Systems and methods for a secure recording environment

• US 20080005569A1
• Filed: 06/30/2006
• Published: 01/03/2008
• Est. Priority Date: 06/30/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Smith, Damian, Williams, Jamie Richard, Calahan, Marc, Watson, Joe, Dong, Thomas
• Granted Patent: US 7,769,176 B2
• Time in Patent Office: Days
• US Class Current: 713/176
• CPC Class Codes: G06Q 20/3674 involving authentication
• CPC Class Codes: H04L 2209/60 Digital content management, e.g. content distribution
• CPC Class Codes: H04L 63/0428 wherein the data content is protected, e.g. by encrypting or encapsulating the payload
• CPC Class Codes: H04L 63/06 for supporting key management in a packet data network cryptographic mechanisms or cryptographic arrangements for key management H04L9/08
• CPC Class Codes: H04L 9/083 involving central third party, e.g. key distribution center [KDC] or trusted third party [TTP]

Abstract

Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.

Claims

1. A method for providing secure, captured data in a customer center, comprising the steps of:

capturing data with a recording system;

receiving a request to retrieve electronic keys for encrypting the data;

responsive to receiving the request, transmitting the electronic keys to the recording system;

encrypting the data using the electronic keys;

associating the electronic keys with the encrypted data; and

storing the encrypted data in the recording system.

2. The method as defined in claim 1, further comprising transmitting key identifications along with the electronic keys to the recording system.

3. The method as defined in claim 2, wherein associating the electronic keys with the encrypted data comprises associating the key identifications with the stored encrypted data.

4. The method as defined in claim 2, wherein associating the electronic keys with the encrypted data comprises associating metadata of the stored encrypted data with the key identifications.

5. The method as defined in claim 4, further comprising maintaining a database of metadata and key identifications to facilitate retrieval of the electronic keys for decrypting the stored encrypted data.

6. The method as defined in claim 2, wherein the key identifications are hash values on the electronic keys.

7. The method as defined in claim 1, further comprising transmitting unique identifiers associated with the stored encrypted data to a key management system.

8. The method as defined in claim 2, wherein associating the electronic keys with the encrypted data comprises associating the electronic keys with the unique identifiers.

9. The method as defined in claim 8, further comprising maintaining a database of electronic keys and unique identifiers to facilitate retrieval of the electronic keys for decrypting the stored encrypted data.

10. The method as defined in claim 7, wherein the unique identifiers are hash values on the electronic keys.

11. A recording system for providing secure, captured data in a customer center comprising:

a key management system operative to;

receive a request to retrieve electronic keys for encrypting the data, and

responsive to receiving the request, transmit electronic keys via a network; and

a recording subsystem electrically coupled to the key management system, the recording subsystem being operative to;

capture data within the customer center,

transmit the request to retrieve electronic keys for encrypting the data,

responsive to receiving the electronic keys, encrypt the data using the electronic keys,

associate the electronic keys with the encrypted data, and

store the encrypted data in the recording system.

12. The system as defined in claim 11, wherein the key management system is operative to transmit key identifications along with the electronic keys to the recording system.

13. The system as defined in claim 12, wherein the recording subsystem associates the electronic keys with the encrypted data by associating the key identifications with the stored data.

14. The system as defined in claim 12, wherein the recording subsystem associates the electronic keys with the encrypted data by associating metadata of the stored data with the key identifications.

15. The system as defined in claim 14, wherein the recording subsystem is further operative to maintain a database of metadata and key identifications to facilitate retrieval of the electronic keys for decrypting the stored data.

16. The system as defined in claim 11, wherein the recording subsystem is further operative to transmit unique identifiers associated with the stored data to the key management system.

17. The system as defined in claim 16, wherein the key management system is further operative to associate the electronic keys with the unique identifiers.

18. The system as defined in claim 17, wherein the key management system is further operative to maintain a database of electronic keys and unique identifiers to facilitate retrieval of the electronic keys for decrypting the stored data.

20. The system as defined in claim 11, wherein the key management system is operative to transmit key identifications along with the electronic keys to the recording system.

19. A recording system for providing a secure, captured data in a customer center comprising:

a key management system operative to;

receive a request to retrieve electronic keys for encrypting the data, and

responsive to receiving the request, transmit electronic keys via a network; and

a recording subsystem electrically coupled to the key management system, the recording subsystem being operative to;

capture data within the customer center,

transmit the request to retrieve electronic keys for encrypting the data,

responsive to receiving the electronic keys, encrypt the data using the electronic keys,

associate key identifications of the electronic keys with the stored data, and

store the encrypted data in the recording system.