Substantially Synchronous Deposit of Messages into Multiple Communication Modalities

• US 20080043770A1
• Filed: 09/13/2007
• Published: 02/21/2008
• Est. Priority Date: 12/29/2003
• Status: Abandoned Application

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Kent, Larry, Arnoff, Mary, Daniell, W., Malik, Dale
• Application Number:
  US11/854,926
• Publication Number:
  US 20080043770A1
• Time in Patent Office: Days
• US Class Current: 370/429
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/4288 Notifying a called subscriber of an incoming call during an ongoing call, e.g. Call Waiting
• CPC Class Codes: H04M 3/5237 Interconnection arrangements between ACD systems
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04M 7/126 Interworking of session control protocols

Abstract

The present disclosure provides systems and methods for storing messages using multiple communication modalities, in which a first communication is received from a first communication system. One embodiment of a method includes receiving a message in a first protocol and converting the message from the first protocol to the second protocol. Some embodiments include storing the converted message in a temporary mailbox created for storing messages of the second protocol, sending the converted message to a storage component associated with the second protocol, and destroying the temporary mailbox.

Claims

1. A method for storing messages in a plurality of communications modalities, comprising:

receiving a message in a first protocol;

converting the message from the first protocol to the second protocol;

storing the converted message in a temporary mailbox created for storing messages of the second protocol;

sending the converted message to a storage component associated with the second protocol; and

destroying the temporary mailbox.

2. The method of claim 1, wherein the message in a first protocol includes an analog voice signal.

3. The method of claim 1, wherein converting the message from the first protocol to the second protocol includes converting the message into a digital format.

4. The method of claim 1, wherein converting the message from the first protocol to the second protocol includes converting the message into an email format.

5. The method of claim 1, wherein converting the message from the first protocol to the second protocol includes converting the message into an Instant Messaging format.

6. The method of claim 1, wherein receiving a message in a first protocol includes receiving an analog voicemail message from a legacy voicemail server.

7. The method of claim 1, wherein a storage component associated with the second protocol includes a digital voicemail server.

8. A system for storing messages in a plurality of communications modalities, comprising:

a receiving component configured to receive a message in a first protocol;

a converting component configured to convert the message from the first protocol to the second protocol;

a storing component configured to store the converted message in a temporary mailbox created for storing messages of the second protocol;

a sending component configured to send the converted message to a storage component associated with the second protocol; and

a destroying component configured to destroy the temporary mailbox.

9. The system of claim 8, wherein the message in a first protocol includes an analog voice signal.

10. The system of claim 8, wherein converting the message from the first protocol to the second protocol includes converting the message into a digital format.

11. The system of claim 8, wherein converting the message from the first protocol to the second protocol includes converting the message into an email format.

12. The system of claim 8, wherein converting the message from the first protocol to the second protocol includes converting the message into an Instant Messaging format.

13. The system of claim 8, wherein receiving a message in a first protocol includes receiving an analog voicemail message from a legacy voicemail server.

14. The system of claim 8, wherein a storage component associated with the second protocol includes a digital voicemail server.

15. A computer readable medium for storing messages in a plurality of communications modalities, the computer readable medium comprising instructions that, when executed on a computer, cause the computer to:

receive a message in a first protocol;

convert the message from the first protocol to the second protocol;

store the converted message in a temporary mailbox created for storing messages of the second protocol;

send the converted message to a storage component associated with the second protocol; and

destroy the temporary mailbox.

16. The computer readable medium of claim 15, wherein the message in a first protocol includes an analog voice signal.

17. The computer readable medium of claim 15, wherein converting the message from the first protocol to the second protocol includes converting the message into a digital format.

18. The computer readable medium of claim 15, wherein converting the message from the first protocol to the second protocol includes converting the message into an email format.

19. The computer readable medium of claim 15, wherein converting the message from the first protocol to the second protocol includes converting the message into an Instant Messaging format.

20. The computer readable medium of claim 15, wherein receiving a message in a first protocol includes receiving an analog voicemail message from a legacy voicemail server.