METHODS FOR PROVIDING PERFORMANCE IMPROVEMENT RECOMMENDATIONS

• US 20080069005A1
• Filed: 09/15/2006
• Published: 03/20/2008
• Est. Priority Date: 09/15/2006
• Status: Active Grant

• Current Assignee: GOTO Group Incorporated (LogMeIn, Inc.)
• Original Assignee: Citrix Systems, Inc. (Cloud Software Group)
• Inventors: von Eicken, Thorsten, Winterstein, Florian
• Granted Patent: US 7,978,617 B2
• Time in Patent Office: Days
• US Class Current: 370/252
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5025 by proactively reacting to service quality change, e.g. by reconfiguration after service quality degradation or upgrade
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 43/16 Threshold monitoring

Abstract

In a method of providing a performance improvement recommendation for a connection between a first network node in communication with a second network node, information is transmitted from the first node to the second node to provide communication between the nodes, via a number of transmission components. An elapsed time of transmission of the information between a subset of the transmission components is measured, the aggregation of the measurements representing time elapsed for end-to-end transmission of the information that includes preparing, by the first node, the information for transmission and processing, by the second node, the information upon receipt. A determination is made that one of the measured transmission components has a performance that crosses a predetermined threshold. A recommendation is identified to improve the performance of the identified component.

Claims

1. A method for providing a performance improvement recommendation for a connection between a first network node in communication with a second network node, the method comprising:

(a) transmitting information from the first node to the second node to provide communication between the nodes, via a plurality of transmission components;

(b) measuring an elapsed time of transmission of the information between a subset of the plurality of transmission components, the aggregation of the measurements representing time elapsed for end-to-end transmission of the information that includes preparing, by the first node, the information for transmission and processing, by the second node, the information upon receipt;

(c) determining when one of the plurality of measured transmission components has a performance that crosses a predetermined threshold; and

(d) identifying a recommendation to improve the performance of the component determined in step (c).

2. The method of claim 1, wherein step (a) further comprises transmitting voice data.

3. The method of claim 1, wherein step (a) further comprises transmitting screen sharing data.

4. The method of claim 1, wherein step (a) further comprises transmitting video data.

5. The method of claim 1 wherein step (b) further comprises aggregating each of the plurality of transmission components at a predetermined interval.

6. The method of claim 5, wherein the predetermined interval is a session.

7. The method of claim 5, wherein the predetermined interval is a predetermined period of time.

8. The method of claim 1 wherein step (b) further comprises measuring, as a percentage of capacity, the elapsed time of transmission of the information a subset of the plurality of transmission components.

9. The method of claim 1, wherein step (b) further comprises measuring at least one of the transmission components selected from the group consisting of:

graphic card performance at one of the first network node and second network node, network transmission time between the first network node and the second network node, processing data at one of the first network node and second network node, and network transmission time between the second network node and the first network node.

10. The method of claim 1, wherein step (b) further comprises measuring performance of a CPU of at least one of the first node and the second node.

11. The method of claim 1, wherein step (b) further comprises measuring performance of a graphics card of at least one of the first node and the second node.

12. The method of claim 1, wherein step (b) further comprises measuring performance of transmitting information into the network at the first node.

13. The method of claim 1, wherein step (b) further comprises measuring performance of receiving information from a network at the second node.

14. The method of claim 1, wherein step (d) further comprises presenting the recommendation to an end-user where the recommendation is actionable by the end-user.

15. The method of claim 14, wherein step (d) further comprises presenting the recommendation in response to a query for a recommendation.

16. The method of claim 1, wherein step (d) further comprises accessing historical data for a subset of the plurality of measured components and providing a recommendation in response to the historical data.

17. The method of claim 1 further comprising the step of transmitting the measured transmission components to a server for storage.

18. The method of claim 1 further comprising the step of displaying the measured transmission components graphically.

19. The method of claim 18 further comprising accessing historical data for a subset of the plurality of measured components and displaying the historical data graphically.

20. A computer readable medium having executable instructions thereon to cause the providing of a performance improvement recommendation for a connection between a first network node in communication with a second network node, the computer readable medium comprising:

instructions to transmit information from the first node to the second node to provide communication between the nodes, via a plurality of transmission components;

instructions to measure an elapsed time of transmission of the information between a subset of the plurality of transmission components, the aggregation of the measurements representing time elapsed for end-to-end transmission of the information that includes preparing, by the first node, the information for transmission and processing, by the second node, the information upon receipt;

instructions to determine when one of the plurality of measured transmission components has a performance that crosses a predetermined threshold; and

instructions to identify a recommendation to improve the performance of the component determined by the instructions to determine when a performance crosses a predetermined threshold.

21. The computer readable medium of claim 20, wherein the instructions to transmit information further comprise instructions to transmit voice data.

22. The computer readable medium of claim 20, wherein the instructions to transmit information further comprise instructions to transmit screen sharing data.

23. The computer readable medium of claim 20, wherein the instructions to transmit information further comprise instructions to transmit video data.

24. The computer readable medium of claim 20, wherein the instructions to measure further comprise instructions to aggregate a subset of the plurality of transmission components at a predetermined interval.

25. The computer readable medium of claim 24, wherein the predetermined interval is a session.

26. The method of claim 24, wherein the predetermined interval is a predetermined period of time.

27. The computer readable medium of claim 20, wherein the instructions to measure further comprise instructions to measure, as a percentage of capacity, the elapsed time of transmission of the information a subset of the plurality of transmission components.

28. The computer readable medium of claim 20, wherein the instructions to measure further comprise instructions to measure at least one of the transmission components selected from the group consisting of:

graphic card performance at one of the first network node and second network node, network transmission time between the first network node and the second network node, processing data at one of the first network node and second network node, and network transmission time between the second network node and the first network node.

29. The computer readable medium of claim 20, wherein the instructions to measure further comprises instructions to measure performance of a CPU of at least one of the first node and the second node.

30. The computer readable medium of claim 20, wherein the instructions to measure further comprise instructions to measure performance of a graphics card of at least one of the first node and the second node.

31. The computer readable medium of claim 20, wherein the instructions to measure further comprises instructions to measure performance of transmitting information into the network at the first node.

32. The computer readable medium of claim 20, wherein the instructions to measure further comprise instructions to measure performance of receiving information from a network at the second node.

33. The computer readable medium of claim 20, wherein instructions to identify further comprise instructions to present the recommendation to an end-user where the recommendation is actionable by the end-user.

34. The computer readable medium of claim 33, wherein the instructions to identify further comprise instructions to present the recommendation in response to a query for a recommendation.

35. The computer readable medium of claim 20, wherein the instructions to identify further comprise instructions to access historical data for a subset of the plurality of measured components and providing a recommendation in response to the historical data.

36. The computer readable medium of claim 20 further comprising instructions to transmit the measured transmission components to a server for storage.

37. The computer readable medium of claim 20 further comprising instructions to display the measured transmission components graphically.

38. The computer readable medium of claim 37 further comprising instructions to access historical data for a subset of the plurality of measured transmission components and displaying the historical data graphically.