SYSTEMS AND METHODS FOR OPERATING COMMUNICATION PROCESSES USING A PERSONALIZED COMMUNICATION WEB SERVER

• US 20080059605A1
• Filed: 01/22/2007
• Published: 03/06/2008
• Est. Priority Date: 01/20/2006
• Status: Abandoned Application

• Current Assignee: Josef Berger, Shaul Shalev
• Original Assignee: Josef Berger, Shaul Shalev
• Inventors: Berger, Josef, Shalev, Shaul
• Application Number:
  US11/625,644
• Publication Number:
  US 20080059605A1
• Time in Patent Office: Days
• US Class Current: 709/217
• CPC Class Codes: H04L 12/2814 Exchanging control software or macros for controlling appliance services in a home automation network arrangements for maintenance or administration involving configuration of the network and network elements H04L41/08
• CPC Class Codes: H04L 12/2829 involving user profiles according to which the execution of a home appliance functionality is automatically triggered

Abstract

System and methods are disclosed for employing personalized switching and routing Communication Web Server (PCWS), enabling prompt activation, maintaining, monitoring and documenting of personalized communication processes, created and stored by PCWS authorized users, using PCWS guided procedure. Processes are either adopted for personalization from qualified process libraries offered by the PCWS, or customized by users utilizing the PCWS software. Thus, unskilled users can personalize complex “soft-switch” tasks for optimizing communication processes through a multitude of alternative channels, networks and devices with one or many communicating entities. The system'"'"'s processes can be programmed to transfer information in forms such as audio, data, or video. Once personalized and stored in the PCWS site, remote activation of a process requires no more than an authorized initiator'"'"'s submission of short, prompt Activation Message (AM) to the PCWS, wherein the AM contains the necessary identifiers of the message sender and the activated process.

Claims

1. A method comprising:

providing a plurality of preprogrammed processes and preprogrammed software tools stored in libraries and sites accessible to an authorized user, wherein the plurality of preprogrammed processes and software tools are available to said authorized user for supporting creation and qualification of an identified personalized preprogrammed process governed by personalized communication rules, access rules and activation restrictions;

storing a personalized preprogrammed process and related parameters at personalized sites accessible to authorized personalized communication web-based server;

receiving an activation message submitted by a process initiator through at least one accessible communication network, said activation message including identifiers of both the authorized initiator and a personalized preprogrammed process to be activated;

identifying and validating the activation message and then authorizing or rejecting the activation of the personalized preprogrammed process; and

managing and maintaining an activated personalized preprogrammed process per its embedded personalized communication rules, access rules and activation restrictions utilizing the personalized communication web-based server and accessible communication networks.

2. The method of claim 1 further comprising at least one of the following:

identifying the authorized user of the personalized communication web-based server using identifiers defined upon authorization of said authorized user, said identifying including an agreed combination of at least one of communicating device identifiers, user'"'"'s name or password;

utilizing a preprogrammed process library of preprogrammed processes offered to authorized users, wherein personalization of said preprogrammed processes from the preprogrammed process library includes defining the communicating entities participating in the personalized preprogrammed processes, the communication rules to be employed by the server when activated by said authorized user, and any modifications of the preprogrammed processes related to information transferred between the communicating entities;

utilizing preprogrammed qualification rules offered to authorized users, thereby allowing said authorized users to preprogram processes based on said rules and server qualification, prior to adding the preprogrammed processes to their personal site or to another process library;

identifying the personalized preprogrammed processes using either identifiers selected upon personalizing the preprogrammed processes by said authorized user, said identifiers including identifiers connected to the preprogrammed processes appearing in the preprogrammed process library prior to customization or identifiers selected and approved by the personalized communication web-based server as part of the process personalization;

identifying the communicating entities involved in each personalized preprogrammed process through the identifiers of communicating devices associated with communicating entities and preferred communication rules to be employed upon activation of the personalized preprogrammed process;

enabling prioritized searching for and finding of participating communicating entities'"'"' communicating devices, based on communication rules defined by communicating entities involved in the activated process and availability of both communication channels and searched-for communicating devices;

enabling information transfer between communicating entities, automatically modified as required by the personalized communication web-based server to formats and limitations of the communication channels and communicating devices employed in the activated process;

or

maintaining communication continuity while the personalized preprogrammed process is active, including replacing communication channels or communicating devices if said channels or devices become unavailable during the activated process or adding channels or devices per authorized activation message received by the server.

3. The method of claim 1 wherein at least one of the preprogrammed processes relates to:

information transfer of at least one of voice, video, data information or data command;

information transfer related to the availability, status, and results of the activated process, the information transferred to the process initiator and to any communicating entity associated with the activated process which is predefined as a recipient of such information;

information transfer including format modification to fit the established connection channels or format modification resulting from a change of connection channels;

information transfer from at least one passive user to communicating entities'"'"' devices per process specification upon occurrence of an event triggering the information transfer as predefined by the activated process, wherein the information is transferred to relevant communicating entities identified devices, specific personalized communication web-based server personalized sites, and other sites of the communicating entities;

online monitoring and control methods given to the active users and other authorized process initiators enabling such active users and other authorized process initiators to activate and control certain passive users, to activate and control the information transfer from said passive users, and to redirect the information by sending an identified control command through the personalized communication web-based server;

setting up of a mode of operation of a passive user by its owner or other authorized activator, wherein such set up defines the event-related activation messages sent by such passive user, the set up accomplished by a predefined activation message sent by an authorized process initiator of said passive user through the personalized communication web-based server;

controlling an event, internal to the passive user, which initiates information transfer to a memory, external to the passive user, when networking becomes available;

or

controlling an event, external to the passive user, which initiates the information transfer, the controlling including detection of said event by the passive user'"'"'s sensors, wherein records of such event are preprogrammed to be transferred to certain communicating entities identified devices upon predefined detection circumstances.

4. The method of claim 1 further comprising:

defining mandatory rules for activating a group call including a preprogrammed schedule, a “

quorum”

of participating for activation, preprogrammed call managers having rights to connect and disconnect participants and to record and to terminate the call, and sending preprogrammed notifications before, during and after the call;

connecting communicating devices related to communicating entities in a group call configuration formed and managed by the personalized communication web-based server upon receiving a relevant activation message;

enabling authorized users to transmit activation messages related to their participation in the activated process, including activation messages related to delayed connection, change of user identified device for the process, change of preferred language or forwarding the connection to another user identified device; and

monitoring and controlling methods given to an initiator and authorized managers of the call, the monitoring and controlling enabling the initiator and authorized managers to send activation messages or control commands to the personalized communication web-based server during the group call, the activation message or control commands originating from preprogrammed user identified devices.

5. The method of claim 1 further comprising:

analyzing alternative communicating entities identified devices participating in the activated process and the available channels when said process is activated, and selecting the channels based on predefined technical and economical considerations together with any authorized user preference of selected devices, channels and allocated communication resources;

enabling simultaneous activation of multiple alternative communication channels related to a single communicating entity;

monitoring a communicating entity response to the activated channel;

disconnecting redundant connections based on preprogrammed prioritization; and

transferring a channel-customized preprogrammed message to relevant communicating entities identified devices if no required response of the relevant communicating entity is received.

6. The method of claim 1 further comprising at least one of the following:

storing any necessary activation and process parameters for further reporting to, and billing for usage by, relevant entities connected to the preprogrammed process activation;

activating passive user identified devices, wherein said devices can perform at least one of the following;

acknowledging the activation, reporting the execution status of the requested activity, or reporting activity results;

responding to a proposed interaction including an advertised interaction, that includes an authorized communication process, wherein the process identifier corresponding to the authorized communication process is either automatically defined and assigned by the said communication server or defined by an authorized service provider proposing the said interaction;

responding to a service request wherein a preprogrammed process associated with the service request and process identifier associated with the service request are personalized by an authorized user, the service request defining service description and selecting a specific service provider through its associated communicating entities identified devices;

responding to a service request wherein a default preprogrammed process associated with the service request and process identifier associated with the service request are defined and inserted automatically as a pending process to an authorized personalized site by the personalized communication web-based server and is switched by the authorized user to an operational process upon personalizing service parameters, the responding including any necessary qualifying of the pending process;

or

interactively managing default services offered by authorized service providers or by the personalized communication web-based server, wherein authorized users can either accept and personalize the preprogrammed process and automatically presented default services or reject them by requesting partial or complete blocking of attempts to activate said default services, wherein partial blocking requires user definition of activation circumstances.

7. The method of claim 1 further comprising at least one of the following:

providing modification and qualification tools and online personalized communication web-based server support for personalized preprogrammed process creation or editing;

providing qualification testing prior to activating a modified process;

providing software processes enabling authorized process creators to offer their qualified preprogrammed products to authorized users under a predefined usage agreement;

managing authorizations and online support for users who wish to execute at least one of the following tasks;

using a personalized communication web-based server preprogrammed process library;

modifying processes adopted from the personalized communication web-based server preprogrammed process library;

using process creation, modification, and personalization tools;

using process qualification testing;

licensing preprogrammed qualified processes, created by the licensor through the personalized communication web-based server platform, to authorized users as either communication tools or other service provisioning tools;

or

partially or absolutely blocking a usage associated with certain types of processes or certain types of service offers;

monitoring, controlling and allocating process identifiers of at least one of the following process categories;

preprogrammed processes offered by the personalized communication web-based server preprogrammed process library to authorized users;

preprogrammed processes modified by authorized users for private usage by a predefined user base;

or

preprogrammed processes that are adopted from the personalized communication web-based server preprogrammed process library and then modified and qualified;

newly created processes in a qualification phase;

automatic and semi-automatic insertion of certain user parameters into process configuration during personalization;

or

highlighting personalized, modified, and modification-restricted parameters within the preprogrammed processes.

8. The method of claim 1 further comprising:

monitoring the activated process and online transfer for storage in databases of information for reporting parameters and usage data related to the activated process or other personalized communication web-based server services;

translating data related to usage of personalized communication web-based server services to generate data and related fees that are assigned or linked to at least one of the following;

an associated service provider or process creator wherein fees are related to a default communication process stored in a share-ware preprogrammed process library, per predefined fee formula;

a service provider associated with an individual process adopted by a personalized communication web-based server user;

a process customization conducted with the aid of the personalized communication web-based server service, infrastructure or call-center to be paid to or by a process creator who stored a qualified process in an library according to an agreed fee formula;

submission of activation messages according to a fee formula associated with an accumulated list of activated processes in a given period and associated with recorded process parameters;

entities defined by the personalized preprogrammed process including the owner of the personalized site, a process initiator, a service provider connected to a service provisioning process, an advertiser promoting a service or a product, utilizing the personalized preprogrammed process, a voting process or polling process organizer utilizing the process, and the personalized communication web-based server operator;

an organization requiring statistical data derived from the activation message-related data or personalized communication web-based server service usage habits monitored by the personalized communication web-based server;

entities interested in statistical information related to behavior of certain process activations by an entire or a well-defined part of the personalized communication web-based server users base as monitored by the personalized communication web-based server;

initiator'"'"'s and communicating entities'"'"' communication channels operational cost savings achieved by a personalized communication web-based server optimized communication process;

a number of activation messages sent by the IAIs to the personalized communication web-based server in relation to a certain process;

a successful connection between the initiator and relevant service provider or service provider related service;

a transaction initiated as a result of the connection;

a service provider related to a default communication process stored in a share-ware preprogrammed process library, wherein the fee formula is linked to the number of activation messages used for activating a process or its personalized derivatives by personalized communication web-based server process initiators;

owning a site which generates service fees according to a fee formula, the service fees assigned to an entity committed to pay site ownership fees;

each individual process stored at the personalized site for a given period of storage time;

or

an authorized user or service provider that created a personalized communication process from a process copied from a share-ware preprogrammed process library, wherein the fee formula is associated with specific process adopted by the authorized user and a total number of adopted processes.

9. The method of claim 1 further comprising at least one of the following:

defining an authorized user'"'"'s optional identifiers, including the identifiers of authorized user'"'"'s identified devices through which activation messages are expected to be submitted, the identified devices through which the authorized user is connected as a communication entity, and other identifiers activation message including any necessary access codes;

qualifying user'"'"'s optional identifiers, including the identifiers of authorized user'"'"'s identified devices through which activation messages are expected to be submitted, the identified devices through which the authorized user is connected as a communication entity, and other identifiers including any necessary access codes;

defining modular sets of communication rules per authorized user or other communicating entities to be included in a personalized preprogrammed process created by the authorized user, wherein the communication rules are to be utilized by the personalized communication web-based server when connecting to communicating entities per personalized preprogrammed process or upon receiving a valid activation message during an active process, the activation message for activating or deactivating certain communication rules modules;

qualifying modular sets of communication rules per authorized user or other communicating entities to be included in a personalized preprogrammed process created by the authorized user, wherein the communication rules are to be utilized by the personalized communication web-based server when connecting to communicating entities per personalized preprogrammed process or upon receiving a valid activation message during an active process, the activation message for activating or deactivating certain communication rules modules;

personalization of preprogrammed processes by an authorized user, or on behalf of the authorized user, the personalization based on at least one of the following options;

the personalized preprogrammed process is built utilizing personalized communication web-based server software tools, usage guidelines and qualification procedures;

the personalized preprogrammed process or certain modules of the personalized preprogrammed process are adopted from a preprogrammed process library and modified to fit the authorized user'"'"'s and relevant communicating entities'"'"' requirements, including identifiers and titles of personalized preprogrammed processes, participating entities, devices, communication rules, authorized initiators and managers of the personalized preprogrammed process, preset messages or other information to be transferred between the communicating parties in association with the personalized preprogrammed process;

qualifying personalized preprogrammed processes created by an authorized user, or on behalf of the authorized user, the qualification related to at least one of the following options;

the personalized preprogrammed process is built utilizing personalized communication web-based server software tools, usage guidelines and qualification procedures;

or

the personalized preprogrammed process or certain modules of the personalized preprogrammed process are adopted from a preprogrammed process library, and modified to fit the authorized user'"'"'s and relevant communicating entities'"'"' requirements including identifiers and titles of processes, participating entities, devices, communication rules, authorized initiators and managers of the personalized preprogrammed process, preset messages or other information to be transferred between the communicating parties in association with the preprogrammed process;

exporting personalized process titles and process identifiers from an authorized user'"'"'s personalized communication web-based server site to at least one of the authorized user identified devices, enabling prompt transmittal of activation messages using the activation messages identifiers which are stored and accessible in the identified device memory files including the contact book file;

organizing the personalized process identifiers to be included in a personalized process list for enabling translation of process title and identifiers to contact items in a contact book, wherein the process title is translated to the contact name and the process identifier is translated to communication channel identifiers operated by the personalized communication web-based server, such that exporting the process-related contact book from the personalized communication web-based server personalized site to an authorized user device, either manually or through a synchronization software, exports the activation messages for activating personalized processes, as listed as part of the personalized process list in the said personalized site to a contacts list within the device, for enabling single click type transmittal of the activation messages to the personalized communication web-based server, in which the user identifier is the calling device ID and the process identifier is the personalized communication web-based server-called communication channel;

enabling the personalized communication web-based server authorized user or other authorized process initiator to connect part of the personalized preprogrammed processes that are stored in relevant identified authorized initiator'"'"'s communication device initiator'"'"'s communication device contact book to quick dial keys, wherein the quick dial keys are included either within the initiator'"'"'s communication device keypad or within permanent soft keys appearing on the initiator'"'"'s communication device display, based on the initiator'"'"'s communication device features, for enabling a true one-touch submission of activation messages;

enabling the personalized communication web-based server authorized user to communicate with at least one of the communicating entities included in a newly-formed personalized preprogrammed process for sending notifications to such communicating entities, the notifications specifying at least one of the following data items related to the newly-formed personalized preprogrammed process;

the newly-formed personalized preprogrammed process title and its creator;

the newly-formed personalized preprogrammed process objectives;

the communicating entities involved in the newly-formed personalized preprogrammed process and their roles;

or

the information describing the search algorithms related to the communicating entities'"'"' communicating entities identified devices, the information enabling the notified entity to confirm, reject or reprogram specific modifications of the relevant process parameters, relating to the notified communicating party'"'"'s inclusion and role in the newly-formed personalized preprogrammed process and to update the process creator through the personalized communication web-based server, specifying requested changes of the newly-formed personalized preprogrammed process.

10. The method of claim 1 further comprising at least one of the following:

a) validating an activation message at the personalized communication web-based server, and authorizing or rejecting the process activation wherein the activation message is sent by a process initiator, the validation and authorization comprising;

receiving the transmitted activation message at at least one of the personalized communication web-based servers;

decoding the activation message, including the identifiers of the authorized initiator and the selected process, and when the message is sent by an identified authorized device via personalized communication web-based server operated communication channel, and a called channel identifier is associated with the process identifier as defined at the authorized user'"'"'s personalized communication web-based server site, extracting the associated process identifier; and

verifying the validity of the selected process by verifying inclusion of the identified authorized initiator and the identified process in an authorized user'"'"'s site and the authorization granted to the initiator to activate the process;

authorizing or rejecting the selected process'"'"'s activation when the activation message is validated or invalidated under the circumstances of receiving said activation message, respectively,

b) upon process validation and process authorization, managing the communication with the process initiator per process communication rules including;

terminating the communication link upon receiving control channel data through the called channel prior to establishing a voice or data communication session, and then establishing communication with relevant communicating entities per process communication rules;

or

continuing the communication session with a process initiator upon receiving control channel data through the called channel using the called channel employed for receiving the activation message and managing the communication session with other communicating entities per process communication rules;

c) upon setting the preprogrammed communication channels between the communicating entities, managing the activated process, including;

controlling continuity of the activated process; and

reactivating relevant communication channels upon disruptions;

issuing acknowledgements to the process initiator and to other communicating entities, as defined by the process communication rules;

d) receiving additional activation messages or control commands by the personalized communication web-based server from an authorized user during the activated process and executing the additional activation messages or control commands while managing certain in-progress processes, the in-progress processes previously activated by authorized users;

or

e) monitoring the activated process and storing defined process parameters for prompt re-establishment of a disrupted activated process and for enabling reporting of activated process details and results during at least one of the activated process or upon termination of communication sessions.

11. The method of claim 1 further comprising management of voting processes, enabling an authorized voting process creator to customize the process for a specific usage, wherein said voting processes are activated by a short activation message which includes authorized user identifier and activated process identifier, the method comprising:

providing a personalized preprogrammed process to perform, upon remote activation, preprogrammed voting processes, wherein voting processes comprise additional processes requiring remote prioritized selections of preferences within a given list of alternatives, a given voter-base of relevant authorized users, and a given period of time for receiving voting messages;

receiving a voting message in response to an activation of the voting process wherein the process identifier included in the message represents the selected alternative as at least one of the following;

authorized user pre-selected, general purpose voting messages, included in a personalized library at the personalized communication web-based server site as up to “

m”

preprogrammed processes of selecting item “

n”

out of “

m”

;

personalized communication web-based server pre-selected, general purpose voting options inserted into a share-ware preprogrammed process library as “

m”

preprogrammed options of selecting item “

n”

out of “

m”

;

or

personalized communication web-based server allocation of voting options'"'"' identifiers associated with the activation of a specific voting process including the process identifier being alpha-numerically correlated with a marking on the selected option, wherein the personalized communication web-based server allocated identifiers cover a full range of the voting options, enabling sending the selected option number by a single short activation message;

an online presentation to potential voters of the selected voting options and their correlation with the activation message as part of the process activation;

combining personalized communication web-based server resources and voting organizer needs enabling alpha-numeric correlation between marking on the selected option, and the personalized communication web-based server allocated identifiers, covering the full range of the voting options, and enabling sending the selected option number by an intuitive short activation;

analyzing the accumulated voting messages, enabling online elimination of multiple votes submitted by a same authorized user for automatic disqualifying of authorized users, exceeding the maximum allowed number of voting messages per user;

responding immediately to voters with subsequent questions relating to the voting process or to their specific vote by relying on an online analysis of the voting messages;

presenting and displaying online the accumulated voting results, wherein said results may depend on typical voters'"'"' parameters including geography, voting time, and other parameters that can be used to classify the voter, or analyze the voting statistics, including broadcasting or submitting the results through other media channels capable of presenting the analyzed results numerically or graphically;

distributing the voting results to the relevant voters upon completion of specific stages of the voting process;

utilizing the stored parameters in the personalized communication web-based server to generate data and related fees that are assigned to a service provider utilizing the personalized communication web-based server general purpose voting method and process, wherein activation messages fees are calculated based on a predefined fee formula, linked to at least one of the following;

number of voting activation messages used;

a period of time allocated for the service provider for using such general purpose activation messages;

a peak capacity and total number of expected voters during the period of time;

an actual number of activation messages received and processed during an activation period of the voting process;

or

a type of information feedback transferred during and after a voting session to the service provider organizing the voting session and the voters.

12. The method of claim 1 further comprising identifying and authorizing or rejecting the personalized preprogrammed process to be activated using an identified combination of the following:

authorized process initiator identifiers;

the activated process identifier; and

relevant circumstances of submitting the activation message when the activation is restricted to specific circumstances.

13. The method of claim 1 wherein the activated process identifier is created either by an authorized user during a personalization process or by the personalized communicated web-based server during the personalization process.

14. The method of claim 1 wherein the activated process identifier is extracted from channel identifiers of the communication channel called by an authorized user, wherein the process identifier is correlated to the channel identifiers or the process identifier is correlated to the combined channel identifier and process initiator identifier.

15. The method of claim 1 wherein the personalized preprogrammed process is saved in an authorized user'"'"'s library, the authorized user'"'"'s library associated with the user'"'"'s personalized communication web-based server site accessible to the personalized web-based communication server for validating and authorizing the activated process and for receiving the personalized requirements and rules of the said personalized preprogrammed process.

16. A computer-readable medium storing instructions that, when executed by a computer, cause the computer to perform the method of claim 1.

17. The method of claim 1 further comprising at least one of the following:

adopting a preprogrammed process and personalizing at least one of the following;

authorized process initiators, their identifiers, and circumstances allowing said initiator to initiate said created process;

authorized process initiators'"'"' communicating devices, their identifiers, and communication rules related to said devices;

communicating entities included in the preprogrammed process and related communicating devices and communication rules applied to communication with said entities;

messages and other type of information transferred between communication entities during process activation per activation circumstances;

using the preprogrammed software tools for modifying logic of a preprogrammed process;

using the preprogrammed software tools to combine and modify more than one preprogrammed process into a single created personalized preprogrammed process;

or

using the preprogrammed software tools to create a new personalized preprogrammed process which is not a modification of an existing preprogrammed process.

18. The method of claim 1 further comprising verifying that a newly created personalized preprogrammed process is qualified according to at least one of the following:

authorizations given to the authorized user;

authorizations given to authorized process initiators, including access rules and activation restrictions as personalized for relevant authorized initiators;

communication process and communication rules defined by a process creator when compared with limitations of networks to be used by the created personalized preprogrammed process and limitations imposed by network operators;

communication process and communication rules defined by the process creator when compared with the technical capabilities of communication devices to be used by the created personalized preprogrammed process;

the communication process and communication rules defined by the process creator when compared with communication rules defined by the communicating entities included in the personalized preprogrammed process as known during a creation phase of the personalized preprogrammed process or received in response to distributing personalized preprogrammed process details to said communicating entities;

a successful testing of the created personalized preprogrammed process;

qualifying procedures of the created personalized preprogrammed process by entities planned to manage and maintain it once activated;

qualifying procedures of the commercial terms;

or

qualifying procedure of the rights related to the creator of the new process when compared with the rights of former process creators.

19. A system enabling prompt activation of personalized preprogrammed processes upon submitting an authorized activation message to a personalized communication web-based server, the system comprising:

means for providing a plurality of preprogrammed processes and preprogrammed software tools stored in libraries and sites accessible to an authorized user, wherein the plurality of preprogrammed processes and software tools are available to said authorized user for supporting creation and qualification of an identified personalized preprogrammed process governed by personalized communication rules, access rules and activation restrictions;

means for storing the personalized preprogrammed process and related parameters at personalized sites accessible to an authorized personalized communication web-based server;

means for receiving an activation message submitted by a process initiator through at least one accessible communication network, said message includes identifiers of both the authorized initiator and a personalized preprogrammed process to be activated;

means for identifying and validating the activation message and then authorizing or rejecting the activation of the personalized preprogrammed process; and

means for managing and maintaining the activated personalized preprogrammed process per its embedded personalized communication rules, access rules and activation restrictions by utilizing said personalized communication web-based server and accessible communication networks.

20. The system of claim 19 further comprising at least one of the following:

means for operating a plurality of personalized communication web-based servers utilizing a plurality of sites in a distributed network;

means for distributing the stored personalized preprogrammed process among a plurality of sites in a distributed network;

means for receiving the said activation message by a plurality of personalized communication web-based servers when said message is submitted serially or in parallel through a plurality of communication channels;

means for distributing the validation of the activation message and the authorization of the activated personalized preprogrammed process among a plurality of servers;

or

means for managing and maintaining the activated personalized preprogrammed process by a plurality of personalized communication web-based servers.

21. The system of claim 19 further comprising at least one of the following:

means for enabling information transfer between communicating entities per personalized preprogrammed process requirements and communication rules;

means for controlling set-up of passive users participating in a personalized preprogrammed process prior to activating the personalized preprogrammed process;

means for establishing communication between active and passive users during an activated personalized preprogrammed process;

means for analyzing, authorizing and responding to activation messages submitted by authorized communicating entities during and in relation to an activated personalized preprogrammed process as part of the preprogrammed authorizations granted to said communicating entities in the personalized preprogrammed process;

or

means for managing and analyzing a voting process activated as a personalized preprogrammed process, wherein the authorized voters are the personalized preprogrammed process'"'"' communicating entities transferring their votes to the process initiator by submitting their related activation messages according to the process communication rules and access rules.