MESSAGE DELIVERY AND PLAYBACK

• US 20080037529A1
• Filed: 08/09/2007
• Published: 02/14/2008
• Est. Priority Date: 08/09/2006
• Status: Abandoned Application

• Current Assignee: Infosys Technologies Limited (Infosys Limited)
• Original Assignee: Infosys Technologies Limited (Infosys Limited)
• Inventors: Meghal, Vikram, Pottangi, Vamsi, Neelamegam, Ilankumaran, Bangalore, Raghuveer
• Application Number:
  US11/836,648
• Publication Number:
  US 20080037529A1
• Time in Patent Office: Days
• US Class Current: 370/354
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 7/129 Details of providing call progress tones or announcements

Abstract

Messages can be delivered to end-user communication devices for playback to users of the end-user communication devices during call progress events by selecting messages to deliver and delivering the selected messages to the end-user communication device, where the end-user communication device stores the messages and plays back the stored messages during call progress events of subsequent calls. A system for delivering messages to end-user communication devices can comprise a message delivery module configured to deliver messages prior to calls where the messages are played and a reception module configured to receive indications of interest in the messages. An end-user communication device for playing back messages during call progress events can comprise a communication module configured to receive messages when not engaged in a call, a storage module configured to store messages, and a playback module configured to play back stored messages during later calls.

Claims

1. A computer implemented method for delivering messages to end-user communication devices for playback to users of the end-user communication devices during call progress events, the method comprising:

selecting one or more messages to be delivered to an end-user communication device; and

delivering the one or more messages to the end-user communication device, wherein the end-user communication device stores the one or more messages, and wherein the end-user communication device plays back the one or more stored messages during call progress events of one or more subsequent calls.

2. The method of claim 1 wherein the one or more messages are selected based on a profile created by a user of the end-user communication device.

3. The method of claim 1 wherein the one or more messages are selected based on interest indicated by a user of the end-user communication device to previously played messages.

4. The method of claim 1 wherein the delivering the one or more messages to the end-user communication device is performed when the end-user communication device is not engaged in a call.

5. The method of claim 1 wherein the delivering the one or more messages to the end-user communication device is performed when the end-user communication device is idle.

6. The method of claim 1 wherein the delivering the one or more messages to the end-user communication device is performed when the end-user communication device is engaged in a call.

7. The method of claim 1 wherein the call progress events are dial tones, ring tones, or ring-back tones.

8. The method of claim 1 further comprising:

receiving, from the end-user communication device, information comprising an indication of which messages of the one or more messages have been played back by the end-user communication device during the call progress events of the one or more subsequent calls.

9. The method of claim 1 further comprising:

receiving, from the end-user communication device, information comprising an indication that the user of the end-user communication device has indicated interest in a message of the one or more messages, wherein the information comprising the indication of interest is received during playback, by the end-user communication device, of the message.

10. The method of claim 9 further comprising:

in response to receiving the information comprising the indication of interest, automatically establishing a connection between the end-user communication device and a provider of the message, wherein the automatically establishing the connection occurs after a current call, during which the message is played, of the end-user communication device has ended.

11. The method of claim 9 further comprising:

in response to receiving the information comprising the indication of interest, automatically sending contact information for the user of the end-user communication device to a provider of the message.

12. The method of claim 1 wherein the one or more messages are one or more advertising messages.

13. The method of claim 1 wherein the end-user communication device is a Voice over Internet Protocol device, and wherein the one or more subsequent calls are Voice over Internet Protocol calls.

14. The method of claim 1 wherein the end-user communication device is an IP-enabled end-user communication device, and wherein the one or more messages are delivered to the IP-enabled end-user communication device over an IP communication network.

15. One or more computer-readable media comprising computer-executable instructions for causing the computing device to perform the method of claim 1.

16. A system for delivering messages to end-user communication devices for playback to users during call progress events, the system comprising:

a message delivery module configured to deliver messages to end-user communication devices of the system, wherein the message delivery module delivers the messages to the end-user communication devices prior to calls where the messages are played, wherein the end-user communication devices store the delivered messages to be played back during subsequent calls, and wherein the stored messages are subsequently played to the users by the end-user communication devices during call progress events of the subsequent calls; and

a reception module configured to receive information comprising indications that the users of the end-user communication devices have indicated interest in messages played back to the users during the subsequent calls.

17. The system of claim 16 wherein the message delivery module delivers the messages to the end-user communication devices during times when the end-user communication devices are not engaged in a call.

18. The system of claim 16 wherein the reception module is configured to receive information from the end-user communication devices comprising identification of which messages of the stored messages have been played back to users during call progress events.

19. The system of claim 16 wherein the message delivery module is configured to deliver message types comprising audio messages, text messages, and video messages.

20. The system of claim 16 further comprising:

a storage module configured to store user profile information for the users of the end-user communication devices, wherein the message delivery module selects the messages to deliver based at least in part on the stored user profile information.

21. The system of claim 16 wherein the system is a Voice over Internet Protocol system.

22. The system of claim 16 wherein the system supports IP communication, wherein the end-user communication devices are IP-enabled end-user communication devices, wherein the message delivery module delivers the messages to the IP-enabled end-user communication devices via an IP communication network, and wherein the reception module receives information from the IP-enabled end-user communication devices via the IP communication network.

23. An end-user communication device for playing back messages to users during call progress events, the end-user communication device comprising:

a communication module configured to receive messages from a communication network, wherein the messages are received when the end-user communication device is not engaged in a call;

a storage module configured to store the received messages; and

a playback module configured to play back stored messages to a user of the end-user communication device during call progress events, wherein the messages are played back during calls initiated after the messages are received and stored.

24. The end-user communication device of claim 23 wherein the communication module is also configured to send information to the communication network, the information comprising indications of user interest in the played back messages.

25. The end-user communication device of claim 23 wherein the communication module is also configured to send information to the communication network, the information comprising indications of which messages have been played back to the user of the end-user communication device during call progress events of the calls.

26. The end-user communication device of claim 23 wherein the end-user communication device is an IP-enabled end-user communication device.

27. A computer implemented method for delivering audio advertising messages to end-user communication devices for playback to users of the end-user communication devices during call progress events, the method comprising:

selecting one or more audio advertising messages to be delivered to an end-user communication device;

delivering the one or more audio advertising messages to the end-user communication device before one or more subsequent calls during which the one or more audio advertising messages are played back;

receiving and storing, by the end-user communication device, the one or more audio advertising messages;

playing back, by the end-user communication device, the one or more stored audio advertising messages to a user of the end-user communication device during call progress events of one or more subsequent calls;

wherein the one or more audio advertising messages are delivered, received, and stored before the one or more subsequent calls during which the one or more audio advertising messages are played back.