MULTI-PASS SPEECH ANALYTICS
First Claim
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1. A method of performing speech analytics, the method comprising:
- receiving audio data associated with first communications desired to be analyzed for an event;
performing a phonetics analytics process on the audio data associated with the first communications to determine second communications associated with the event; and
performing a large vocabulary continuous speech recognition (LVCSR) analytics process on audio data associated with the second communications to determine third communications associated with the event.
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Abstract
Included are embodiments for multi-pass analytics. At least one embodiment of a method includes receiving audio data associated with first communications desired to be analyzed for an event, performing a phonetics analytics process on the audio data associated with the first communications to determine second communications associated with the event, and performing a large vocabulary continuous speech recognition (LVCSR) analytics process on audio data associated with the second communications to determine third communications associated with the event.
25 Citations
24 Claims
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1. A method of performing speech analytics, the method comprising:
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receiving audio data associated with first communications desired to be analyzed for an event; performing a phonetics analytics process on the audio data associated with the first communications to determine second communications associated with the event; and performing a large vocabulary continuous speech recognition (LVCSR) analytics process on audio data associated with the second communications to determine third communications associated with the event. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for performing speech analytics, the system comprising:
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an interface configured to receive audio data associated with first communications desired to be analyzed for an event; and a processor coupled to the interface and configured to perform a phonetics analytics process on the audio data associated with the first communications to determine second communications associated with the event, and perform a large vocabulary continuous speech recognition (LVCSR) analytics process on audio data associated with the second communications to determine third communications associated with the event. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A computer readable medium having stored thereon instructions that, when executed by a processor, direct the processor to:
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receive audio data associated with first communications desired to be analyzed for an event; perform a phonetics analytics process on the audio data associated with the first communications to determine second communications associated with the event; and perform a large vocabulary continuous speech recognition (LVCSR) analytics process on audio data associated with the second communications to determine third communications associated with the event. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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Specification