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MULTI-PASS SPEECH ANALYTICS

  • US 20080082334A1
  • Filed: 10/25/2007
  • Published: 04/03/2008
  • Est. Priority Date: 09/29/2006
  • Status: Abandoned Application
First Claim
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1. A method of performing speech analytics, the method comprising:

  • receiving audio data associated with first communications desired to be analyzed for an event;

    performing a phonetics analytics process on the audio data associated with the first communications to determine second communications associated with the event; and

    performing a large vocabulary continuous speech recognition (LVCSR) analytics process on audio data associated with the second communications to determine third communications associated with the event.

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