;

wherein the switching device is a network infrastructure component configured for directing IP packets.

24. The system of claim 23, wherein the information corresponding to the IP packets comprises the IP packets.

25. The system of claim 23, further comprising the long term storage device to which the IP packets are directed.

26. The system of claim 23, further comprising means for facilitating identification of the IP packets associated with the communication.

27. The system of claim 23, further comprising a recorder communicating with the switching device, the recorder being operative to facilitate identification of the IP packets associated with the communication.

28. The system of claim 27, wherein the recorder is operative to transmit the IP packets for recording back to the switching device such that the switching device directs the IP packets transmitted from the recorder to long term storage.

29. The system of claim 23, wherein the switching device is operative to receive the instructions from a recorder, which is in communication with the switching device.

30. The system of claim 23, further comprising a user interface operative to:

receive user input regarding criteria used for determining whether communications are to be recorded; and

convert the input into the instructions.