VOICE ENHANCING FOR ADVANCE INTELLIGENT NETWORK SERVICES

• US 20080089503A1
• Filed: 10/19/2007
• Published: 04/17/2008
• Est. Priority Date: 04/30/2002
• Status: Active Grant

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Inventors: Watry, Scott, Kovarik, James, Stroud, Kenneth, Tiliks, Dianna, Blumenschein, Gordon, Crockett, Susanne
• Granted Patent: US 7,957,509 B2
• Time in Patent Office: Days
• US Class Current: 379/201.03
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 via computer interface

Abstract

A method for updating communications service parameters includes receiving, at a platform configured for speech recognition functionality and corresponding to a communications address associated with verbally updating communications service parameters, a voice instruction from a requester to update a communications service parameter. The voice instruction is translated into digital command data and the digital command data and the update to the communications service parameter are stored in a database. A change in a communications service corresponding to the update to the communications service parameter is implemented in near real-time.

Claims

1. A method for updating communications service parameters, comprising:

receiving, at a platform configured for speech recognition functionality and corresponding to a communications address associated with verbally updating communications service parameters, a voice instruction from a requester to update a communications service parameter; and

translating the voice instruction into digital command data and storing the digital command data and the update to the communications service parameter in a database,

wherein a change in a communications service corresponding to the update to the communications service parameter is implemented in near real-time.

2. The method according to claim 1, further comprising:

playing, from the platform, a voice announcement to the subscriber identifying the communications service parameter prior to the update to the communications service parameter.

3. The method according to claim 1, further comprising:

retrieving, from the database, the communications service parameter prior to the update to the communications service parameter.

4. The method according to claim 3, in which the retrieving the communications service parameter comprises retrieving communication service data of an account for the requester from the database.

5. The method according to claim 4, in which the database comprises a service control point database.

6. The method according to claim 5, in which the change to the communications service is implemented by transmitting the update from the platform to a service control point, storing the update in the service control point database, and implementing the update in response to a trigger activating the communications service.

7. The method according to claim 1, further comprising:

establishing a connection for the requester in response to the requester providing the communications address associated with verbally updating communications service parameters.

8. The method according to claim 1,

wherein the requester provides the voice instruction via a web server in a packet switching network.

9. The method according to claim 8,

wherein the update to the communications service parameter is displayed to the requester at a graphical user interface.

10. The method according to claim 1, further comprising:

receiving voice information comprising identification information from the requester, translating the voice information into digital identification data and verifying the requester based on the digital identification data.

11. The method according to claim 10, further comprising:

comparing the digital identification data to previously stored voice data of the requester.

12. The method according to claim 1,

wherein the platform is accessible by the requester through a telephony network and a packet-switching network.

13. A communications service parameter update platform, comprising:

a receiver that receives a voice instruction from a requester to update a communications service parameter;

a translator that translates the voice instruction into digital command data; and

a forwarder that forwards the digital command data and the update to the communications service parameter to a first database for storage,

wherein the platform corresponds to a communications address associated with verbally updating communications service parameters; and

wherein a change in a communications service corresponding to the update to the communications service parameter is implemented in near real-time.

14. The platform according to claim 13,

wherein the platform is configured to receive digital identification data from the requester through a graphical user interface of the requester.

15. The platform according to claim 14,

wherein the platform is accessible to the requester through a web server in a packet switching network.

16. The platform according to claim 14,

wherein the platform comprises an interactive voice response platform.

17. The platform according to claim 14,

wherein the platform comprises an intelligent peripheral.

18. The platform according to claim 14,

wherein the platform is configured to retrieve the communications service parameter prior to the update from a second database that caches the communications service parameter.

19. A computer readable medium for storing a computer program for updating communications service parameters, comprising:

a receiving code segment that receives, at a platform configured for speech recognition functionality and corresponding to a communications address associated with verbally updating communications service parameters, a voice instruction from a requester to update a communications service parameter;

a translating code segment that translates the voice instruction into digital command data; and

a storing code segment that stores the digital command data and the update to the communications service parameter in a database,

wherein a change in a communications service corresponding to the update to the communications service parameter is implemented in near real-time.

20. The computer readable medium of claim 19,

wherein the communications service comprises call waiting.

21. The computer readable medium of claim 19,

wherein the communications service comprises call forwarding.

22. The computer readable medium of claim 19,

wherein the communications service comprises call blocking.