VEHICLE MAINTENANCE EVENT REPORTING METHOD

• US 20080027604A1
• Filed: 12/29/2006
• Published: 01/31/2008
• Est. Priority Date: 12/31/2005
• Status: Active Grant

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Corporation (Motors Liquidation Co. GUC Trust)
• Inventors: Oesterling, Christopher
• Granted Patent: US 7,908,051 B2
• Time in Patent Office: Days
• US Class Current: 701/30
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 3/0488 using a touch-screen or digitiser, e.g. input of commands through traced gestures
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0278 Product appraisal
• CPC Class Codes: G06Q 50/40 Business processes related to the transportation industry shipping G06Q10/083
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/085 using electronic data carriers
• CPC Class Codes: Y10S 370/908 Local area network

Abstract

A vehicle maintenance event reporting system and method that utilizes a vehicle email notification system in which triggers are used to initiate the generation and transmission of email messages that provide diverse types of dynamic vehicle information to the owner or other authorized subscriber. The email notifications are triggered by different events, some of which are independent of the vehicle (e.g., a monthly trigger), and others of which occur at the vehicle, such as a mileage or low oil life trigger. The notification system builds and sends to the subscriber an email message that contains the dynamic vehicle information. Maintenance service events such as an oil change reset are detected and used to trigger email reporting to the subscriber as well as to transmit the oil change reset event back to a central data system where it is included in a vehicle maintenance record.

Claims

1. A method of providing vehicle information to an owner or other recipient, comprising the steps of:

electronically detecting a maintenance service event on a vehicle;

establishing a communication session between a telematics unit on the vehicle and a central data system;

reporting the maintenance service event over the communication session; and

sending a notification message to a recipient in response to the reported maintenance service event.

2. The method set forth in claim 1, wherein the step of electronically detecting a maintenance service event further comprises detecting an oil change reset on a vehicle equipped to electronically determine a remaining oil life.

3. The method set forth in claim 2, wherein the step of detecting an oil change reset further comprises detecting a manual resetting of a calculated oil life via a driver information center.

4. The method set forth in claim 1, wherein the step of sending a notification message further comprises sending a notification message containing (1) vehicle data represented in language characters, (2) vehicle identification information unique to the vehicle, and (3) a diagnostic result indicating whether some action is required to address one or more vehicle conditions.

5. The method set forth in claim 1, wherein the sending step further comprises sending an email containing dynamic vehicle data to the recipient.

6. The method set forth in claim 5, wherein the sending step further comprises generating the email using a markup language.

7. The method set forth in claim 1, wherein the establishing step further comprises the steps of setting a trigger on the vehicle in response to the maintenance service event and establishing the communication session over a cellular communication system via a call placed from the telematics unit to the central data system.

8. The method set forth in claim 1, further comprising the step of recording the maintenance service event in a maintenance record for the vehicle.

9. A method of providing vehicle maintenance information, comprising the steps of:

electronically detecting a maintenance service event on a vehicle;

establishing a communication session between a telematics unit on the vehicle and a central data system;

reporting the maintenance service event over the communication session; and

recording the maintenance service event in a maintenance record for the vehicle.

10. The method set forth in claim 9, wherein the step of electronically detecting a maintenance service event further comprises detecting an oil change reset on a vehicle equipped to electronically determine a remaining oil life.

11. The method set forth in claim 10, wherein the step of detecting an oil change reset further comprises detecting a manual resetting of a calculated oil life via a driver information center.

12. The method set forth in claim 9, further comprising the step of sending a notification message to a recipient in response to the reported maintenance service event.

13. The method set forth in claim 12, wherein the sending step further comprises sending an email containing dynamic vehicle data to the recipient.

14. The method set forth in claim 13, wherein the sending step further comprises generating the email using a markup language.

15. The method set forth in claim 9, wherein the establishing step further comprises the steps of setting a trigger on the vehicle in response to the maintenance service event and establishing the communication session over a cellular communication system via a call placed from the telematics unit to the central data system.

16. A method of providing vehicle information to an owner or other recipient, comprising the steps of:

detecting an oil change reset on a vehicle equipped to electronically determine a remaining oil life;

setting a trigger in the vehicle in response to the oil change reset;

detecting occurrence of the trigger;

establishing a communication session between a telematics unit on the vehicle and a central data system in response to the occurrence of the trigger;

transmitting vehicle data from the vehicle to the central data system over the communication session; and

automatically generating and sending an email message utilizing at least some of the dynamic vehicle data by executing one or more centralized software-controlled processes that carry out the steps of;

incorporating received dynamic vehicle data into an email message along with static vehicle data and one or more predetermined textual messages; and

sending the email out over a global public computer network using an electronic messaging system.

17. The method set forth in claim 16, wherein the incorporating step further comprises generating the email message using a markup language.

18. The method set forth in claim 16, wherein the incorporating step further comprises constructing the email message so that it contains the vehicle mileage and oil life represented in language characters.

19. The method set forth in claim 16, wherein the dynamic vehicle data comprises vehicle data that changes as a result of operation of the vehicle and wherein the static vehicle data comprises vehicle data that does not change in response to operation of the vehicle.

20. The method set forth in claim 16, further comprising the steps of transmitting the oil change reset to the central data system and recording the oil change reset in a maintenance record for the vehicle.